ZIPS Dry Cleaners

1342 Bristol Pike Bristol Pike, Andalusia, PA 19020, USA

Address:	1342 Bristol Pike Bristol Pike, Andalusia, PA 19020, USA
Phone:	+1 215-638-1321
Site:	321zips.com
Rating:	2.5
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–7PM Closed

Location

Photos 54

Reviews 11

Jessica H86

I will not be returning to any ZIPS Dry Cleaners. I went to the Bensalem location FOUR times for ONE shirt. There were no stains on the shirt when I took it there, but then there were stains on the shirt each time after that. They did three "re-dos" of the shirt, the last one by the owner himself. I tried to resolve the situation by "meeting in the middle" because the stain put there after the shirt was under ZIPS care was not removed. The owner said he could not get the stain out. The store employees had marked the shirt two separate times with chalk in order to show where the problems were. The store documented most of the stains, but probably not all. I told the owner that I would post online and to give me my shirt back so that I could leave and he continued to argue that I must have gotten food on the shirt beforehand. There were no stains on the shirt beforehand. I am extremely dissatisfied. Not only do I have a stain on an interview shirt, but I tried to resolve the situation by offering to use coupons and to drive to get a new shirt vs. pay shipping to reduce the cost.... It would have been about 50 dollars then... The owner wanted to send the shirt to get "analyzed" to see if it was food. I dont care what the stain was caused by, just get it out if it happened at your establishment! No move to meet me at half of even the cost after coupons. No acknowledgment that his establishment put stains in (most of them taken out after another redo). No acknowledgment of the time and energy in order to try to fix this. This guy really just didnt want to help. He said he would lose about 50 dollars anyway to get it "analyzed" with a $44 fee. Why not just offer to pay that cost towards the shirt instead? I had brought other garments that were fine, why not fix what happened in your store? That would sound "reasonable" to me, especially after FOUR tries on the same shirt and from 7/31/15 to 8/6/15. I told them I had vacation coming up and also a colliding interview. No help. Just telling me that I had food on the shirt that I wore to an interview without eating breakfast beforehand and also taking off right after the interview (I wear a tank top underneath) when I get back to the car and put into a garment bag. Both of my parents saw the shirt and the last stain in question was not there even when I brought it home from the cleaners the first time. After that, I made sure to check it IN THE STORE instead of taking it home. I made every effort to take any responsibility I could, but a business needs to fix their "end of the stick".

Marc M

I have been going to this Zips location since they opened,the service has been on the decline for the past year. The request for pretreatment of collar and cuffs seems to be ignored, Ive had collar stays melted several times (my fault should have removed them but thats their business so they should check) the final straw was Michael Kors coat that was brought in for cleaning when returned the zipper did not work, I wore it the day before they cleaned it and the zipper worked fine the owners solution was repIace it for $ 25.00 I explained that if the zipper was broken I would have asked to have it repaired and that it seems as though it snagged on something and was pulled he explained it was from wear so I paid and left feeling they really did damage the zipper. The best part Zips calls to inform me they cannot do the repair, took the coat to a tailor to be repaired, this was the last time for Zips.

Eli A

very poor service, money up front, no credit card, also with big dollar amount, worker are nice, the manager very nasty person, they rip my shirt & refuse to take any responsibility, some off my shirts didnt made a good job cleaning, they told my they will go over it again, wheat they didnt do, I ask them to give me my money back only on the shirts they didnt clean good, the manager told me no one going to see money back from us, this why we dont take credit card & the money is up front, dont go there, save time & aggravation, they take off from Facebook any complaint they dont like people to view

Anna Mesoraca

You get what you pay for...they do an ok job but the "manager/owner" can use some lessons on problem solving. I was overcharged on my debit card by $150.00...this right before Christmas. The owner claimed he called the bank and had the charge cancelled. Well, here we are a week later and that was a huge story. The payment processed and Im still waiting on my $150.00. Each time I call, hes conveniently not on site. Currently waiting for corporate to call back. The owner is a joke and should have him franchise taken. He gives all Zips a bad name.

victor demaio

I have a down comforter that has been through it all with my three and one year old. Every sick night throwing up all over it, potty training with each of my childrens many accidents, and countless spills from sippy cups bottles and any and everything they get their hands on. As long as they listen and pretreat the stains first my comforter comes back looking great and almost brand new. The price is the best around and am always happy for the first few days of getting it back just to go back to square one.

Pierre Diomi

This business is awful, the manager is a scammer. I gave them 2 pairs of pants and they gave my pants to a different costumer. Then ship me back only 1 when they knew I was on a overseas trip. Then they try to tell me that they gave me both... Avoid this business if you want a peace of mind. Dont want to take responsibility for a mistake.

Brian

Well this place is a prime example of you get what you pay for.. its cheap and quick but it will ultimately cost you bc they will ruin your clothes. Customer service is piss poor and they take no responsibility for mistakes they make. Id only use this place as a last resort..

Kev miller

Owner is rude and disrespectful. He has no customer services skills and dont deserve your business. I will now take my business to a local dry cleaning facility that will not only appreciate my business but treat people with respect at a lower price.

Anwar Abdul-Haqq

I been a customer here for a couple of years, back when they charged $1.99. I got here 9:02 am & they refused to give me same day service, after Ive seen them do this for other customers, who werent as close to 9:00 am. I guess Im not in the clique.

Steve B

never got the stains out of shirts that I pointed out. No notice of not accepting credit cards. zip bags are a rip off. charged 5.29 for a bag to put clothes in with no discount. Staff friendly enough and fast but I may not be going back.

Anonymous User

Cash only (but not advertised on the door), and you have to pay up front. Also, I asked how much to press already washed tablecloths, and they quoted me the price it would be to clean them too. Save yourself the trip....