Service King Collision Repair of Collegeville

46 E 3rd Ave, Collegeville, PA 19426, USA

Address:	46 E 3rd Ave, Collegeville, PA 19426, USA
Phone:	+1 610-489-6142
Site:	serviceking.com
Rating:	3.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 8

Reviews 9

Jimmy Haddad

I went to King service based on referral from my insurance company, recommendations I received, favorable internet reviews, and the warranty they provide When i dropped my BMW X3 off on a Tuesday, I pointed out the issues from the accident and defect and what concerns I had. The estimated repair time was the following Friday which means in about 9-10 days my car will be ready. In addition, they seemed to be courteous and I was receiving car repair updates everyday via text also confirming the of work completion. However, to my surprise, I receive a call on Monday from Michael Hass, the salesperson, stating that my car was ready 5 days earlier than the estimated time. I was surprised but certainly pleased. When I went to pick up the car, I was shocked to find: 1. The front bumper darker in color than the rest of car. 2. Big gaps between the hood and fenders, and bumper and fenders. 3. The Headlights and grills were all off by at least 1/4". 4. The license plate holder was not on the car. 5. The right fender was buckled but they didnt even do any kind of repairs. 6. The new headlight was not aimed or adjusted. When I pointed out the issues to Michael Hass, he got very upset, defensive and started arguing with me about the color being off. The argument got very heated to the point where my friend had to go to the main office and get the General Manager out. The General Manager was more reasonable to deal with and I was able to share my concerns with him. I left the the car and came back on Friday after i got a call that car was done again. No work was done, they did not fix anything, instead they messed up the left side of the car where there was no damage. At this point I was disappointed, unhappy, and frustrated with the quality of work, their attitude and just decided to take my car out and have it repaired somewhere else.call the insurer and take my car out to be repaired somewhere else. I called my insurance and had the adjuster came out to Mari-AL Auto Body, where I shouldve taken it in the first place. The adjuster inspected the car and determined that all my concerns were right on point. Scott at Mari-Al repaired my BMW to perfection. Service king is maybe in the business of replacing parts but not repairs because they cant do it. This was a horrible experience with Service king

Art Gairo

I sent 2 cars to this center for body work. They completely price gouged my family on both cars. They also made us pay 3 deductibles to our insurance company for a single damage report. The work performed on our cars was horribly done. And critical work was left undone and done incorrectly. We cant even drive our one vehicle because the car is so far out of alignment that it pulls you off the road. The work done on the passenger side of the same car has so many misalignments and gaps in it that air rushes into the car when we attempt to drive it over 25 mph. They also did not replace the pin stripping on the vehicle, so we only have stripes down the side of the vehicle that was damaged. I made at least 15 attempts via phone call and through email asking for a refund, proper repair and for my pinstripes to be sent to my home. I even sent to the CEO with no response or acknowledgement. I finally received the pinstripes today (2 months later). They are the wrong pinstripes and the wrong color (not even for the same model car). I have yet to receive any type of refund or response from their CEO. Please do not use this center. I care about the customer experience as its what I do in my profession. This center should be shut down due to the false promises, lack of follow through on communication, terrible support and overall anti-customer focus.

Nancy

DO NOT USE SERVICE KING!! Terrible experience from start to finish. I was told five days for my repair. I was told that i would receive updates as each step of my repair progressed. The repair took 11 days and I had to call to see how my car was progressing. My calls were always met with an excuse( I was going to call, we got the wrong parts, we are waiting on your insurance, we ordered the wrong brackets.) My repair included a wheel replacement and my wheel lock was never returned to the car. I was told it was not in the car. Bad service and dishonest. Then they have the nerve to ask you to fill out a satisfaction survey! I am only rating 1 star as you cannot give zero!

STAN ZHUKAREV

Great service from start to finish. HIGHLY recommend you call ahead to ensure time availability, regardless of what your insurance company tells you. These guys are SLAMMED with work, but you can tell why: they do a fantastic job and you get regular text updates with repair progress. Clean, professional facility. Highly knowledgeable team. I recommend Joe in particular. Car came back in better shape than I have ever seen it. Hoping to never have to use a body shop again, but if have to, this will be it, hands down.

Jackie Strizziere

Mike and Cindy were the best, they went above and beyond 5 stars in customer service for me. I would absolutely return to service king for auto body repair, without any hesitation. Thank you for making it such a stress free situation. Jackie .

regina norman

very pleased & satisfied on the passenger door glass knocked out, was broken into on sunday 4/23/17 took 2 days to repair "Looks Brand new" so happy with work, will use them again. Thank you Service king of Collegeville, PA

David Rudolph

My Adjuster, Nick, was very proactive in communications with me and was professional throughout the entire process. Should I find myself in the unfortunate situation again, I will absolutely take my vehicle there.

Michael Benensky

They were friendly and nice to deal with. Fixed my bumper a drunk ran into in the time and for the price estimated. Looks good.

Sarah Roussel

Really nice people and my car looks like its new!