Jean Madeline Salon

Reviews 5

EL

Elizabeth McEwen

I have had mixed experiences, but I have never had a bad haircut here as long as its just a trim. I go back because as long as I can get Alicia or Lindsay, I know I will get a decent haircut. Alicia is my first choice as she is so sweet and makes the entire experience pleasant. The head massage is great too. I have to agree with others that the desk staff have a lot to learn about being welcoming and professional. I have only tried two other stylists there - one very senior stylist who gave me an excellent haircut and lots of advice, but with a very steep price tag (cant remember her name). The other was Danielle, who had time-keeping problems. Once I was kept waiting over 30 minutes, and on the next occasion when I tried her, she was so far behind, I was asked to re-schedule. Update - A couple of months ago, I had a haircut by a different person (not Alicia or Lindsey) who had given me a fairly good trim in the past. I think she is a junior stylist. This time I asked for some light layering to be put in. It was awful. When I pointed out the poor symmetry, she explained it was because of my slightly off-center part (?). Then she tried to blend it in to make it look better, and it was even worse. I never have the heart to complain and hurt someone. Its hair; it will grow. But I wont risk going back here to get the layers trimmed. I just had my hair cut recently with my first choice hairdresser (not at Jean Madelaine), and she pointed out how bad the layering was at the back as well as completely asymmetcial at the front. She asked me if a friend did it because it was so unprofessional. So I have to wonder how those stylists are trained to layer. Anyway, in future I will book my fave hairdresser ahead of time, and not try to get in with anyone at Jean Madeline at the last minute.

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KA

Katie Sullivan

I got my hair cut by Alicia my first time and she was great! I have long hair and it cost $38, and I loved the haircut and the price. The second time I went here, I got Allison. She didnt give my hair as nice a cut as Alicia, and then afterwards she asked me if Id like her "to blow dry my hair or walk out with it wet." I asked her to simply dry it, and I was in a rush so although I thought the price was higher than I remembered, I realized after the fact she charged me for a "blow out." Complete BS! I was charged $60 for a cut that was average at best (and Im fine with average, for an average price...). I once treated myself to one of the top salons in Philadelphia and that was $70 plus tip. And that was a REAL $70 haircut. Allison, the combination of your below average haircut, your fake personality and the fact the you scam your customers is why I learned to trim my hair myself, and have been doing so successfully since the 1.5 years ago you attempted to cut my hair. So I actually want to thank you, you have saved me a lot of money by making me realize that ~$15 for well-rated hair cutting shears and YouTube videos are more beneficial to both my hair and bank account than having you ever cut it again. And even 1.5 years later the experience still has me so fired up that I decided to leave a review... Alicia was a sweetheart and actually skilled at cutting hair though. So no hate on her. Allison was just bad enough to ruin "professional" haircuts on me for life.

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JO

Joanne Dallas

I have gone to Jean Madeline Salon in KoP for decades & a lot of the reviews are correct in that Marie and front desk can be a bit rude and unwelcoming. Its a crap shoot.....This past week I had a combo color, corrected color from getting a Cezanne Straightening Treatment + cut/blow dry ($$$/+tipping) and my color was off (that was on a Wednesday). I called salon and they said I had to come in within 2 weeks in order to have it corrected again:( So I just came from there (today Sunday) and color is better, but after getting done Wednesday and having to wash and restyle it on Friday for a function on Saturday, I was NOT going to pay again for a blow dry (35.00)......So heres the thing, if your going to dry your own hair, they give you the crappiest blow dryer with "0" air flow and a basket of "old" worn out hair brushes and its impossible to blow dry your hair. I would have drug my own but thought why should I. Kerri did lend me one of the stylists blow dryers, finally. The brushes were breaking off the ends of my hair:((. I was and still am pissed and am thinking of switching salons ~ finally! One with clean bathroom and a few up-to-date magazines, so I can relax. And a front end who gives a crap and dont have to deal with moodiness. I also find Aveda Color to be very drying. Disgruntled, long time customer.

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AL

Alice Kaprielian

If I could rate zero stars I most certainly would. I specifically asked when booking my appointment if the stylist would be comfortable cutting my hair dry as I have very difficult hair and people often struggle with cutting it. I was told that shouldnt be a problem. When I arrived for my appointment my stylist was stuck in traffic and I sat and waited for her only to have her arrive and tell me there was no way she felt comfortable cutting my hair dry. I told the stylist Jasmine, that I was told over the phone it wouldnt be a problem, she was rude and condescending and said it was. I went and waited to speak with the manager, Jasmine walked up to the counter and muttered to the ladies "Good luck" about me. I was polite with the manager. I told her I realize this may be their policy and I respect that but I specifically asked over the phone if theyd cut my hair dry and I was told it would be OK. I drove an hour for this pointless appointment. She apologized and said her guest services department will be retrained on their policies. Thats great but I would like to have not wasted my Saturday morning.

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A

Anonymous User

Its the second time I visited this salon. Should have learned my lesson the first time. The girls at the sign in desk were obviously annoyed that I interrupted their nail painting session when I walked in. They were cold from the beginning and I was early and they wanted to know "do I want to "hang out" with them, or come back. I felt like canceling then and there, snobby galore. When I came back it was no better. Although my stylist did a nice job on my hair, I wouldnt say that she was welcoming either, by any means. You could tell that all these girls wanted to do was get out of the place and didnt care to give out good customer service. When I went to leave, I didnt even have my bag zippered and they were holding the door wide open to "get out." It was disgraceful. Ill stick to my Center City Salon thank you and plan ahead next time. How do these stores with stinky service stay in business?

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