Ulta Beauty

940 Airport Center Rd, Allentown, PA 18109, USA

Address:	940 Airport Center Rd, Allentown, PA 18109, USA
Phone:	+1 610-264-1065
Site:	ulta.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 75

Reviews 14

sarah baker

I went in knowing what I was looking for so I grabbed what I wanted and went to the register to check out. The woman helping me did not say good morning or ask how I was doing, she looked miserable. I didnt say a word I just handed all my stuff over she asked if I had a rewards card so I handed my phone over with the card up on the screen I told her I had a coupon and i wanted to use my points because I had a fairly large order. She rang everything up and the total was off I told her the one item was on sale, she asked where I saw the sign so we walked over then she rudely said that I grabbed the wrong palette, I apologized and asked where the correct one was and she looked even more annoyed; she looked around and couldnt find it (because they didnt put them out) one of the other girls went into the back to grab one and brought it up. We went back to finish the transaction and she didnt use the coupon or then rewards points. She was very rude and unprofessional. Ive never had a bad experience at Ulta and this completely put me off. You shouldnt get mad at a customer because your staff didnt stock the displays properly. Ive worked in many customer service positions for many years and if any of my managers or higher ups would have seen me treat a customer that way I wouldnt have a job. You are a high end cosmetic retailer please have your staff act accordingly. I dont enjoy spending hundreds of my hard earned money to be treated so horribly.

melissa yates

I will suggest your products, but never your salon. The girl who cut my hair was very unprofessional, talking about people biting her breasts and other lude topics. She never smiled or acted interested in me as a patron. She said she would cut only 3 inches off my long hair. We agreed on a length and she showed me where it would be cut. She proceeded to cut an ADDITIONAL 3-6 inches in varying areas off! My hair was down to my mid back and is now just at/below my shoulder. I gave her explicit instructions about long layers and she did not even give those to me. I actually had to ask her to stop cutting my hair, forcefully! She just kept going!!! She also used the same brush on me that she used on the previous client, without cleaning it first! She cut herself on her scissors, put a band aid on, and continued cutting my hair with the same scissors, without cleaning them. To top this all off, she added a heavy product to my fine hair which took all body away. Any stylist should know better! I washed my hair after and the product is still in my hair and is sticky! She also refused to look at me once she knew I was unhappy. No apology or suggestions on how to fix it. She did this to the woman she had before me who was crying because of her cut. I made the stupid mistake thinking the other woman was just in shock after a style change. Apparently she too only came in for a trim. Now I know better. Dont go there!

Eneida Diaz

Me encanta esta tienda es un lugar muy bueno para comprar cosméticos se consiguen todas las marcas y puedes utilizar cupones de descuento también tienen una tarjeta en la cual tú acumulas puntos y no es una tarjeta de crédito no tenés que comprar nada para que me la puedes combinar puntos de la tarjeta con cupones de descuento

katie reed

I got my eyebrows done there, and lets just say it was a huge mistake. First off, the lady on the phone was rude, that shouldve been the first sign. Second of all, it cost $20 + tip ... which is outrageous for an eyebrow wax. Then when Im getting my eyebrows done, I asked her to change the shape because it wasnt quite the shape I wanted yet and she made a remark and rolled her eyes. And then, last but not least.... she pulled the wax off so hard I now have a permanent scar under my eyebrow!!! I dont recommend this stores Brow Bar AT ALL.

Jackie Davis

My daughter returned 3x on a back order product...they still did not get the item. Suggested we go to another location. We did, the staff has a "flair" of arrogance @ both stores ...we are Afro-American...they did not greet us when we came in nor thank us when we left as we openly notice they did to the white customers. Cmon really!! I will tell my friends and clients to never spend their money or time in a organization with such low quality - minded people.

Fawn falcone

I love Ulta, they are very helpful. Today, I am unhappy with Ulta, I received a high end make up product as a gift and the color was not right. I did not have a receipt and just wanted to exchange it for the right color. But they said no, they said they could give me the lowest cost that someone bought it at, well that was $0 with there ulta card. So I got stuck w a product I cant use. They could of let me exchange it. Jerks!

Rosin Martinez-Cotto

WAS JUST THEIR YESTERDAY, AND LAST WEEK AND ABOUT THREE WEEKS AGO ITS ONE OF MY #1 SHOPPING PLACES. ONLY PROBLEM IS THEY NEED TO BE ABLE TO HAVE A SYSTEM TO PAY CREDIT CARD PAYMENTS IN STORE NOT JUST BANK CARD OR MAIL IN FOR THAT IMPORTANT REASON I GIVE A FOUR STAR INSTEAD OF FIVE. ULTA PLEASE FIX THIS MAYOR PROBLEM THANK YOU!!!

Leanne Leavens

Very unprofessional and rude! Had an appointment with Kristen...got there early...waited a total of 40 mins. with no apology or even a notice that she was running late! I walked out because customer service is EVERYTHING and Im shocked that I had to wait that long! I dont even wait at the Drs office that long! RUDE!

Heather Levitt

Leigh at the Allentown Ulta Salon does fantastic work and always has a smile on her face. This is my 4th visit with her and she is just fantastic. If you like a precise haircut, great style, confidence in your stylist, and making a friend in the process go see Leigh! She is the only reason I visit Ultas salon.

Crystal Wagner

The staff were amazing! Even the customers were great. It was a very friendly environment! Darlene is awesome! She did a great job on my hair and in the 3 hours I was there not once did she seem impatient with me. She is very upbeat with an awesome personality and I had a great time chatting with her.

Iulia Rangel

I like the store itself for cosmetics but I didnt have a good experience with getting my hair cut here. Whenever I told her that I wanted my side bangs to the left she put them on the right which really bothers me. She also cut my hair way to short and Im not pleased with my haircut

jessica filip

Went in for a perm, came out with barely any curls and two hours later it looks like I just freaking scrunched my hair Im getting my money back Im so disappointed I spent 2 1/2 hours their!

Lavender Prince

Friendly greetings right when I walked in enjoyed speaking with the make up artists about different make up brands. They were very informative and attentive to help.

Matt Ginsberg

My wife asks me to pick things up for her from time to time. The staff here is great, they love to help the guys who looks around like dummies. Thanks Ulta.