Destinations Hair Studio & Spa - Lancaster / Leola - OFFICIAL SITE

Address:	58 Deborah Dr, Leola, PA 17540, USA
Phone:	+1 717-556-0276
Site:	destinationshairstudio.com
Rating:	3
Working:	10AM–5PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 8AM–6PM 10AM–4PM

Location

Photos 30

Reviews 7

Stacey Vuong

Hello, I feel as though I need to give feedback from my personal experience from this past week. This was on Tuesday April 19th. I had an appointment for 6:30pm, but arrived early as they asked me to. First off, I didnt feel comfortable having to pay a 20% mandatory tip. That should be my choice reflected off the service I received. Then, to make me pay for that before I even have the service done is uncalled for. I thought Id have a great experience since it was for a 90 minute massage. The first thing I asked and made very clear was that I didnt care for nor wanted a face and scalp/head massage. That is what she spent the last 10 or so minutes on doing before she was finished with me. I felt as though it was really 30 minutes overall because she did less massaging compared to I guess pressure points? She went and pressed down on different parts of my body at 4 different times, which took about 10-15 minutes each time she did that. When she was finished, I then walked over to meet her for a drink of water. She said I could go sit in the lounging area if I wanted to. Just after sitting down by the fire, she said she was leaving and then I heard her and the gentleman at the front desk arguing about something. That was uncalled for and very unprofessional. I felt as though I was being rushed out. If you close at 8pm, maybe you shouldnt schedule a 90 minute massage for someone that wasnt to be finished with their massage until 8pm. I believe that is why she didnt actually do the full 90 minutes, I also feel as though that is why they rushed me out. I felt like I had paid $95.00 plus $30.00 for a horrible and worst massage experience in my entire life! Also, just because I only paid $95.00 doesnt mean I should get treated any different, it was still a $150.00 service since I was forced to pay that 20% mandatory tip. I will let everyone know how I feel because this is a highly overpriced and highly unprofessional place if you treat others the way I was treated! Im very upset about this and thought Id have the opposite experience I did have at the beginning. Im now aware that just because the price is more, doesnt mean the service or professionalism would be better than a place less expensive. I hope someone cares enough to try to contact me and follow up with this. This is what I left on their Facebook page, emailed them about, told Groupon about and also messaged them on their Facebook page about. Its been almost a month and they still have not made anything up to me. I want others to know how their service is before they try to overpay for probably the worst experience out there.

Anonymous User

Pros: * Kind receptionist (if my poor feet care at all) * Very good interior (which you eventually pay for) * Nice background music (relaxing, I admit) * Complimentary chilled glass of water with lime Cons: * You get to listen to marketing talk: the pedicurist and the marketing specialist would let you stand there, ignored for nearly 5 minutes until they finish discussing where to place nail polish stands * No info on prices upfront - the only price published for pedicure is "$12 and up" * Nobody would ask you what service you want so you end up being hit with an amount of $54 at check out, no detailed explanation what you are charged for * The pedicurist would not even cut your toe nails or remove the cuticles * At the end she will paint nail polish over your cuticles and the skin surrounding the toe nails * She will not do your heels properly and you will end up doing them yourself that same night regretting for each dollar you paid that lady * If you try to contact the spa manager in regards to your experience, you will not get a returned call. Even a courtesy one. By no means. Bottom-line: I have had better experience and definitely way better results at places that charged me $21, 15-minute foot massage included. AVOID!

Victoria Smith

Ripped off! Arrived early for a peducure/massage, could not have a locker for all my stuff, was left to wait over 15min past my appt time, noone came to apologize and tell me she was running late, i had to go ask. Supposed to be 1hr with a foot/leg massage $45. Girl didnt want to cut nails even though i requested it, she did not cut cuticles either, lousy quick foot rub. Uv light broken. My boyfriend got a massage, said it was the worst massage he ever had! Girl rubbed super quick allover the place, table was super hot and she wouldnt take off the heavy blanket , (had a sheet under neath) $156 total ,what a waste. Guess they usually get enough business from the tourists at the inn that they dont care about quality work much.

jr Rishell

My daughter and I recently had a wonderful experience at the spa doing the Petite Day Spa Package. It began with a heavenly massage. Next was the facial, which was so relaxing. A delicious lunch was served in a charming area. I recommend the steak. A glass of wine made it perfect! Oh, and the chocolate torte..amazing ! Then it was time for our pedicure, followed by our manicure. All the employees were so nice and helpful...we really did hate for the day to end. I highly recommend this pampering day at the spa. It is a wonderful gift idea for that special someone.

Diane Bezzard

I wanted a mani pedi on Sunday. There are not many places available but I found destinations spa could accommodate me. This was by far the best service and treatment I have received in the area. The environment is relaxing, peaceful and Sallie Lynch did a wonderful job. I also have had a facial by Tiffany Joyce that made me feel and look 10 years younger. I would highly recommend this spa to all my friends, family and clients.

Mairin Egge

Very disappointed. The scheduled spa lunch was 30 minutes late...and our services were 30 minutes early, rushing us to finish our lunch! The womens locker room was not equipped...not enough robes for everyone. The services rendered were not worth the amount of money paid and obligating a certain amount for a tip is ridiculous. However, the related yoga studio is fabulous - the spa, not so much!

Anonymous User

My daughters and I visited Destinations about a month ago and all had our hair cut, and colored. Our 3 stylists, Becky, Jamie, and Kara, were very talented professionals. The staff at the front desk was very polite and we were treated to wine and champagne while we had our girls day together! They made us feel very comfortable and we were all pleased with the results!!!