Matinchek & Daughter Funeral

260 E Main St, Middletown, PA 17057, USA

Address:	260 E Main St, Middletown, PA 17057, USA
Phone:	+1 717-944-7015
Site:	matinchekfuneralhome.com
Rating:	4.2

Location

Photos 1

Reviews 4

Heather Coughlin

When my father was diagnosed with a terminal illness, my sister contacted Matinchek and Daughter to arrange for his cremation when he passed. Upon his passing, we contacted them to finalize the arrangements. Paula was very rude and told me many times that they were very busy with six other funerals. After telling her several times who I was (on several different phone calls) she asked me how I was related to my father. When we discussed a brief viewing prior to cremation, she told me I needed to rent a casket, which had not been mentioned up to that point. When I questioned it, she asked "Well what did you expect us to put him in?" Because it was not an official public viewing, I was not going to rent a casket for $750. After several strange and very insensitve comments I asked if I could speak with her father because I was not happy with the way she was treating me, in a very sensitive time of loss. She said he was not available. She never apologized for her comment about what to put him in. She told me that I needed to come in to discuss all the options we wanted, so I asked her if I could come in the next day. She said she was looking through her book and didnt have anything. So I asked about that same day. She said whatever I wanted. Later she referred to me coming in the next day, and I said I was confused because she told me she didnt have anything available. she told me that I misunderstood her that she didnt have anything scheduled so I could come in. but instead of saying that she was sorry for not being clear, she blamed me. This lady seriously does not belong in an industry where people need compassion and comfort. She had zero. Then her father called my sister, and my sister told him to call me, I was taking care of the arrangements now. He called me but never apologized for his daughters attitude. He then called my sister again the next day, to which she replied again to call me. He didnt call, but rather emailed me. he told my sister that his daughter was not aware of what he had discussed with my sister, but never apologized for the confusion. I dont understand how they stay in this business. You cannot treat grieving people like this. You shouldnt treat anyone like this! I felt like I was interrupting and bothering them every time I called. And they reminded me so many times that they were so busy right now, and didnt know when they would get to my dads services. He made it sound like a chore to get permission to bury my father in a veteran cemetery. They were not not even nice, let alone accommodating or comforting. I would not recommend this funeral home to anyone! They should take some classes on human interaction and customer service.

Lindsay Kauffman

I used them based on the recommendation of a friend. They were the only place around that cared more about helping her than they did having all of the money up front. Zach is amazing, family oriented, and really understands and sympathizes with people. He is sure a salesman but someone to help you through a terrible time with the best wishes of you and your loved ones in mind. The money wasnt even discussed until after all arrangements were made, and he helped my family and I through a very difficult time. I highly recommend.

Samantha Sharp

Have had numerous family members go through them. They are so kind polite and genuine. Family oriented.

Danielle Johnson

This funeral home has seen MANY of my family and have been NOTHING but fantastic.