Syrena Collision Center

691 Bethlehem Pike, Montgomeryville, PA 18936, USA

Address:	691 Bethlehem Pike, Montgomeryville, PA 18936, USA
Phone:	+1 215-361-1900
Site:	syrenacollision.com
Rating:	3.5
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–4:30PM 8AM–12PM Closed

Location

Photos 7

Reviews 5

Anonymous User

In August of 2010 my daughter was looking at apartments near Penn State University out in State College. While driving through a parking lot a woman in a van backed into my daughter crushing the left front fender just in front of the door. No one was hurt, the car was drivable and the damage was minor considering. The woman took responsibility and called her insurance company, Nationwide, who I must add were very hepful and cooperative. They told me I could take the car anywhere but explained about their Blue Ribbon Repair Shops. Theses are facilities that have earned the ability to fix your car directly through Nationwide. I called the closest certified shop, set up an appointment for an estimate(no walkins) and brought the car in the next day for an estimate and repair. The Hyundai is a spare and I was in no hurry. Apon arrival(11:45am), the friendly gentleman at this unnamed shop explained that they still have to write an estimate as a formality, and that they would fax me a copy later that day. We then proceeded ouside and when he saw my car, the look on his face said it all. He saw a 1999 Hynndai with 129, 000 miles with its dings and nicks here and there. He went from friendly to irritated, alluding to the fact that the car may be totaled. I said to him “its just a fender, I am not being picky, I just need the door to open and the fender to be the same color”. Do not misunderstand. I keep this car very clean and it is well maintained. I left the Hyundai there and headed back to work. Pondering his response and how was treated I started to get irritated myself. I called them back and told them I wanted to pick up the car and weigh my options. I was then told the estimate was almost ready(12:40pm) and I could pick up the car anytime. When I arrived at 3:35pm they were just writing the estimate and it took 2 days and several phone calls to get a copy faxed to me. In the mean time I called Syrenas and spoke to Joe who said stop in anytime, it will only take 15 minutes. Having 30 minutes for lunch I always set the 30 minute alarm on my cell phone with a 3 minute warning. I ran up to Syrena(2 miles away), met Joe and we walked out to my 99 Hyundai with its dings and dents and 129K on the odometer. Once again the look on Joes face said it all. Only this time what I saw was a professional that viewed my car as a potential repair job. Joe didnt discriminate my car from the Mustang that they just completed. He simply stated “no problem, this is an easy one, just 2 days and she will back on the road”. We both went inside, he wrote the estimate immediately, handed me a copy, we went over it. Feeling good about this experience I set up an appointment for the repairs. I returned to work and was back at my desk before the 3 minute warning on my phone went off. When the Hyundai was finished Joe called and I went to pick it up. There it was, in the shop, with a new Lexus on one side and an 08 Camry on the other. The quality of the work astounded me, it was beautiful The plastic front bumper has been pushed in for at least 7 years and they straitened, no extra charge. The door had some damage from the bent fender which I told them not to worry about. They fixed the door anyway and I believe painted the whole thing rater then just blend it. I an very impressed with their work, their attitude and their ability to see any and all jobs as equal. I would and have already recommended them to several friends. Hats off to Syrena and Nationwide for how they handled my claim. Syrena treated my mere $997.13 no different than a $20,000.00 job. AMAZING!

Joel Burt

Avoid at all costs! My car was towed to Syrena after a serious auto accident. I walked in the office and was immediately greeted by Bill. Bill bragged about the shop and told me work on my car would begin immediately. He also said he would get me OEM parts for the price of aftermarket. Established since 1997 he bragged repeatedly! After my insurance assessed the car, I called Syrena and was told work would begin immediately. I drove by the next day and saw my car still sitting in the tow lot. I decided to pull in and find out what was going on. I asked one of the body shop employees, who informed me he was a shop manager. he told me that Syrena was backed up and work on my car would not begin for at least a week. I called Bill in the office with this information. he brushed me off and said that work would begin immediately. "Why do you keep calling?" "We will get to it" "You can take it somewhere else if you want!" After this conversation I promptly called another shop and had the car towed out of Syrenas lot. Syrena charged me $450+ for 4 days of storage and "administrative work." Thankfully my incredible insurance company, GEICO, covered the bill. The terrible service I received at Syrena will ensure that I never return. It will also prompt me to tell everyone I discuss my accident with about the terrible experience I had there. I would recommend avoiding this shop at all costs. I am: A Wheaton College graduate and Lehigh University graduate student.

Anonymous User

after an auto accident they worked on my car..I drove home that day..the next time I drove it I broke down, when I called them on the side of the road the reply was CALL A MECHANIC..needless to say I took it somewhere else...they even tried to show me someone elses car when I stopped by to see how much work my car needed..as the man was explaining why the front of my car was all apart.. I noticed pin stripes on the car and I told him it wasnt my car..guess he thought I was an idiot...when I picked up my car, I was transferring my car charger and GPS system from my rental to my car..and the same man said OH BY THE WAY WE FOUND THOSE CHARGERS AND PUT THEM IN THE FRONT OF THE CAR FOR YOU..as if he was doing me a favor...I was shocked, thinking..is this guy on drugs..I said to him "I just put those charges there myself..I had them in the rental.... he did not say much after that..so either he was a wacko or thought I was stupid...

Michael Wehage

The person that works behind the desk and answers the phones is absolutely a horrible person in every way. our car would have been paid in full through our insurance if we took it there. when we called to schedule the repair he let us know that he would need to keep the vehicle for a week very rudely but could not schedule a time. He refused us the rental car service that our Insurance was paying him for. we were handle so poorly and with such dirispectful customer service we decided to go somewhere else and pay out of pocket.

Greg Bullough

Liberty mutual sent me there. Drove 20 miles round trip and waited around. "Bill" did the estimate, took pictures, gave me a copy.Then didnt send it to the insurance company. Now "Bill" is on vacation and "Joe" is trying to tell the insurance company that he cant be reached, and I have to come in again, only they dont have time to see me again for the next two weeks. Apparently their time is valuable and mine isnt.