Tom Masano Inc

Address:	420 Gregg Ave, Reading, PA 19611, USA
Phone:	+1 610-375-9991
Site:	tommasano.com
Rating:	2.8
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed

Location

Photos 7

Reviews 7

Karen DeCarr

My experience with Tom Masano, Inc..is..DO NOT BUY FROM THEM!! They do not keep up to their promises!! I bought a vehicle from them and all four tires were bad!! Then I kept calling because my vehicle shook when I applied my brakes, they told me there was nothing wrong with the brakes...that was in February and March, brought the vehicle in for my "free" inspection...they wouldnt inspect it because it needed brakes and rotors!! I was told that I could have "crawled under the vehicle to make sure the tires where good!! How nice..a woman crawling on the ground to inspect the tires when on the sticker in the windshield it claims that all tires were new!! I bought the vehicle in November, complained about the brakes in November, December, January, February, and March and was told there was nothing wrong with my brakes...took the vehicle in August and needs not only brakes but rotors...wow, didnt know you can wear brakes and rotors out in four months, when I hardly drive the vehicle...amazing...so my advise...DO NOT BUY...THEY ARE CROOKS AND LIARS!! AND I BET IM NOT THE ONLY ONE WHO FEELS THIS WAY BUT NO ONE WILL POST AND IF THEY DO, MASANOS PROBABLY DELETED THE REVIEW.....STAY AWAY.....FAR AWAY.......

Mark Schadler

Had a poor experience buying a Ford Escape from them. THey gave me a decent deal on the car, but played too many of the typical sales tactics with me: made me write numbers, wouldnt give me a straight answer on the cost of the car, tried to sell me at or above MSRP, didnt give me a good breakdown of rebates and other discounts, plus the sales people all seemed disinterested in really helping me, and we talked to reps for Ford, Mazda and Mitsu all on separate occasions and at separate locations. Worst, they lowballed me on my trade and wanted to offer about half what all the sites said for reasonable POOR trade in value. The final straw was when the salesman began to get frustrated with how much time he had to spend helping me. He said something like "I have over 3 hours of my life invested in this and I need to close the deal. Im on commission". Ballsy. Well, sorry. I have over 3 hours invested in this, and you havent done your homework in selling me a car. Plus I PAY your commission retard. Bye Bye.

Paul Bird

This is the second car Ive taken to the collision center for repairs. Both times work was incomplete or rushed. They missed simple items. The first time my car was returned they missed a huge dent that was right above the bumper that was replaced. I returned to have the work finished. Then my lift gate would not work, again I returned to get the work finished. The only good experience was the staff being friendly. Work here is rushed and unfinished. Stay away unless you have a lot of extra time to keep bringing your car back to finish the original job.

Jordan Izzo

They do good work on their cars. However, the lines of communication are extremely poor. My car was suppose to be done in 3-5 business days and it took over 2 weeks until I saw my car again. They also quoted me for $1,800 worth of damage, so I was very surprised to find a $3,800 bill.

Gregory Wood

body shop. great guys. manager Tom is a complete waste of time though, very rude with no respect for customers or his own employees. bypass him at all costs...

Thunder Storm

Very good people, good work on cars, and great management

Marcelo Riat

Great management team!