Auto Pro

Reviews 8

NI

Nitefall Miles

My husband has been a customer at Auto Pro for over 10 years. We had 4 problems with the 5th street location several times (ranging from not having a loan car to an inspection was done one day and the computer failed the next day), but this last one is prompting me to write a review. We dropped off his car on Friday night for a Saturday appointment for Oil change, tire rotation and inspection. The inspection is not due till October but I wanted to know what we were dealing with if anything before the car was due. Saturday Auto Pro is suppose to be open till 12 noon. It is now past 11am and my husband heard nothing about what was happening with his car. I told him to call and that is where the problem all began. He called and spoke to Janet and she tells him that the car will cost $147.00 which is fine but that it need to have a special test done before they could inspect it since the check engine light was on. I asked my husband how much will that cost. He told me she didnt give him a price but he also did not give consent for this test to be done. I asked him can we pick up the car yet he said no that she would call when it is ready. Okay I thought nothing about it maybe they still had to do the other two reason why we took the car there in the first place. Fast forward to 12:45ish Janet calls my husband and tells him the truck is now ready and that it costs $393.00! Why did the price jump what happened?? Apparently they ran the test that they did not get consent for and not to mention the tires were not rotated and inspection was not done! We did not budget the money for this increase of $246.00! We were pissed off. I told my husband to lets just go and get the car and get home. I am done! When we get there Janet can tell we are upset. We sit down and wait for the car to still be done and taken out of the bay. Then she tells us that the car needs 2 news tires and did we buy the tires all at the same time when we bought tires before. Wait! hold up! Her mechanic told my husband a few months prior not to rote the tires at all that there was not a even ware on the tires and that this would fix it and on top of that she never mentioned on the phone that the tires needed to be replaced! Janet even remember the conversation my husband had with the mechanic! Now the tires wont pass inspection and since it is old size that would cost more too. I am fuming at this point even more now not only did a test be done with out our consent which raised our bill she is poking around to see why we are so upset. When your living paycheck to paycheck and budgeting money and a surprise of $246.00 was added to the bill. Who would not be mad. We were just in there 1 week prior getting a new radiator put int for $500.00 and she knew when that bill came up that we are living on a tight budget. Now I am writing this review over 24 hours that this happen to us, and we are still upset about this and know there is nothing we can do to fix it. We also turned on a family member to this shop in which we already told our lovely event to and said she would not go back to them. It is honestly really sad that the lack of communication that we have received at this location is making us doubt to continue our business with them.

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Anonymous User

My experience there wasnt good. While they were good at communicating, charges were ridiculous. My girlfriends car needed freeze plugs put in, for which they wanted to charge almost $500. I got it done across town for $150. The killer part is that only one of the four plugs needed replacing, which would have been $225, but since the problem existed we may as well have had all of them done, which I agreed to. The guy who did the job couldnt understand why replacing the other three plugs would have cost over $200, since theyre all right next to one another and cost about 25 cents apiece. No real additional labor required, but a $200 charge. My theory is that they were dealing with a woman and felt comfortable taking advantage of her. Avoid them at all turns. Theyre nice enough, but theyre not honest.

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Indubitably Me

Just like another user mentioned, they overprice the parts insanely. I was charged $200 for a moog control arm w/ball joint. I found this part online going for roughly $50. Some of the other parts that were bought were in the price range they should be in. I can see having a high labor price but increasing the parts price is outrageous. I will never go there again, and I do not recommend this place to anyone. I dont care what good reviews you read, they were most likely created by themselves, or it was a simple inspection job. Good job on losing a customer.

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Nick D

took my truck there for an inspection, they took it right in and took care of a few minor things for me, there was a slight mishap with a aftermarket light, but they took full responsibility for it and very quickly ordered a new one and installed it. I was very impressed that i didnt need to yell or fight with them about the light, like i had to do with another place when they broke something. ( they tried to hide it). i will DEFF be going back and telling all my friends to go there, thanks again guys and keep up the great work

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Ian96ser Ian96ser

My wife and I have been taking our cars there for years now for inspection. The price is excellent for the inspection, however their current inspection tech is stupid picky about light bulbs. The last time I was there, had my Ford Focus inspected and he was going to fail me for a bulb that FORD sold me because it wasnt "Amber" enough compared to the ones he had in stock. Absolute BS! To change a single bulb was another twenty bucks! This is the second time the same tech has done something like this to us. Will not be returning.

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Khrystyne McRae

For every bad review there are hundreds of good reviews that dont post their experience! John and Janet go over and above for any customer there has been many weekends that they go without vehicles because they loan there own personal vehicles to customer. Some people just have unrealistic expectations on others. Do they make mistakes yes we all do but if you take the time to talk to them about how you feel they will do anything they can to resolve your issue.

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DA

David Schell

this is the third time ive used auto pros services. i am satisified with the price, quality, and timely job each time. in this day and age you are hard pressed to find a clean uptodate shop that does good work at a fair price, but auto pro fits the bill for me. i would reccomend them to anyone.

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Fred J

Ive been using AutoPro for the past 8 years, even before they opened their 2nd shop on the 5th St Hwy. Ive always been completely satisfied with their customer friendly service and professionalism, and prefer taking all of my cars to them for service.

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