TOM SHOCKEY COLLISION, INC.

5956 Buchanan Trail E, Waynesboro, PA 17268, USA

Address:	5956 Buchanan Trail E, Waynesboro, PA 17268, USA
Phone:	+1 717-765-8000
Site:	tomshockeycollision.com
Rating:	3.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed

Location

Photos 20

Reviews 6

Michael Duggan

I originally had my car fixed after a front collision and they did great work. With progressive I had the choice to go to a dealership or a local auto body shop and I chose the local to support local businesses. After picking up my car I noticed new chips off the paint on my back bumper that i believed were not there when I dropped it off originally. I called them the next day and the gentleman at the front desk said to find some times to bring it in and they will take care of me. I dropped it off on he 12th, got a call the 13th from a woman saying they didnt know what was being done to my car....I explained the situation and she said everyone was on vacation or off that i spoke to so thats why they didnt know what was being done and they someone would call me the following day if there were any issues. I waited a week and called on the 19th to se what was going on with what should just be a quick paint job. No one seemed to know what was actually going on with my car I was placed on holed twice. Actually spoke to Tom Shockey and he said he was reviewing cameras to make sure they were at fault. He said he would call me the following day. I waited till the 23rd because I understand people get busy and watching cameras is a time consuming activity. I spoke to someone who said that Tom was not in and that he would leave him a message. I never received a call from anyone letting me know what was happening and where they were in the process. I eventually just went and picked up my car on the 27th and they happily gave it to me. I dont care that it never got fixed because it was so small but i think their way of doing business with how they communicated to the customer who was without a car for 2 weeks is completely unprofessional. I am a business owner and if a customer claimed one of my associates did damage or something in the same criteria in my restaurant I would put every effort towards finding out what happened and make sure none of my associates were at fault and happily communicate to the customer that I reviewed camera and cant see anything or what I see if not their account of the story. If they did it or not just going to spend my money at a dealership from not on!

Chris Gilliland

Needed immediate service to get car back in service. Tom got us an appointment same day to evaluate and determine what the problem was with the car. After diagnosing the problem parts for a major repair where ordered and job completed next day to make trip on time. Have also had estimates and body repairs in the past that are always timely, efficient and professional. Will continue to use for future needs. THANKS TOM SHOCKEY COLLISION!!

Dawn Meckl

I have had all of my current vehicles worked on by Tom Shockey. Whether it is a simple oil change or detailed body work Tom and his staff are who I turn to. When my 2008 Liberty was totaled Tom was a HUGE help and he made sure I was taken care of. You cannot ask for a better local business to take care of your automotive needs.

Mickster

Waited in the office for 2.5 hours for a simple inspection. Never was greeted nor serviced. Called ahead for information and said Id be out at that date and time.

Josh Peters

They repaired my vehicle in a very timely manner, cost was as expected, and service was prompt.

Bohemians Furniture

GREAT Service.