Service King Collision Repair of Rawlinson

148 Old Rawlinson Rd, Rock Hill, SC 29732, USA

Address:	148 Old Rawlinson Rd, Rock Hill, SC 29732, USA
Phone:	+1 803-980-5500
Site:	serviceking.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 5

Reviews 7

Ruth Miller

My experience has not been a pleasant one. I was a victim of the severe hail storm in Rock hill. My insurance company had me go to this center for the adjuster to look at my car. This collision center looks beautiful on the inside and very clean. However, they scheduled my car only to push it back two weeks because they did not want me to have to wait for my car to completed. They then proceeded to keep my car for three weeks. Part of this was because the insurance angency went low on the esitmate hoping I would take the money and run. When I got my car back it had what is called orange peel on the back quarter panels, which is a waviness in the paint). Scratches where there were not scratches before. It looks like people did the work with metal buttons and zippers exposed on their clothing. The interior head liner was filthy. The molding was in with a huge gap. There was pink paint on the drivers side where they mark the areas they have to fix. The other thing that happened is this was supposed to be paintless dent repair, after leaving my car out in 90 degree weather all day they decided to try and pop out the dents and the paint came off in every spot they had to fix and there were a lot of dents. So I take my car back to them on July 24th and did not get it back until August 5th. I am afraid I lost my cool with these people. They did buff out some of the hood and the passenger side door and the trunk where they employees created scratches. When I got there they had not cleaned the head liner. The orange peel was still there and never touched. The pink paint was gone but they did not buff out the door for the scratches they put on the car and then there was a new scrape on the hood of the car that was not there before. The did not hesitate to let me know I was not a priority and they had a lot of cars to fix. This is after the insurance agency paid them over $6,000.00. Now their answer is for me to wait four weeks and they will try to fix the orange peel. I am so done with these people I can not even talk to them right now. My husband is handling it now and he has reached his limit as well. I suggest you look over your car in the light of the garage instead of bright sunlight because that is where you will find if they fixed your car or did not.

amanda wallace

Do not come here. Allstate told me they were one of their preferred repair shops. The reason being they will do subpar work the cheapest way possible to help the insurance company. When I had anaccident out of town allstate never sent out and insurance adjuster and just listed it as a front end collision. The actual damage included number/grille and rim damage from a curb. Service king told me since the claim was only written up as front end collision they would have to put in a supplemental form for the rim damage only after I agreed to let them start repairs. Allstate denied the supplemental rim damage saying it was previous damage so no rim repairs were made. When I picked up my 2014 ford explorer after repairs my AC was blowing hot. I took it back to find out they had "forgotten" to recharge the AC after disconnecting it to repair some radiator mounts. Driving it home a second time I noticed a significant difference in AC performance. When stoped at red lights or accelerating after slowing down the AC would start blowing warm until cruising speed was reached and when I turned the car off there was an audible gurgling coming from the AC vents for the first week. The second week the passenger vents started blowing hot air. When I took it back to service king they told me the AC was charged and a different mechanic would have to look at it and allstate would get involved and pay me back IF the damage was caused by the accident. Even though it functioned fine for over 6 montgs after the accident before I could schedule the repair to coincide with my vacation time. Needless to say service king did/would not fix the problem denying it had anything to to with the repair work they performed. I opted NOT to have them take it to an ACTUAL mechanic as I know Allstate would have again given me the shaft. But I will remind you that Service King does offer a lifetime warranty on their repair work, except if they break something while doing the work and deny it was anything they did to it. In the meantime I am supposed to believe that it is a coincidence that my AC stopped working on a 3 year old vehicle after they tampered with it.

Leibo R Raibstein

Took a car in for a dent repair after the shop I used to patronize (Smiths) blew my appointment off. They took me in quickly, and finished the work early, leaving the car as if the dent had never been there. I docked a star, however, because they broke a $10 door handle. That was forgivable considering the convoluted way its attached to the car, but trying to hide it (silicone glue) wasnt. Still, I doubt any other shop would have handled it differently, so I wasnt that upset. And frankly, I didnt give them a chance to answer for the handle, so....

Eliza Stro

Very responsive and friendly staff. Great work at reasonable prices.

ryan czyz

Great service! Great work and the staff is OUTSTANDING (Noel)!

C. R.

Fast friendly service.

Chris Rice

They do a great job.