EuroFix Belle Meade

4403 Harding Pike, Nashville, TN 37205, USA

Address:	4403 Harding Pike, Nashville, TN 37205, USA
Phone:	+1 615-385-9565
Site:	eurofixonline.com
Rating:	4.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 12

Reviews 9

M. P.

This is an update from the review I posted below. After posting the review, Eurofixs corporate headquarters contacted me, apologized again for the bad experiences I had, explained why they think those bad experiences should not happen again, and offered to make it up by offering some free future service. This is a positive response and shows concern about customer satisfaction on their part. In response to this interaction I increased the rating from 2 stars--reflecting poor previous service--to 3 stars--reflecting a neutral stance while I accumulate more experience with them. The phone call seemed sincere enough to convince me to go back to the shop when the need arises. I thank Eurofix for making efforts to fix a previous bad experience. This review is based on my 3 visits to Eurofix on 2015. I spent slightly less than $6,000 (including taxes) on repairs for two different vehicles. My rating is based on two bad experiences (out of 3 visits, for a 66% “miss” rating), coupled with what I estimate is a 40% premium price—a price I am willing to pay for extraordinary service. Alas, as the “miss” rating suggest, service was not extraordinary. What were the problems? On one occasion a repair quoted for a week took about 4 weeks to complete (yes, basically a month), and the follow up call or email from the manager – to whom I hoped to make a formal complaint for this problem–never arrived; on another occasion I had to return the car the same day I picked it up from the shop because of an obvious issue with the repair. On both instances the front person was apologetic, I was given a rental car, and given rides home, which is the least one would expect. But I used to get something very similar from the Midas that used to be in the same location, less a few thousand dollars. The bottom line is this: Eurofix’s value was low given what you get for the price when things go wrong.

jnthree

I have done business with the previous location when it was Midas and had always been pleased. So when they left and Eurofix came in I thought I would give them a try. They addressed my problem and repaired it but I feel like the charges were near dealer price. I agreed to the repair for the issue I was having and they did a fine job. They also suggested repairing what turned out to be a slight oil leak for $1000. I declined since I have not had any drop in oil level that I could detect between oil changes. Further research indicates that this minor leak is a known issue with my car as it gets older(2006 model) but that it is so minor that the cost/benefit dictates leaving it alone since it does no harm and is not even significant enough to cause a spot in the garage. Yes there is a leak but does it NEED to be repaired? The service advisor told me twice that it is a 10 of 10 repair. I asked, and she explained that on a scale of 1-10 with 10 being the worst, it is a 10. I have to question if that is actually the case. If you are car savvy or just want to have every tiny detail sorted out no matter the cost, this is the place. If money is not a concern and you appreciate a tasteful and clean environment then you will be pleased. The technicians are incredible and very knowledgeable and well trained. If you are a bit mechanically challenged and want someone to sort out what you should get fixed vs what you could get fixed I think you might be better served somewhere else. I for one will be going somewhere else. John N

Matthew Koch

In my opinion this shop is either grossly negligent or dishonest. I brought in my 1990 Jaguar for an inspection. I wanted to know if their was anything wrong with the car. AFTER preforming an inspection that I payed around $150 dollars they told me that they did not have the proper computer to inspect the transmission. They said it would cost me 450 dolors to take apart the engine. I went to a second shop that had an older computer they inspected the transmission for free. In my opinion EuroFixs practices were negligent because they (1) should have told me BEFORE agreeing to inspect the car that they did not have the proper equipment to inspect the car and (2) they should have sent me to a shop that had the correct computer. They implied that this would be hard if not impossible to find; but I found one quickly on google. What makes matters even worse is that the store is plastered with articles about how they are a Christ centered company. This made me at first view them as honest. However, I think that there behavior to me was not like Christ. They seem to use Jesuss name to put consumers at ease when in reality they are sharks

Todd Huber

James, the manager, is great. The technicians know their stuff. I appreciate the fact that they are persistent in trying to sort out a troublesome problem my car was having. They actually cared about solving the problem more than they cared about charging me -- quite different than the dealer experience. They actually even dont mind working on and around aftermarket/tuner parts. I will definitely go back, they have earned my business. Additionally, the loaner car program is very convenient. 5 stars.

Phil Stilke

I have 35 years of experience in having car repairs performed on my cars. EuroFix explained the needed repair fully, gave me repair options with the pros & cons of each with no pressure one way or the other. The work was fast and thorough. James and the rest of the guys at EuroFix are personable, friendly and knowledgeable. This was, by far, the best car repair experience I have ever had. Well worth the drive from Clarksville. Will be back again.

Paul Bunnell

Took my emergency request to handle a transmission problem. Excellent customer service that was provided quickly in a clean efficient location. Not only fixed the problem, but did it for less than expected from price quoted on the phone. Also fixed a small electrical issue during the same visit for minimal charge. Knowledgeable staff. Greatest appreciation from a traveling customer. Highest recommendation deserved.

Rachel Campbell

Wonderful customer service. Had a flat tire and stopped because my maps told me it was a Midas. The man there said they could normally repair my tire but their tire guy was out to lunch. The man there was so nice and helpful. He aired up my tire so I could make it to the nearest tire place. I wish that I had just stayed there and waited for their tire guy to come back from lunch. Highly recommend this place!

Marissa Meyer

Very good and knowledgeable crew. Very personal. EuroFix takes the time to make sure the problem is solved without charging an arm and a leg. The first time I had to visit, I had a very full schedule and they were more than willing to work around it, leaving me voicemails with updates without making me call back if I didnt have time. Would definitely recommend EuroFix to others.

Gigi Sanzo

Everyone at this location is very nice and attentive. I have been a customer for a year and I have had four to five repairs done approximately. I was explained of the problems each time I was explained of the problems each time clearly and thoroughly. I was not pushed into repairs as my car parts are very expensive. I recommend this place for people with minis.