Cool Springs Automotive

610 Church St E, Brentwood, TN 37027, USA

Address:	610 Church St E, Brentwood, TN 37027, USA
Phone:	+1 615-678-7740
Site:	mycsauto.com
Rating:	4.9
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 18

Reviews 9

Tara Scott-Johnson

Scam! How does this place have a 5-star rating? This was my experience at CS Automotive on January 3rd...Took my Lexus in for a diagnoses/repair estimate of my air ride suspension system, because my regular mechanic could not do this repair. Waited 7 hours for a response, then was emailed an (unsolicited) list of dire repairs needed at a cost of $6000. This list of repairs did not include the air ride suspension that I originally asked to be checked and the entire reason my truck was there. I immediately called and spoke to Jeff and asked about the air ride suspension repair? He suggested my truck threw a code for an air bag sensor in the drivers seat that was affecting my air ride suspension. At first I thought he was kidding, but oh no, he was very serious! I told him to do the repair, but felt something was wrong. I went online and found the code he gave me on a TSB bulletin. Just as I thought, this code had nothing to do with air ride suspension, instead it was a code for the drivers side air bag! Called him the next morning and told him we were not on the same page and to please have his tech check my air ride, not the air bag. A few hours later they found that issue too. Needless to say, I was done! I paid the $120 diagnostic fee and was on my way. The next day, I took the list of repairs to my regular mechanic, who laughed at the repair list and reminded me he had done two of the repairs on the list within the past year. Again, Id love to know how this place has a 5-star rating, after my awful experience.

Wendell Smith

At around 2pm on the Friday July 4th weekend our car broke down just after we pulled into town. Knowing no one in the area we randomly called a few places. The first place we called wasnt very friendly and so we called the next which was CS Automotive where we instantly got a warm fuzzy. They were so very concerned and helpful. On a friday before a holiday where they could have easily closed up shop early they told us they would be there waiting for the tow truck bringing our car to arrive. The kindness and compassion they showed was unreal. Their prices were beyond reasonable. And they got us back to our vacation in record time. Not only that when we mentioned calling a cab they offered to come pick us up. The only thing im not happy about is that this wonderful shop is not in my hometown. They would definitely be the place i would get my care serviced always. I highly recommend them to anyone needing car maintenance. They are unreal!!

Uyen Vu Phillips

I took my car here for a 30K service. They provided a car loaner, which was very helpful for my one-car family. As promised, my car was ready by the afternoon. Everything was fine, except for an usual loud noise in the air vent. I called and spoke to Lori. She promptly scheduled for a next day appointment and reassured that they will fix the problem. I had to cancel and reschedule a few times due to a family emergency. It turned out I didn’t need to bring my car back since the noise subsided. I guess a leaf might have fell in the vent during the service. Regardless, I appreciated how persistent Lori was in trying to help me reschedule my appointment. One small, small, small complaint is I wish they had installed a better quality windshield wiper. Overall, I’m pleased with my experience at CS Auto. I won’t be returning to the Lexus dealership. Instead, I’ll be coming here for future services. Thank you to all the CS Auto staff!

Derek Davis

I have been going to CS Automotive for 2 or 3 years now. They have been professional, knowledgeable, trustworthy, honest and provided friendly service. And they are NOT always trying to sell me something. They have SAVED ME MONEY by telling me what my vehicles truly needs and cautioning me when some other shops are just trying to sell me something that is not needed. Overall great experiences. Climate controlled waiting area is small but comfortable - with free wifi for their customers, big screen tv hanging on the wall, comfortable chairs, and friendly staff. If I had to sum it all up in a couple words I would simple say: "Honest Mechanic" -- need I say more : )

Steve Wood

I was traveling through Nashville and noticed my heater wasnt working; the car wasnt heating up. I googled auto service and found CS Automotive. Took a chance and pulled in. Went inside, very friendly reception. I explained my issue and they said they were booked up, but would go ask a mechanic. He offered to come out and take a quick look. In a matter of minutes he explained that he thought the thermostat was stuck open. He couldnt take care of it then, but suggested that the car would be okay for my immediate purposes. Was great to run into a responsive and responsible shop. Id seek them out again if I were in Nashville.

Anonymous User

My car was not passing emissions even after treating it with the "Guaranteed To Pass Emissions" fluid thing. I spoke with Rob over the phone and discussed with him about the problem and he was upfront about the hopes that I should keep for the car to pass emissions. I dropped my car for overnight treatment. While earlier he thought it would need the "complete smoke treatment" package, he later realized the problem could be resolved much easily by some work around and a lot cheaper and performed the cleaning and took out the excessive oil etc. The car passed emissions the next day. Thanks Rob for the awesome work!

Kaley Fluke

These cats are the BEST--- I recommend them to all my friends, family and co-workers regardless of their car make/model/year/problem. After having a few lemons over the years and going through mechanic after mechanic, I became pretty savvy to who was honest and did quality work and who didnt-- all that to say, CS Auto won me over hands-down. If I have to fork out money for car maintenance/repair, Im happy to give it to them because I know theyll do it right the first time for the best price, and never do anything without my approval. Also, they have free cookies and Wi-Fi...need I say more?

Jeffrey Falvo

Excellent service! I had my first experience with CS Automotive in Brentwood last week for an oil change. Being a family owned and managed shop is a plus for me. The folks at the front desk were courteous and the guy who worked on my SUV was professional. They are 5 minutes off Interstate 65 in Brentwood. I highly recommend them whether you live in Nashville, Brentwood or even Franklin, they are worth the drive. I had some work done a short time ago on the front end of my Lexus, (Struts...). Another great experience and competetive pricing! I highly recommend them again.

Louis Joseph

Found this place on the internet. Was impressed by so many 5 star reviews. Ive spent $5k with them in the last 30 days as they have serviced three of my cars (Lexus 430, Toyota Tundra, Toyota Tacoma). Im very, very pleased. The place is immaculate, the people are knowledgable and friendly and the prices are better than the dealership. I highly recommend CS Automotive to anyone with a Toyota or Lexus. Ill be bringing my daughters Honda here soon for service also. Thank you CS Automotive!