Address: | 703 Corinth Rd, Portland, TN 37148, USA |
Phone: | +1 615-707-0570 |
Site: | facebook.com |
Rating: | 5 |
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Ethan Atsinger
Imagine driving on a 600 Mile trip and feeling the steering wheel suddenly tighten. You look down and see the Voltage and Temp warning lights. You quickly maneuver to the shoulder and get to a safe spot with traffic going 75+ MPH. What do you do next? You are in the middle of nowhere on a Sunday. No place to get your vehicle repaired..... Well I called my insurance and they dispatched AWS towing. They arrived within 20 minutes and got the car hooked up and off we went. Once at a safer location Tony from AWS helped me determine what was wrong with the car. The Tension pulley bearing had failed which caused the serpentine belt to rip and Tony was not going to leave us stranded, "youll be on the road in no time" he said. I left my wife and daughter with the car and off Tony and I went to Advance Auto Parts to get the bearing and a new belt. What should have been a fairly easy change was not. This was a big deal as motor mounts had to be undone to get the belt into place around the motor bracket. This was a real pain with this car. Patiently we hacked away at it and finally after some good luck we got the belt around the bracket and using the diagram, made sure the belt was correctly installed. 3+ hours trying to find a way, limited tools to work with but a strong determination, we prevailed. After cleaning up at a nearby gas station, We started the car and let it run. All was good. After making sure we were good to go, he had to go to another call as someone else needed some help. I am here to tell you, I am so pleased with AWS and Tony. This was like when I was a kid, people helped people. He did what the insurance company had paid him to do, get my car off the highway and to a safe spot. He did not have to stay and bloody his knuckles along with me, but he did. I am very grateful for his help, we drove another 350 miles and made it home. This is a class act from a stranger, AWS should be proud.....this is the AMERICA I grew up with.
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Andrew Alexander
Short story: Massive coolant loss. On a Sunday at noon. Tried calling more than one towing company and heard "the mailbox youve reached has not been set up" and "the mailbox youve reached is full". Tony answered the phone -- he told me it would be about 30-45 minutes until he got to me (lightning fast in my mind). He called again to say hed be a little later. He and his son-in-law helped diagnose where the leak was. When he found out that the $25 part we needed could be found in a couple of days (!), he was really helpful in working with me to figure out a solution to get the cars cooling system patched back together and on the road for the rest of the 600 miles we were going that day. We drove in his vehicle to the autoparts store and found the right combination of Chevy parts to put a 2005 Kia Sorrento back together. We got back to the Pittsburgh area at 1:30 am ET, lots earlier than wed have made it without his help! If youre going to break down on the road, do it near Portland TN/ Bowling Green, KY.
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Clay Wilks
On 4/8/15 I was heading to Nashville from Ohio with my 3 kids. My car started acting odd and finally broke down in Portland TN. I called AWS at 1 in the morning and dealt with an extremely pleasant business. They agreed to go look at my car on Saturday and diagnose the problem that we both felt was the alternator. They had my car towed for me and had it running by the next afternoon. I gave a payment over the phone and they emailed me a receipt. I always have heard horror stories and am always nervous about breaking down and someone taking advantage of me. I literally found the absolute best business imaginable and am so glad we did. Truly class act, fair pricing, fast response. Thank you guys. You have no idea how much you mean to me for the help.
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Darryl Hart
Absolutely wonderful people came out of the coverage area to assist. After sitting on the side of the interstate in the early morning hours with a flat tire unable to get the spare to release. Tony was very knowledgeable and a awesome person to work with. Highly recommend this company. Tony thanks again.
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Donna Slayton
Very Impressed with there service! Very timely and reasonable pricing! Would recommend to anyone needing assistance!
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Samantha Thurman
Wonderful service! Helped us with our car! Nice gentleman. He was fast and call back time wasnt very long