24 Hour Fitness

Reviews 3

LU

Luke Thuemmel

Im going to cover two aspects about this gym review. The gym itself like the equipment and what all it offers, and finally the sales staff. While its important to note this particular location isnt open 24/7, its still a great gym to go to. Ive been going to this gym for several years and I feel the equipment here is well maintained. This location does staff a lot of personal trainers so you can almost certainly find a trainer who you think would best suit you. If you are looking for a location that has a pool, sauna, and a steam room; this location has all three. This gym does offer various classes for free as well such as spin classes. Overall Ive gone to around 6-7 different 24 Hour Fitness (24HF) locations, and I would say this location is my favorite as far as the equipment selection. For cardio, I enjoy using the stair master and they have a lot of them to use. _______________________________________________________ For the sales staff here unfortunately this is where this particular location takes a nose dive. They will straight up lie to your face, and Ive directly caught them doing that to me. Continue reading and you will discover why. Without any discounts the average gym membership here costed me $36.00 per month or $432.00 per year. I recently discovered Costco sells two YEAR membership to 24 fitness for $400.00. So you can pay $400.00 for two years OR you can pay $864.00 if you go month to month. Hmm such a TOUGH decision. After years of being a fool, I purchased the two year membership from Costco. So heres the deal, one day I discovered my 2 year 24HF membership that I purchased from Costco was going to expire shortly. Without saying any prompts to the sales employee, he said "But did I know that I cant use another pass from Costco." I told him I had never heard that before. He said even the fine print on the deal said it can only be used once per customer. The sales associate requested that the sales manager speak with me. The sales manager explained the very same thing, that I could not use another 2 year membership from Costco. He said it didnt matter if I went to another location either, I would be flagged in their system. Being a investigator, I decided to research this further. I checked the Terms and Conditions for the pass at Costco and it said "Limit one per person." What was NOT clear was if that meant I could only buy one per day or one in my lifetime. I called Costco to get clarification and I was told that I could buy as many as I wanted and that you could just only buy one at a time. So I had uncovered officially that this 24HF location was lying to me. I returned to 24HF the same day and found the same lying sales associate at the front desk. I told him I wanted to get some clarification from what he was telling me. I relayed to him that Costco would sell me as many memberships as I wanted, so are you telling me if I purchase another one you will refuse me? He said "Hold on, first off calm down. First off Costco is the ones who are telling us that we can only accept one, which is why we tell people that they can only use one. Also, when you buy from Costco, our sales associates receive nothing, so we want to look out for our team." That second part told me everything I needed to hear. Translation? I dont care if it will cost you far more money, I will lie to you to get you to pay month to month with us. Listen, I get not being upfront and sharing hey by the way, you shouldnt purchase a membership with us, get it through Costco, because you arnt making any money. Lying though when a customer brings it up to you? Thats beyond messed up. The same sales manager also called me back the following day that I purchased and used my Costco membership. He asked me if I wanted to sign up month to month with him. I told him I already purchased the Costco membership and applied it to my account there. He told me he would "honor it." Oh how quick he went from saying I "could not use it again" to saying I could, without even having to try.

GI

Gigi Griffith

I have been going to this location for about 2-2 1/2 years now and it has definitely gone downhill during this time. I used to enjoy coming here do to the layout of the machines. They made great use of the space and didnt have the machines lined up in rows like they do now. You could work on the weight machines while waiting for an elliptical machine or treadmill and see when one opened up. Now all of those machines are behind you and you stare at the empty cycling room or other weight machines. It used to be fun to work out here because of the huge windows and different layout. Now I dread coming here. It always smells bad. Many of the machines dont have the directions on them anymore. Many are broken or in disrepair. They wont allow you to change the TV channels, say the members steal the remotes. But the TVs in front of the ellipticals are broken and the channels are unable to be changed at all. You would think that since they are paying some kind of cable company a monthly access fee they would at least call the company to come fix this problem. Or they could even switch one of the other TVs where you can change the channels with one of the ones that are broken to accommodate their members. Customer service is obviously NOT a priority here. Why arent the members getting a discount if we arent even able to distract ourselves by watching sports on TV when trying to finish an hour on the elliptical machine? I have brought this problem up many times but the kids that work there just dont really care. If I were you I would go to ANY OTHER CLUB IN AUSTIN. THIS ONE IS TERRIBLE. And the reason it gets even 1 star is simply because it has an indoor track.

TH

Thomas Anderson

I started going to this 24 hour fitness due to the convenience of it (less than a mile from where I live) but it should be noted that this 24 hour isnt open 24/7. Its 24 hour during M-Thu, however, on Friday, its only open until 11pm and on Sat - Sun it closes at 8pm. About two years ago, at around 11pm, someone broke into the locker I was using and took my wallet and keys. Cut the lock I had on it off. Filed a police report but never did hear anything back. Cant say I blame the police that much - they, no doubt, have more important stuff to investigate than a stolen wallet. Although 24 hour fitness, it seems, really could have made it easy for them and they didnt. ie. you have to check in with your phone number and fingerprint scan. You dont have to checkout but still... at that time its not like there are a ton of people there anyway. I mean, maybe 24 hour helped the police and maybe they didnt - I really have no idea. And, at the end of the day, unless it was employee theft, its not their fault, so much as the thiefs fault. Other than that it gets the job done. Im still a member. I just dont use their lockers anymore. I change at my place and have everything on my person.

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