Fox Service Company

4300 S Congress Ave, Austin, TX 78745, USA

Address:	4300 S Congress Ave, Austin, TX 78745, USA
Phone:	+1 512-442-6782
Site:	foxservice.com
Rating:	4.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 5

Elizabeth Vega

We will be customers for life. Our very first home purchase came with a host of air conditioning and electrical issues, and Fox Service Company made our little home livable! Although they were not the lowest bid, we chose Fox Service Company to do the work because they were friendly and knowledgeable, and explained everything to us clearly, and as many times as we needed. They also gave us two estimates: a "Must-Do Now" list, as well as a "When You Can Afford Everything" list. We found it very helpful in deciding how to allocate our limited budget, as well as how to plan for future upgrades. There were no hard sell tactics, and we received their enthusiastic support whenever we decided to choose a less-expensive option. For some reason, the air conditioning unit had originally been placed on the roof (by another company), which was not designed to hold its weight. Fox moved the unit safely to the ground, and re-worked our entire A/C duct system to make it more efficient and save us money. They also handled our weatherization, which included removing the old attic insulation and blowing in new, better stuff, installing custom-fit solar screens all around the house, and taking care of all window and door drafts to make our little home air-tight. They also handled ALL the paperwork to ensure we got the maximum rebates from Austin Energy, and they did not charge us until after the energy inpection. We received the same stellar service from Foxs electricians. They re-wired the garage and parts of the house to bring it up to code, and let us know which repairs were urgent, and what we could postpone until we could afford it. The real upside of choosing a company that doesnt charge rock-bottom prices is that when they discovered unexpected problems (and there were many!), they didnt stop working to contact us and negotiate a few more dollars out of us. They just fixed the problem and kept right on working. Because we had a firm move-in date, they worked overtime for several days, including once until 2am! And then they actually apologized for working so late! Our new-to-us little house got us through the Central Texas summer in comfort, thanks to Fox Service Company. We never turned off the A/C, but we still have lower-than-average electric bills, and we got a fat rebate check from Austin Energy on top of it all! We dont worry about finding more problems in our older house, because we know exactly who to call when we do. We will be forever grateful to supervisor Brandon Robinson, weatherization techs Chris, Juan, and Roy, and installation technicians Miguel and Obidiah, as well as the electricians, Joshua and Cary. And we will definitely be using Fox Service Company when were ready to do our renovations!

Sanjay Rana

Cheating Service Man - Agreement with office was for them to show up at 9am since location does not open till then, they could not do a booking without a time window till two weeks later so we agreed to that and set up a date way out in the future. On the day of service I receive a call from service agent at 8:18am saying he had arrived. Stressed to him that no will be at location until 9am so he was too early, and the office knew this. He reassured me he would wait and not bill till he got in. He got in at 8:45am with cleaning crew and supposedly started his inspection. He was out at 9:15am by which time I was on site, and took an additional 10 minutes to write up his report. I asked about billing and he said the office would bill me at rate agreed to, but he did not know rate. He said he would bill for 1 hr of service, and 1/2 hr commute (first I ever heard of being billed for commute time). He showed me final inspection report (no time or billing entered) and asked me to review. Once reviewed he asked me to follow him to van, and asked me to sign report and gave me a carbon copy. I get home and realize on the carbon copy he is claiming to arrived there at 7:30am and rather than bill for 1.5hrs, he billed me for 2.75 hrs. I immediately called him and he tried to convince me that the 7:30am on the invoice was some standard nomenclature they used and not arrival time. I questioned further and he asked me to call the office. I called the office and complained and they asked me to call back and speak with customer service manager. I called the rep back to call him out on supposedly not knowing the rate, and also to confront him on why he was claiming 2.75 hrs of time, and he lost his temper and hung up. I called the customer service manager and left two voicemails explaining the discrepancy in time and unscrupulous behavior of their agent, and over two months later still no call back. Terrible service, and thieving agent that almost double billed me. No Bueno! Call a local mom and pop service company and hope for pride and integrity in customer service.

Anonymous User

Had a leak from the upstairs bathtub, dripping down on to the ceiling below. Called Fox and a tech came out ($fee). He said there was a leak (duh, I could tell that from the wet spot), but he would need to cut a hole to be sure. I figured the ceiling needed replacing anyway, so I asked if there would be a separate charge to cut the hole and then repair the drywall. The tech told me wed have to make a separate service call to the drywall guy because he just did plumbing, but I figured it would be worth it to get it done right. So, he cuts the hole ($fee), and discovers the problem is a leaky gasket. But he doesnt have a gasket in his truck so he drives off ($fee) to go buy one (which he charges me $50+). Meanwhile, my wife calls Fox to schedule the drywall guy, only to find out that, oops! they dont do drywall. She talks to the plumbing supervisor who confirms that they have a carpenter, but only for fixing stuff their techs break accidentally (is that a common problem for them???). Since this was deliberate, its Not Their Problem. While the tech eventually came back and fixed the leak, Im out $250 and still have a hole in my ceiling. You need Fox like you need a hole in the head. Take your business elsewhere!

Jason Graschel

I needed my entire A/C system replaced. Project manager Cary Weaver came out and assessed the project, gave me an estimate, date of service, and answered all the questions I had. Technicians David Moran and Chris Evans arrived early and immediately set to work. They put down floor mats and used boot covers to ensure that my floor was protected. They explained everything that was planned and gave me a time estimate. Both technicians were extremely professional, helpful, and friendly. The Bryant system and all the products used are of high quality, and makes my home look better than it did. Im impressed by David and Chriss attention to detail. They made sure that everything was not only functional, but looked really good as well. They explained everything to me and answered all my questions. They then made sure that my house and property was just as clean as before they arrived. I would highly recommend Fox Service to anyone who wants quality work done by knowledgeable and professional technicians.

Mark Roberts

I have used Fox Service since 1995 at two different residences. I switched from a Large Local competitor in 1995 who recommended Fox when I needed service over a weekend. Ive been with them since. I like how easy it is to schedule an appointment. With their Priority One service Ive always had prompt attention. I once had a recommendation to replace a furnace due to a heat exchanger leak. I called and asked for a second opinion. They sent a supervisor out who determined there was a false reading on an instrument and I was good to go for a few more years. So my point is, mistakes due happen, and Fox is not offended by getting a second opinion. Fox has even told me I didnt need to replace the AC unit at my Dads residence after being told by ARS it needed replacement and me calling Fox to replace the bad unit with a new AC. I was told it had a few more years left in its life.