Olson Electric Service, Inc.

802 Gemini Ave, Duncanville, TX 75137, USA

Address:	802 Gemini Ave, Duncanville, TX 75137, USA
Phone:	+1 972-709-4999
Site:	olsonelectricservice.com
Rating:	4.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 11

Reviews 17

LaTarah Edmond

I called Olson Electric to perform a service at my business. I spoke with the owner early that morning and explained that one of the outlets had sparked and smoked and wasnt working and that another outlet went out as well. I asked if anyone was available to come and assess my problem and he scheduled technicians to come out the same day which was great. The technicians showed up after 3pm and I explained what happened to him again. He walked to the back and came back in less than 10 minutes and said, "You are good to go!" I was shocked because I just knew with the sparks and smoke it would be more work done. When I expressed my shock at how quickly he fixed the problem, he escorted me to the back and showed me where the switch had tripped. I explained that we tried flipping the switch on and off before I called and that didnt seem to work. He then explained that essentially I didnt push the switch back hard enough. He went to his truck came back with a ticket for $120. I was again shocked! I have had several service calls for maintenance on cars, air conditioning, plumbing and even electrical. Generally they charge a flat service call fee for coming out and before they perform any work they tell you whats wrong and what it will cost to fix it and you have the opportunity to decide how you want to move forward. This was not the case. $120 for 10 minutes of time and flipping a switch felt like robbery. I asked the tech... "Is this right?" and he said they charge a flat fee of $120 for coming out. I was floored, but I paid because they did fix my problem. But I decided to call the owner and express my disappointment in the ambiguity in how he charged for the services. When I looked him up online, his rates were not posted on his web site. His response, "If you had asked me, I would have told you that was the rate." He then said " If you had asked about our 10% off for first time clients, I would have honored that too." Now Ill take responsibility for presuming he conducted business like all the other service providers I have used. Lesson learned, I should have asked. I should not have expected to get an assessment and quote prior to the work being done. But from a customer service standpoint,I found it disheartening that he blamed me for not being forthcoming about his rates. And the fact that he felt ok charging $120 for a 10 minute service call blew my mind. I would have expected to pay a fee for their time, travel and gas... but not $120! Oh.... And the icing on the cake... he gave me an example of how he helped someone over the phone with the same problem I had and saved her the $120. Wow! I wish I was that lady. So dont be like me and dont ask for your quote up front. And make sure you ask for the 10% first time client discount.

Douglas Knabe

Olson replaced/upgraded the service entrance and main breaker panel for a very reasonable price. Teamwork was excellent with this crew, and the work was first rate. Highly recommended. These guys really know their stuff. Im an EE and can tell. Get your Federal Pacific service entrances replaced by Olson Electric now before the breakers are needed and fail. Update: Apparently, google doesnt let you post more than one review. Olson replaced the meter base and meter riser for a very reasonable price after a branch took out the power line. Down time was minimized, and the work done by Michael was excellent.

Karla Clark

I had ten light fixtures that I needed replacement/repair on to update my home. Olson Electric came out and their technicians were excellent communicators and the price of labor/materials was substantially lower (over $100) than I was quoted by other electricians. The work was done the same day. The whole experience was like a episode of HGTV and didnt break the bank! I am so happy to have these updates done and guaranteed. I can recommend Olson Electric Services, Inc., very highly without any hesitation. Sincerely yours, Karla K. Clark Duncanville, Texas

J D Stolz

Olson Electric did an excellent job of replacing two light fixtures in our home. One fixture was brand new while a second one was moved to another room. We couldnt be happier with the installation work that Olson Electric did. Both fixtures have enhanced the appearance of our home. The team itself came out and got the work done timely. Cost was reasonable. We highly recommend this company and would call them again to handle our electrical problems.

ccatbird mann

Its HOT in Duncanville today. So when our air conditioning stopped working at 4:PM I didnt have much hope that I could get someone to fix the problem that day - enter Olsen Electric! Their team of electrical wizards arrived in less than half an hour, diagnosed the problem, adjusted the contact points in the disconnect and we could feel the cool breeze once again! Ahhhh...Olsen Electric Service is a breath of fresh air! :-)

Robb Puckett

I had a client who needed some repairs done to his home. Olson Electric provided great service! In todays big business world, its not often that the owner of the company answers the phone. Olson Electric responded quickly to our needs and was out in less than 24 hours. They provided very professional services and met my clients needs. Thank you Olson Electric for doing a great job; you made me look good.

Anonymous User

Olson Electric was awesome! They arrived promptly on New Years Day to repair problems with my electric connection, and they completed promptly as well. Price was very reasonable, and they were very professional. I will be calling them every time any electrical issue arises, or if I want any changes or rewiring done.

Kevin Whytus

Olson Electric provided me with outstanding service to bring the house electrical system up to city code. They also worked with me on payment method and timeframe. I recommend Olson Electric to perform electrical work on house, home or business.

Timothy McCallum

I called them at 3:08 pm to look at my hot water heater and the electrician was finished making the repairs and gone by 4 pm. He was very courteous and competent. I highly recommend Olson Electric Service, Inc.

Anonymous User

After getting the run around for 4 months, Michael came out the afternoon I called. He fixed the problem for about 15% of the cost of the other estimate I had. I was very impressed with the work he did.

westin161321

Needed 2 ceiling fans installed.they were able to come out on the same day and were done in 45 minutes. they were very nice and quick and cheap too. will definitely be using them again!!

Greg

Called Olson this morning on MLK Day. They were here within 4 hours They figured out an electrical circuit problem that was driving me crazy. Great Job. I highly recommend them!

Lula Hart-evans

I call Olson Electric around 9 AM about 10:30 AM they were at my home checking my outlet found my problem fix it. Awesome Job !!!

Anonymous User

Olson installed 4 ceiling fans for me very quickly. Great work, service and price!

Anonymous User

I was extremely happy with Mr. Olsons service and I can recommend him highly!

Lance Lawson

Good people to work with. Fast and friendly response.

Rachel Velasquez

Excellent Service.