Address: | 3100 Churchill Dr, Flower Mound, TX 75022, USA |
Phone: | +1 972-355-5000 |
Site: | lifetimefitness.com |
Rating: | 3 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
LI
Linden Dobson
BUYER BEWARE!!!! I could give no stars, I would but it wasnt an option. This company is money hungry and about making money. When they want your business, they are quick to sign you up, rush the contract and not tell you the fine print and get your credit card number. Sometimes you dont even have to come in to sign the contract for changes that increase the charges, BUT when it comes to cancelling or choosing a lower payment plan, they make it difficult for the member and make them come in to sign the cancellation contract...no exceptions. Theyre rude about it also and if you have a dispute, the manager is "busy and on the phone" and Im told she will call me back after filling out a form what my complaints were about. She did not call me back and I called and I left a long message about wanting a refund for charges I was not informed me about. She called me back when I was at work (and unable to answer the phone) and she acted dumb on her voice message about not knowing what I wanted. I even filled out a complaint form addressed to her telling what I wanted. I called tonight and she had left at 7pm....I was told management doesnt leave until 9pm but apparently, she left at 7pm. I was given the run around and finally had to dispute the charge with my credit card. This isnt the first time this has happened They charged almost $1000 when the pushy salesperson said I needed a personal trainer (which me and my daughter was not impressed with) and when I asked if I could break down the payments, the salesperson asked his boss who acted pissed off and said they would break it into two payments only. This place is a scam and the club is not that great and certainly NOT worth the price. They do the classic bait and switch and keep upping the membership every year. Also my beautiful 22 year old daughter went late at night and was hit on by two different workers on different days. REALLY? I told her I was worried about her safety there and go to another club which she did.
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Matt Gonzalez
Ive been a member since 2009 but it wasnt until August 2015 that I decided to take my health and weight loss seriously. I had decided to participate in the Life Time 90 Day Challenge and made a commitment to focus and invest in myself for those 90 days. I also signed up for TEAM Weight Loss which is a small group program that meets three times weekly with a Personal Trainer. In addition to TEAM Weight Loss, I attended the weekly Try-It Tuesday events provided during the 90 Day Challenge. This was a great opportunity to learn and do something different each week. The personal trainers and management that participated in the events were very nice, supportive, and just made it a lot more fun. At the end of the 90 Day Challenge, I had lost 25 lbs and at least 6 inches off my waist. The most important thing about the 90 Day Challenge wasnt how much I lost but how my lifestyle actually changed. I have learned so much since starting and its been a blast due to the staff and members of TEAM Weight Loss. Katy LoPresto in particular has been nothing short of a blessing. I have a tremendous amount of respect and admiration for her because shes passionate about what she does and works harder than anyone I know to make a difference in peoples lives. All the trainers I have talked to at Life Time have been really nice and supportive. One thing you have to understand is that is it up to YOU to make the most out of Life Time. There is so much available at Life Time but youve got to make the effort. Talk to a trainer if you have questions or need help. If food is an issue, theres a nutrition coach available. They WILL help but you need to be honest with them on what you need help with. If you want to do something other than machines or treadmills then try one of the several classes available. Utilize the sauna, the pools, the hot tub, the steam room, the basketball courts, the rock wall. Life Time has a ton to offer but it is up to you to make the most of it.
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Scott Senkbeil
While Life Time Fitness is always one of the more expensive gyms/clubs you will find, I have tried MANY others and can testify there is a good reason they cost a little more. To be brief - there is an abundance of weight machines, extensive Pilates equipment, stair climbing machines, treadmills, stationary bikes and other machines. There is a good variety of free weights but they could use more for the busier times of the day. More importantly, each location seems to have their own on-site staff that performs preventive maintenance and repairs so broken equipment is unusual and often only results from the staff not being aware of a particular issue. There are many mats and equipment to stretch out as well. Everything is very clean - to include not only bathroom areas but also saunas and hot tubs. Pools and particularly hot tubs/whirlpools are always an area of concern for me as that environment can quickly become out of balance and harbor viruses and/or bacteria. Life Time Fitness does a better job than any other gym I know of to maintain the water related areas as well as possible, maintaining proper pH and chlorine levels and completely draining and cleaning one or the other of the two whirlpools regularly. Locker rooms, showers and grooming areas are well maintained. The personal trainers and classes are top-notch and many group classes are free to attend with your membership. While the personal training is a little expensive, it is all relative and the results made the time I contracted with my trainers more than justified the results. I just need to be realistic and take the lessons learned and incorporate them into a permanent lifestyle. If this is a challenge, they do offer great TEAM classes to keep you motivated and in-shape. I must give a huge shout out to the best trainers I know - Dillon P. and Sami G. They have their individual styles but I can testify you will see results. And your money will be well spent!
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Crystal Pinzon
Ive been a member of Lifetime Fitness for 2 years now and have been to 3 in GA (2 gold and 1 diamond) and 4 in TX (1 bronze, 1 gold, 1 platinum and 1 onyx) I just want to start by making it clear that this review is not reflecting my opinions on any of the other clubs other than the gold level one in Flower Mound. In fact because of my experiences in the other clubs I know their standards are not up to the usual (any level) club standards. Seriously, even the bronze level club in Trinity Mills was better. Every single time I have brought my daughter to the child center here it has been a horrible experience and I pick her up crying. This has NEVER happened at any of the other clubs, in fact in every other club she has turned around and ran back to play some more when she saw me coming to get her. Right now its the closest club to me and unfortunately has killed all my motivation for going to the gym at all, whereas in the past it motivated me to bring her somewhere where I knew she would be releasing energy and having a good time. The staff starts cleaning up the "younger kids area" as early as 6:00 pm, when its supposed to close at 9:00. When I bring her there they will literally roll their eyes and let me know that she can play in the bigger kids area since she is now 2. I always put her in the younger kids area anyhow because I look around and realize all the other kids are much bigger than her but for some reason when I pick her up she is always un supervised and crying in the older kids area. I have put my membership on hold for now since I will be moving within the next few months and am hoping to be relocating closer to one of Lifetimes better gyms. Im not sure who is responsible for this, the staff or corporate? Either way the problem should be addressed as soon as possible! Customers do not pay the extra $40.00 a month to be treated worse than they would at another gym.