Summerfields KinderCare

3800 Basswood Blvd, Fort Worth, TX 76137, USA

Address:	3800 Basswood Blvd, Fort Worth, TX 76137, USA
Phone:	+1 817-232-9474
Site:	kindercare.com
Rating:	4.1

Location

Photos 8

Reviews 8

Samantha Nance

We just had the same problem as Stacey Bryant. Our son was in the 2 year old class for the last few months and was coming home multiple times a week with multiple deep scratches on his face, always from the same child. Some were VERY close to his eyes and he now has a deep scar on his beautiful little face.I had specifically asked if this was a new or ongoing issue (before finding Staceys review) and we were told that yes, it was an ongoing issue, but that the other children just learned to stay away from this one particular child. They obviously have not handled the situation from 6 months ago when Stacey was having this issue, and have still not handled this "issue", at the expense of other children getting hurt. My husband and I then contacted the District Director who was unwilling to address the "problem child", claiming that they try and work on behavioral issues with children. That is completely commendable, but when you have more than one family that has left because of this issue, and when the issue has been ongoing for this long, then perhaps its time to go another route. I grew up going to this daycare, and have known Lisa for years. It is very disheartening that this establishment is allowing multiple families to leave instead of removing a problem child. My infant, at the start of their Kindercare stay, came home with a deep bite bruise on his leg. No report and no teacher had noticed or seen anything. This was well before my infant could move. We understand that children go through biting stages, especially very young ones that dont comprehend a "no". However, there is absolutely no explantion for an immobile infant to get bit, nor is it acceptable for an immobile infant to be left unattended while surrounded by older/walking/biting ones. The teachers obviously werent paying attention and didnt investigate (because I know my baby screamed bloody murder with that bad of a bite). My niece also goes to this center. My sister walked in on a teacher as she forcefully yanked my nieces arm, telling her "stop it". That teacher was allowed to keep her job.... After doing further investigation, I came upon their Department of Family and Protective Services reports and found that a teacher had left a 2 year old on the play ground after recess, failing to realize that the child was missing.... to top it off, the parents were not called and notified once they discovered the error..... With all these incidences combined, it seems that the children in fact ARENT being tended to properly. I urge parents to think twice before putting your children in this center. There are surrounding centers with far superior reviews, state inspections, TDFPS reports, with the same or cheaper tuition and CAMERAS!! I have extreme fears with the daycare system, and placing my children in the hands of people I dont know... Having known Kindercare and given that my family has been part of their "family" for over 20 years, had eased my nerves in the beginning.... However, after the experience here (with a center I trusted from the get go), my worries and anxiety are sky high. Find a different center, do your research (even if you think you can trust a center), and go with the cameras.

Stacey Bryant

My son is two years old. He was at KinderCare for all of four days. Three of the four days he came home with scratches on his face. The first day the teach provided an explanation, so I tried to let it go. The proceeding days the scratches turned to deep gashes in his face and continued to get worse and worse. The teachers, the director Lisa, or any of the staff did not have a clue as to how this happened...which means that they are poorly attending to the kids in this center. This was the worse experience with childcare I have every had and I would deeply encourage people with small children NOT to leave them in the care of the people at this center. I was also told that I would receive a follow-up call after Mrs. Lisa investigated further...as you can guess that never happened! The place should be shut down. Not to mention my sons jacket was stolen in those four days as well. The service here was simply ridiculous. Bottom line.. dont let the smiles and ratings fool you... Find another location!!!

Damarcus Hawkins

We have been taking our son there since he was very young. The staff have a great understanding of meeting each individual childs needs. Lisa is a great director and is willing to work with parents on whatever the problem they have. This is national accredited center and it shows from the always clean hallways and classrooms to the little smiles on the faces of each and every child there.

Krystle W

LOVED IT. The staff was great, the location was perfect. Mrs. Lisa remains one of the best directors that I have had to deal with. I never had to ask twice for anything. Had it not been for financial issues (I blame corporate), my children would still be there. As a matter of fact, I still periodically call to see if there has been any headway made so that I can bring my family back.

Stephanie Perry

Weve had our 4 year old and 17 month old at Kinder Care on Basswood for sometime now. From day one they have been awesome! Those teachers love my kids like their own. I have so much peace of mind leaving them at Kinder Care because I know that they are in good hands. Unfortunately, we are moving and will have to pull them out. Im sad to leave them and I know my girls will be, too.

Alan Bergeman

I have had 2 children at this center for over a year now. The kids both love being there (the older one even wants to arrive early so she can take the bus to kindergarten!). I cant say enough about the staff and the center, they have met or exceeded expectations in every way.

April Oneill

This staff and center is by far the best place my kids have ever attended. Very clean, friendly and professional.

The Master

Great