Harris County Body Shop

Reviews 3

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Robert Longoria

For what I though was going to be a great experience turned out to be a horrible one. I had to take my 2016 Dodge Charger in because of an insurance claim. The front end needed to be replaced so when I dropped off my vehicle they informed me that emails will be sent to me daily with an update on my repairs. The first email I received stated my car would be ready in 10 days on a Monday. Im like ok thats great so on that day I get an email stating it would be ready that afternoon, so I drive to the shop after work and they informed me that it indeed is not ready. A lady at the front desk said that those emails are used mainly for estimates. So the mechanic comes from the back and says the car needed one more part that they got it that day and it will be ready tomorrow. Im like ok one more day wont hurt. Tuesday arrives and I call after lunch for an update and they tell me its not ready because they had to take it to a dealership to get freon because this vehicle uses a special type of freon (whatever that means). So Im like yall didnt tell me this yesterday and they proceed to say it will be ready tomorrow once the dealer ship finishes the job. Im like fine ok Ill get my car tomorrow. Wednesday arrives and I call at lunch again and they said the car is still at the dealership and theyre waiting for them to inform them its ready for pick up. The mechanic assures me that when the work is done at the dealership it will ready for me to pick up. I then become aggravated because I have an application on my phone where I can see where my car is and the past 12 hours my car has been parked at the same spot at the dealership. I then call the dealership and they inform me that the vehicle has in fact been finished and been ready for pick up but the person who dropped off my car left NO INFORMATION as to why it was being dropped off and no contact information for them to call when its ready. I had to give the dealership the body shops number for them to call and let them know its ready. About 2 hours later I check my app and I see that the car is back at the body shop. I let time pass, waiting for them to call me and let me know its ready. No call from them, so I call them right before I leave work and I get put on hold. The lady comes back after 5 mins and I get the same answer, its not ready. Im become furious and ask as to why its not ready? Its been parked at your shop for 3 hours. The lady at the front desk puts me on hold again, another 5 mins pass and she just says it will be ready in the morning. They need to make sure the work at the dealership was completed correctly. Im thinking to myself you had 3 hours to inspect my car but I just say fine and hang up. Thursday arrives and I call again around noon and the lady at the front desk tells me its ready. Im like FINALLY so I go and pick up my vehicle after work and dropped off my rental car at the same time. The enterprise Rep informed I should get my deposit back in a couple of days. Friday comes around and I see a charge on my account from the body shop/enterprise so I call up and they say my insurance only covered part of the days for the rental. I contact my insurance and they inform me that this is incorrect and enterprise needs to refund my money. A week goes by and I been calling the repair shop and my insurance back and forth with no solution. My insurance adjuster finally contacts the head branch of enterprise today and they call me to inform they are refunding the money to me and apologize for any inconvenience this has caused me. They stated it should be the shops responsibility to cover the additional cost if the vehicle wasnt ready in time that was estimated and given to the insurance. So all in all this has been the worst experience I have ever dealt with for a vehicle repair and I will never EVER go back to this repair shop again!

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Ken Adeniran

I got involved in a fender bender. I was going to have my car fixed at the dealership where I brought my car, but i was referred to Harris County Body Shop for repairs from Geico. When I arrived, I met the manager Mr. Dan outside working. This is the manager of the shop working! I was greeted by Petra. She really helped me to the point that I knew exactly what I was getting done in a matter of minutes. She even went through a review of all items a person may need from their old car when they are getting a rental. She reminded me several times about my clicker that i needed to get into my home. I didnt forget it. Diane and Diana really were sweet women who knew what they were doing and they made me feel at home. Gilbert really took the cake! He was outside helping me with my car. He was on call to answer all of my questions and He made me feel like that I was his only body shop customer. Robert from Enterprise went and found me a Jeep instead of the small compact car. Erica was really helpful in handling my information. This whole shop needs to be commended on the professionalism, the attention to detail and most of all the crisis management. Its easy to render good customer service when all is well. My weather strip on my door needs to be readjusted. I called and talked to Petra yesterday and she said to bring my car in with the warranty and they will take care of it no problems. I feel like Ive known these people all my life. I dont want to have another accident, but if anyone has an accident and they need body work I will definitely refer them to Harris County Body Shop.

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asdfdas asdfsad

TAKE YOUR CAR ANYWHERE BUT HERE!!!! I took my car in for an accident and repairs mainly on the chassis of the car on Saturday and was told car would be ready in 2-3 weeks. I call after 2 weeks to see if itd be ready that week or the following week, got placed on hold but wasnt able to talk to anyone to receive answers. So the following day I called back and was told by the Mechanic they just got started on it and it would be another 3 weeks because they were waiting for approval. Call back on the day they guaranteed pick up just to be told its going to be another 2-3 days. If you dont want to go a month and a half without your car go somewhere else. Update: another 2 weeks has gone by my car still isnt done and they had to call someone from another company because apparently these morons will take apart cars they dont know how to put together. Nobody called to inform me about this, I had to call and be put on hold several times before I was informed AFTER the day it was guaranteed to be done. Horrible mechanics, horrible customer service, youre better off praying your car heals itself

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