Davis-Green Body & Paint Shop

5005 Old Jacksonville Hwy, Tyler, TX 75703, USA

Address:	5005 Old Jacksonville Hwy, Tyler, TX 75703, USA
Phone:	+1 903-581-0020
Site:	davis-green.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 20

Reviews 4

Casey Roby

I am shocked that Davis-Green has been in business so long with such terrible service. My car was in an accident the week obefore I left for a cross-nation road trip. Since the damage was largely superficial, I decided to have the car repaired on the road. I got an estimate done at a well-reviewed body shop in Seattle before leaving on my trip. I knew I would be stopping in Tyler to visit my grandparents for a few days, so I decided to get the repair done there. The shop in Seattle said they would need a week to order the new bumper cover and two days to make the repair once they had the cover. With this in mind, I called Davis-Green on 9/22, knowing I would be in town on 9/29, and explained my situation to Dawn Frazier. I said I would need my bumper cover replaced and that I could only be in town a few days. I asked if the repair would be possible for them under these constraints and she assured me it would be possible: that it would take up to 4 days to repair and that they would order the bumper cover ahead of time to expedite the process. I asked if she needed my card number on file since they would be ordering a part for me and she said they did not need my card. I also sent pictures of the damage and my original estimate as well as a note explaining what would need to be done to the vehicle. On the 29th, I brought my car in and once I had checked in she told me it would take 4-5 days now. Since I took it in on a Tuesday, pushing it to 5 days meant I might not leave town until Monday instead of Friday. I had already purchased hotels for the next few towns on my road trip so this really threw a wrench in my plans. I asked if they could get it done sooner since I was on a road trip and really needed my car , but Dawn brushed it off saying, "I know, I know, everyone wants their car back as fast as possible" completely ignoring the uniqueness of my situation. Still I was hopeful it would be done Friday so I let them proceed. They told me they would update me once they had a time estimate on when then repairs would be done, but 2 days later I still had not received any word from them. By Thursday, the 3rd day, I was worried so I went in to speak to them. They told me they had disassembled the car and had just ordered the bumper cover which would arrive Friday, the 4th day. I couldnt believe it! Over the phone I had made it clear they would need to order a new bumper cover. This was the main reason I had called in to see if they could do the repair in the first place - I wanted to make sure they had time to order the part before I got there. Then they tried to tell me they hadnt known they would have to replace the bumper cover. I had sent them pictures that showed they would need to replace it AND I had explicitly said "I want you to replace my bumper cover" in the email I sent to Dawn following up after our phone call. An email she herself had requested I write to confirm the service I had requested. She replied to it and thanked me for the pictures so I know she saw it. At this point I realized they would probably try to keep my car deep into the following week, most likely long after Monday, so I asked them to put my bumper cover back on and return my car that day. They did so, but charged me $55 for labor and $120 for the rental car. So now Im $175 into this fix with no actual repairs made. I realize that I had very specific needs and that not every body shop could work with that, but I was very clear about my needs with them and would have been happy to go elsewhere if they could not accommodate me. What upsets me is how specific I was and how they just didnt at all perform as they said they would, or treat me as the individual customer I am and that we all are. If I could I would give them 0 stars. They wasted my money and my time.

Shelby F

First and foremost, I never write reviews regardless of how bad of experience I have had with a company, but visiting this business today was truly saddening. I went to this shop to get a simple estimate on the cost to fix some minor damage on my vehicle, but what took place while I was waiting to be assisted is what floored and saddened me the most. There was a Hispanic man in the office trying to get assistance with his vehicle as well but unfortunately did not speak English. The young man from the Enterprise station they also have located in the shop was assisting Stewart (a man who worked there) and the Hispanic man by translating for them. After a long conversation Stewart walks off and makes his eyes all big as if he’s irritated at the fact there was a language barrier. What floored me next was the older woman at the front desk (I think I heard someone call her Liz) starting laughing after Stewart started making facial expressions about the situation. To see this type of treatment still happen to this day is truly sad. I understand everyone has bad days BUT don’t express your frustration (if that’s even what it truly was) while working, ESPECIALLY in front of other customers. Needless to say I will more than likely take my car to a different location simply because of what I witnessed. The $2500 I was quoted probably isn’t anything but pocket change to a company like this, but they should definitely work on their customer service skills as something as small as this will run business away. On a good note, the other young lady at the front counter was very kind!

Robin Wilkins

I will never take any vehicle here again. I am not one to make a fuss but this place is only concerned with money and not safety. After a huge battle on my repairs and them not allowing me a second opinion and blaming my insurance company I had them bring my car around with 2 code lights on and one tire with 40 lbs of pressure and one with 15 and the valve stem pouring air out. Kendall did not try and at all to understand my concerns through this ordeal. My car is valued at 9000.00 and their repairs were 7500.00!! My car is junk and the code lights are still on and it feels like Im literally driving in a old car without any air in the tires. Its terrible. Ive never in my life been straight taking advantage of. I will tell everyone I come in contact with how sorry of a business this is. Nobody should be done this way. They cant be trusted! Robin.

Jon F

Terrible customer service and terrible job on my car! They tell me the car is ready but when we got down there it wasnt at all. They did not even order a part that was on the insurance adjusters estimate. Then they tell me "it happens." "Its human error." The car has been at the shop almost a month mind you. What a joke! Then some old fat man comes out (not wearing a Davis green shirt like everyone else) and says whats your deal man!? I asked him to leave me alone and he said he didnt have to. I had to call the cops becaue he started mouthing like he was going to fight me. Still have no idea who he even was because by the time the cops got there he had disappeared. Worst experience Ive ever had with customer service and getting the job done right! STAY AWAY!!!