|2626 W Walker St, League City, TX 77573, USA
|8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM
Ive been a monthly subscriber for a long time to their carwash and use it regularly. Generally Ive been happy with them. On 2/22/17 I took my car into the wash, everything seemed normal except no one picked up my car to dry it off at the end of the wash area. They sent another car through the wash tunnel and becasue it was on an auto track and my car was still in the tunnel it collided with my car damaging the rear bumper. Yes, they had an accident in the wash tunnel doing damage to my car! They 1st tried to pretend nothing happened and tried to pass of the damaged car to me. Shady! I talked to the manager and he said please fill out this accident form and well call you back to arrange repair. Of course they never called back. So I contacted them using their listed number and if no one answers their voice mail greeting says says the number is disconnected, but its not... Suspicious. So I went and got some estimates on my own time from some local body shops. I e-mailed them to the store on 3/2/17 of course I never heard back. I went in person 3/7/17 they said they would repair the car but wanted to take the car from me and have their own person repair the car. If youre not returning my phone calls, youre not telling me where youre going to take it, and offer no guarantees on the repair, I said no. Write a cashiers check to the body shop I choose. Of course Ive not heard back. Shameful they damaged my car by their negligence, then wont repair it ($600 in damage). Regardless I would not recommend going here. The owners name is Pat Woodyard for those who have a similar issue, you have to look up the corporation name at the secretary of state and it costs money so maybe this will help others.
I paid $140 to have my car detailed. The detail service itself was satisfactory, however the customer service was extremely terrible. Apparently they have massage chairs that will set off an alarm if you sit in them too long, there is no signage or indication that this feature is in place. After listening to the alarm for thirty minutes, the only reason I was made aware of the cause was because another customer very rudely enlightened me. During his enlightenment he mentioned that he and other customers were told by staff that I was fully aware that I was the cause of the alarm. This was a false statement. No representative or employee approached me to notify me that I was the cause of the alarm and no signs were posted to make that common knowledge. A loud, blaring fire alarm is not a common indication that you should change seats. I take issue with the fact that staff did not approach me directly and instead told other customers and created a potential altercation. Additionally, I called to speak with the manager directly and verbalized my concerns and he was dismissive and said, "well you could have just turned the button off on the back," rather than being open to suggestions on how to prevent the situation from happening again or taking any initiative of accountability for the actions (or lack there of) of his employees. To top it all off it took over and hour and a half for my car to be completed. I would not recommend this establishment.
I have never wrote a review on any thing in my life. Very easy going. Wow just left here worst experience I have ever had I arrived @7:48 am. The first one there and my truck did not start getting washed until 8:45 I did not leave until 920am the machine was broke and the associate at the desk told me that I was getting a hand wash at no extra charge. My truck was sitting there from 8:00-8:30 running I told the associate twice please have them turn my truck off there is no reason to have it running if it is just sitting there finally I went out side and turned it off. At the point I ask to talk to the manager of course no Manager there he finally gets there @ 9. I tell him that I have had a bad experience and he give me the run around. So at this point I tell him I am never coming back and leaving bad reviews.... And he tells me we we have very many happy customers do what you have to your truck is probably ready. At this point I ask who is in charge he replies that he is and there is no one else. I want to talk to the owner and he tells me he cant give me that information. So I walk outside and wait for my truck to get done. He comes out and try to talk to me some more and give me some more bs about he has only been here a month and has had to fire 17 ppl I walk away and just leave. The hand wash looked like a 12 year old did it horrible will never go back please do not go here!!!!!!
I arrived at 3:10 on a Sunday and left at 4:20pm, and there were only a few other cars in front of me when I arrived. I got the Double package which isnt really anything else extra, so I thought this took a little longer than it should have. It took 30 minutes for them to even put the car through the wash tunnel. Once it got to the other side they dried it and it sat there for a while unattended. Finally a lady came over and very slowly cleaned the interior and did my tires. As I sat there impatiently wishing she would hurry up, I realized that it is a hot summer day, shes sweating, and Im sitting inside in the A/C like a jerk wishing she would work faster. So I got my phone out and told my self to keep busy and stay patient. This woman might be working slowly, but at least shes thorough! Its better than when they rush it and do a bad job. Overall: Slow but thorough. I was satisfied with the final results.
I have used this car wash for years, but the last few times have been disappointing. I had my truck washed and noticed a few days later that my black floor mats were gone. They lay on black carpet and I never really noticed until I had to place a messy object on the mat...and realized they werent there... I called and they said they had them...(in fact, there was a STACK of them behind the counter)..... then I didnt have cash for a tip and felt sorry for the guys, so I used the in-house ATM...noticed today that they charged me $2 for checking my bank account balance, $22.50 for withdrawal of $20 and $2.50 for a non Wells Fargo atm...so my tip ended up costing $7 without including the tip....WHAT A RIP OFF!!! Beware!!! Not to mention that the interior windows looked like a lick-and-a-promise....still smeary and fingerprinted from the 3 and 5 year olds... Will be looking for another place. :-(
Do not go to Grand Slam car wash & lube on Walker Street in League City! They returned my key to me yesterday it was broke in half and when I confronted them yesterday they said that was the way I gave it to them. The manager called today to apologize if his employees EFFENDED me but stood by the it was broken when you gave it to us story. Ok because a OR Nurse would do that. Thanks for horrible customer service! F/U: when my husband confronted the manager Juan this afternoon he just wanted to pay me off and he also said that he would stand up for his obviously lying employee. i asked so youre admitting to your employee lying. He said yes cause he has been such a great FRIEND for 3 yrs. Oh okay i see where this is going. I dont want anything from Grand Slam Car Wash just an honest and truthful apology. If not the bbb and league city pd will get involved.