UPS Customer Center

Address:	515 E 44th St, Lubbock, TX 79404, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	3.1
Working:	11AM–5:30PM 11AM–5:30PM 11AM–5:30PM 11AM–5:30PM 11AM–5:30PM Closed Closed

Location

Photos 7

Reviews 16

Joshua Holtz

They failed to deliver my package to the office of my building. After 3 times of calling them and giving them the address it was still not put into the computer properly and my package remains at the warehouse. My package will be delivered 5 days late only AFTER I contacted Amazon to get them involved. This is assuming of course that they can follow through with a commitment. Their track record shows otherwise. Edit- package arrived the day I posted this, and after the driver had already been by my building - raising rating to 3 stars for delivery.

Sarah Board

Packages couldnt be delivered to my work because the main door being locked, ok I can understand that. I went to see if I could pick them up, apparently they are in a "receiving bin" with hundreds of other packages. They are school books that I need on the 9th. Come on, deliver me my packages!

jon smith

The UPS here in Lubbock has gone down hill so bad they get a little snow on the road and no deliveries yet the US postal service still made their deliveries. And if they do manage to deliver they dont knock on your door or ring your door bell Its sad they used to be okay but not anymore.

Steven Siege

Very Poor Customer Service. Only 800 numbers that take 10 -20 minutes to get a person on the line. Very Poor Service and willingness to work with you. Wrong address and they see how fast they can get out without delivering the package. very frustrating and No attempt to help you!!!!

Cara L

Had to send package back because it was completely open and contents were missing. Sellers resend product and UPS fails to deliver it by not checking to see that Id signed the back of the slip (for a no-signature package) then blames me. Crappy customer service.

Keri Q

Horrible customer service "Yolanda" lacks any level of professionalism and makes excuses for drivers cutting corners, marking packages delivered hours after they were left at a secondary location, drivers not even attempting to knock on doors or leave notices.

Tanner Cude

The representative was quick to assist me in my problem. I would not be home to sign for a package I had ordered and that were able to hold it at a local store for me to come and pick it up personally.

Maryalice Zambrano

Come on ups...my package had the correct address on it..Thankfully the people you delivered my package to brought it to you..DISAPPOINTED

A big family

Run around. Tell you to be there at a certain time, then when you arrive tell you to come back in a hour or more.

Douglas Pechal

CAN YOU NOT RING THE DOORBELL AT f***ING 10PM IDIOTS.... BBB COMPLAINT FILED... USE YOUR HEAD!!!!!!

Karla Mireles

This is just a store house,where they load the trucks

Barry West

When you need shipping, UPS can cover your needs.

Kris Chesnutt

Was here but left the note!?! Didnt they knock!!