Youfit Health Clubs

3636 Gus Thomasson Rd, Mesquite, TX 75150, USA

Address:	3636 Gus Thomasson Rd, Mesquite, TX 75150, USA
Phone:	+1 469-317-5520
Site:	youfit.com
Rating:	3.4
Working:	5AM–12AM 5AM–12AM 5AM–12AM 5AM–12AM 5AM–10PM 8AM–8PM 8AM–8PM

Location

Photos 5

Reviews 6

Francisco Martinez

Have been coming to this gym for a little over 2 weeks with my wife. For all intents in purposes this gym is a great, compact gym for the person that is looking to get a work out and go. The abundance of machines allows you to get a workout doing something even during crunch time. While not being a 24/7 location there are others that offer at least a few days a week of being open all day. The sign up was easy without any pressure for commitment. Everything was explained thoroughly. We took it a step further and signed up with a personal trainer and it has been a great experience. The initial consultation wasnt much more than your typical - this is why you need this service and look at what can happen if you apply it appropriately. The difference from that and the approach weve received other places is that they took the time to make sure that we understood that our health was a priority over everything else versus package choosing. We were assigned to workout with Tim and he has dedicated a lot of his time to work with us and our busy schedule. From keeping us motivated and pushing us when we arent pushing ourselves to going a step further and communicating with us when we arent in the gym to make sure we are still doing key things to keep making progress he consistently embodies with an ideal trainer should be. If youre looking for a gym to make progress, maintain, or simply get a casual work out in, give Youfit a shot. *** EDIT *** Griselda, Angel, Regional, and District Manager... I am not sure what these people are doing in their positions. Between them- my contract has been done incorrectly, "fixed" only to need to be fixed again. Angel tried to keep things smooth and was the one that had the answers to my questions most of the time so I cannot really anything against him. Griselda is the one that would return my phone calls only to answer everything with "I dont know", "Im not sure", and argue points that she did not have a clue about. R&D Managers- they were the ones that we supposed to fix things when they werent done correctly the first time but... whatever they did did not go through correctly. Their timing in talking to me about the issue was inappropriate as well. They got me at the beginning of my personal training session instead of talking to me afterwards. After several headaches and disappointing phone calls- I was able to cancel the extension on my personal training beyond the minimum 3 months- although Griselda was adamant that I was responsible for 4 months calling the first month a processing fee... I fully expect to be charged in August and have to repeat the process again due to an error but at least Ive got everything in writing from my attempts to cancel in writing prior to the deadline as well as their negligence and incapability to get things done. Jesse (front desk) and Tim (Personal trainer) did the best that they could to represent their company well and conveyed a professional attitude and knowledge about the process of things. Why they are not in manger positions is beyond me.

Kimberly H

Two months ago, I went in and inquired about having my 11 year old work out, to build stamina on club sports, and was told I needed to upgrade my membership, and sign a waiver for her to do so. FAST FORWARD, we just tried to have her start working out. DENIED! Not only did the rep lie to me about being able to have her work out, when we attempted to check in then the front desk tells me she has to be 13. In thinking that this was a mistake, I ask for the manager. She tells me the policy is 13, and then asks me who told me she could come and work out. At the same time she tells me its company policy, and begins to blame her staff, citing shed only been there since April. ( Griseldas her name, stop in and say hello) . AFTER all this, a boy walks in about the same age as my daughter. My problem: 1.) Why upsell me and tell she could work out, if the policy was 13, and 2.) Why blame the short comings on understanding a policy that is obviously not being enforced (the other kid whose parents obviously lied on the waiver). CAUTION.

lazytax

This is the by far the worst gym I have ever joined in. I have a lime card and when I registered for the membership I was told that I will get half price on all of their drinks and I can check in 1 guest. One day I didnt have my card with me and all of a sudden the staff act like they dont know that I have a like card. I come to this gym Monday-Friday, I was getting my drinks half price and check in a friend once in awhile. All of a sudden theyre telling me I cant get my drink half off and my friend cant come in unless he pays for a day pass. Now, the staff that are at the front desk see me all the time and check me in. This gym will rip you off, take your money and refuse to give the service that youre supposed to get. I DO NOT suggest this gym. Many people that Ive met here already cancelled their membership because of bad service and over charges.

Lisa Lara

This place has horrible customer service. I canceled my membership 5 months ago and they are still withdrawing money from my account. I have been up there in person multiple times to talk to the managers first Michael and I thought he was the problem, but a month ago I talked Steve and he promised my money would be reimbursed. Not only did they not reimburse me but the took out my annual fee. This company is ridiculous. I canceled my account in person and paid my cancelation fee yet they are still taking my money. And after reading the reviews they are doing this to a lot more people. I will have to file a report to the BBB. I tried to be reasonable with them but they have been horrible to me. Im out of options.

Regiz Hillmon

My name is Rene, this is a very unprofessional gym. I have been trying to cancel my membership for the past 8 months, and they are still taking money out of my Account. I decided to go into the gym to speak to someone face to face, the Lady at the front desk named Malaysia is so freakin rude. She also told me that the manager (steve) is out from the building and wont be back for 2hours. This is totally ridiculous, so im not sure if I just need to call the better business Bureau on them or file a law suit against them for authorizing my bank account without authorization. Youfit you guys really need to do better by your customer, your customer service skills are HORRIBLE!!!!!!

csrcjr

Ive been a member since May 16 and have had no major issues at all. The management and staff has always been friendly, the bathrooms clean, and the equipment, for the most part, has been in very good working condition. Even though I was just starting out and on the month-to-month plan, I never was nor felt pressured into signing a long term contract. However, early on I was "encouraged" a few times to schedule an initial free evaluation that came with my membership, but that subsided by the end of the first month and have not been asked to do so again. I would recommend Youfit, especially as you can bring a guest for free if you want.