Carnes Funeral Home
| Address: | 1102 Indiana St, South Houston, TX 77587, USA |
| Phone: | +1 713-943-2500 |
| Site: | carnesfuneralhome.com |
| Rating: | 2.5 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM |
Location
Photos 1
Reviews 4
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Keri Crowder
This funeral home put my sister and I through so much more stress and grief after our mother passed away. She lived in Arkansas with me because she had stage 4 cancer and was very sick and needed help but moved into my sisters home in Texas after I had my baby. Her memorial was to be in Arkansas but we were going to have her cremated in Texas because we were worried about having her transported 6 hours away. This crematorium held my mothers body for 7 days while our funeral home in Arkansas tried to communicate with them. We asked questions about being present during the cremation, but we ultimately decided we wouldnt and we made it very clear to them that they could go ahead without us (they said they would have to shut the whole crematorium down if we wanted to be there. They made it sound like it was a hassle to them). Our mother had suffered greatly through her cancer battle and we just wanted to give her body rest as soon as possible. They were difficult to get a hold of and we could never get straight answers from them. They finally told our funeral home in Arkansas that she had been cremated and her ashes were ready to pick up. My sister then drove 2 hours to pick up her ashes only to be told that she hadnt even been cremated. They said it was an equipment malfunction. My sister was so distraught. She had emotionally prepared herself to feel the grief of picking up our cremated mother only to be told my mothers body was still sitting back there. I was extremely upset and called them to get answers. I was told by the funreal director that she hadnt been cremated because their paperwork was messed up because we changed our minds about being there. I asked him why, then, my sister was told it was due to an equipment malfunction. He seemed flustered and said it was both. He then tried to blame the funeral home in Arkansas saying that they mustve told us she was cremated before talking to them. That made absolutely no sense and I told him how much harder they had made our mothers death for us. He then said that they were not the funeral home we were using they were just the crematorium and that I need to take it up with them. I was so distraught at this point and just yelled, "You are responsible for this because YOU have her body!!" He then told me that their "actual" customers are treated with the utmost respect. As if my mother didnt deserve the same because we werent "their customers" since my mom was being sent to Arkansas. They finally mailed her ashes to the funeral home in Arkansas and told us that we were getting a deal because theyd ship them free. Im still disgusted. They were so awful, insensitive and unprofessional. I have to stop myself from picturing my mothers body laying there for that long and honestly am afraid that they didnt take care of her body during that time. I get nauseous thinking about it. Please, please, please think twice about using this funeral home. They do not respect the deceased nor their families.
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Billy Standridge
While having a family member pass is a delicate situation there is still “business” to take care of. That being said, Carnes Funeral Home is all business. It is understandable that this establishment has to make a profit to stay in business, however they are exceedingly greedy. Our Father passed away unexpectedly. When his body was taken to the Coroner we received a card for Carnes Funeral home and were told to contact them for details. On this card there were prices for cremation, etc. and that should’ve been a bad sign right there. The following day was wasted due to poor communication with the funeral home so we had to wait another day to meet with their Funeral Director. Our Father is a Vietnam Veteran so we chose to have the Memorial Service at Houston’s National Cemetery. We only needed a Funeral Director to Pick up the body (as we could not legally do that) and transfer it to the cemetery. We contacted the Medical Examiner’s office ourselves to ensure that the body could be released. We also got the paperwork started with Veteran Affairs. This is the Funeral Directors job and he did not have any of these things completed after 48 hours. We sat in his office to discuss pricing, etc. We were surprised to see “Price Tags” on all of the Urns on the wall, yet another bad sign. We were given an outrageous price for the services needed. When we asked for an itemized list and an exact price it was not provided. There were charges listed that weren’t’ relevant to what we needed. After much arguing and being offended we decided to look elsewhere. Three phone calls later and we found an “Honest” Funeral Home who charged us less than half of Carnes’ price. It is not all about money … it is about principal. This place is only about making huge profits at the loss of loved ones and that didn’t sit well with my brothers and I. The fact that their price for the same service was over twice what we paid is ludicrous! Not to mention; their poor communication, lack of attention to detail and care. Save yourself the grief, it’s already hard enough losing a loved one.
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gina brown
Dealing with this funeral home was an absolute horrible experience. There were so many issues with trying to get my mom cremated and her ashes sent to me in another state. One thing after another. Things such as her being entered on the death certificate as male which thankfully was easy to fix. I had to call multiple times a week just to find out the status of everything. The doctor was taking her time signing the death certificate(this means they cant cremate her) but it seems as if there was no follow up. it took almost three extra weeks from the legally allowed time to get the signature. I had to call the dr. personally who in returned yelled at me because the funeral home gave me her number. WHY on earth should I have to call when Im the one dealing with the loss of my mother. Then when I paid for shipping of the ashes they sent me confirmation with the wrong persons name on it(not my moms name). These are only a few things but the WORST thing of all was they did not properly package my moms ashes in the box they shipped them in so that when I opened it there was spilled ashes all over and on my hands. This was so horrible that I cant even describe what I felt when I was cleaning my mothers ashes off of the urn and my hands. They also said that I could order the death certificates through them after she was cremated and when I tried to do that I was informed that a copy was already ordered for there file and no reorders could be made. Then when I told them of the horrible experience they put someone on the phone(Tim) who then blamed everyone else for the problems (post office for spilled ashes.. even blame me for their mistakes.) all I wanted was an apology and for him to acknowledge that mistakes were made but all he did was argue with me til I started crying from this traumatic experience and still no apology. Terrible place to deal with after I unexpectedly lost my mother.
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Norma Jean Carr
A disgusting unprofessional place with a high regard for lack of communication. To this day I have yet to receive a call back from anyone at this establishment. I specifically told Stephanie not to mail the remains of the father of my childern out because I was going to drive to Houston to pick him up. I called an hour and a half way from getting there to find out he was mailed out. They even misspelled my name on the package. We requested a Death Certificate and apparently that was not taking care of either even though we paid for it. It took over 3 weeks for us to get anything done. We were the ones that called and emailed with little feed back. Am sure they get a commission or bonus for how many clients they can get. So maybe that is the reason they dont seem to care. My ex happened passed away on Saturday before Easter Sunday. The hospital sent his body there because he said it was Protocol to send any remains to Carnes Funeral Home. A Life Is A Life. It doesnt matter how you view it. He my childrens father mattered! Apparently, not to Carnes but to us He does. Funeral services should be made easy to help the process of losing someone. This company made our grieving process worse. Avoid using this company if at all possible.