Rescue Rooter Salt Lake City

3825 2100 S, West Valley City, UT 84120, USA

Address:	3825 2100 S, West Valley City, UT 84120, USA
Phone:	+1 801-261-3200
Site:	rescuerooter.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 12

Reviews 4

Joe Smith

I will never use Rescue Rooter again after they sent an incompetent plumber to clear roots from my home’s main drain as he ended up costing me $1865.00 in damages. I switched to Rescue Rooter (after using a reputable company (Remarkable Rooter) for years) as they had a $87 special (and now in retrospect what a mistake since it ended up costing me a lot more). The last couple times (2014, 2015) worked out fine. However this year (late 2016) the guy they sent (Russell W.) made several big mistakes. He had a problem getting the clean out cap back on so he hit it very hard over and over with a wrench. I asked him is that going to break the iron pipe? He said he has been doing it for the three years he has been doing this and never had a problem. Six weeks later I happen to discover that it is leaking. The Rescue Rooter guy in his arrogance broke the cap and pipe. Myself and no other plumbers ever had a problem with it. It was now past the 30 day warranty period (note that in 2014 the warranty period was 90 days and in 2015 it was 60 days) so I called a more reliable plumber. The cost to put in a new cleanout pipe was $135 but it turns out the pipe further up from the cleanout was cracked and leaking also from the wrench banging which would be $440 to fix. In addition the clean out leaked through the drywall to an adjacent bathroom and in order to remove the sink and vanity to dry the area I needed them to replumb that at $325. At that point I just wrote a negative review here (since deleted in trying to work this out with them) and left it at that. 3 weeks later one evening the basement main drain (the one I have cleared out each year to avoid this) backed up and flooded two rooms. How could this have happened if the tree roots were cleared out? I called old reliable Remarkable Rooter to come out on an emergency basis after hours ($290). As they started working on it they hit the obstruction (tree roots) it was pretty significant and they had to work to clear it. It seems that Russell not only broke the pipe but he didn’t actually do the job he was hired to do! The next day I called disaster mitigation specialists to disinfect and professionally dry out the affected areas at a cost of $675. It was at this point I wrote to the manager of Rescue Rooter explaining the situation and asking for a total of $1187.00 reimbursement which included their visit fee, the cost to replace the clean out pipe and after hours plumber and emergency service as a result of their negligence. He came out and looked at things and then said he would refund me the cost of the visit and clean out pipe ($222) . He gave numerous reasons which essentially blamed the customer for not wanting to reimburse for the rest. I rebutted every reason he gave and although I thought I was being reasonable for only holding them responsible for $1187 out of a total of $1865, the facts and evidence of the matter are that we have lived in the house for 11 years and have someone come every 12 months to clean out the roots to avoid a flood and the catastrophe and costs that incurs. When the job is done right, they don’t have to come back and we don’t have to have someone come back again for at least 12 months. I am wondering if they reduced their warranty period to reduce their costs to cover expensive mistakes. I filed a complaint with the Better Business Bureau. A corporate representative of Rescue Rooter from another state contacted me via email and we spoke on the phone. Their formal response to the BBB of the exhaustively detailed and documented BBB complaint was baffling, so much so that I contacted the person and asked did they get all the documentation from the BBB and they responded that they did. They didn’t address my concerns in the letters about why I hold them responsible for the flood. The BBB complaint is closed as unresolved. As I stated in the intro, this is all I can do now and explain what happened and be left holding the bag for almost $2000 worth of damages.

Justin Arbogast

Yesterday when I got off work I was surprised to find my sink had backed up. Being the handyman that I am, I spent hours trying to get it unclogged. From using a snake, air compressor and even chemical, I was unable to do so. I tried again this morning, and no success, so I called Rescue Rooter. Within an hour RJ showed up and was ready to handle the job. Much to his surprise, whatever had clogged my drain had REALLY clogged it. First came the long snake. No luck. Then came the large head snake. No luck either. He then gave me my options and unfortunately I couldnt afford the waterjet treatment he had recommended and I was going to try to do it myself again. After he cleaned up and headed out to his vehicle, someone from Rescue Rooter called me (I think his name was Josh) and apologized for them not being able to unclog the drain using traditional methods. He then explained that they didnt want to leave me hanging high and dry, so offered to work with me on the pricing, with a guarantee that if it didnt work, it wouldnt cost me anything. So with the discounted price, I opted to go for it. We then ran into a problem with the machine not working. After a few troubleshooting steps, RJ had another technician out with a working machine. Within 15 minutes the two of them had the drain unclogged and with the jet cleaning the pipes, it dug through whatever was stopping it. RJ was extremely knowledgeable about things that I should proceed to install and recommended ways to prevent this type of clog from happening again. I feel bad he was out at my house for most of the day, but im glad he had the patience and the know-how to get it done for me!

Ron Baron

Rescue Rooter was prompt, thorough, and did the job with only a few hours of notice on a Saturday. Tyler Thompson was particularly courteous, friendly, took the time to explain details and offer advice. As the face of the firm, he represented Rescue Rooter amazingly well and established rapport and created a sense of loyalty and trust on my part. Nice job! My only disappointment was that the initial contact with the organizations phone rep turned out to be a misrepresentation of actual costs. She clearly told me I was qualified to receive a 10% discount but the discount was denied, even though it was promised to me by a company representative. (I was later told that I could not combine the 10% with the special pricing I was taking advantage of. I understand the policy, but I do not understand denying a commitment made by the firm. I never asked for a discount; it was offered to me by the company rep that took my info and scheduled my appointment.) Not following through on an employees promise (even if an error) is bad policy. How do I know I can trust the guarantee that the technician promised would be in force? But, again, I admit that the service was great.

Thomas Zeal

Hired them to replace a toilet that I had purchased at Home Depot. They arrived and told me the cost would be around $350. This seemed very high to me. Service person told me there was a coupon for $50 that I could apply on the internet. I decided to go ahead and do it because I had taken the day off and I didnt want to try and reschedule with someone else. After the service guy got the toilet off he told me the flange was gone and couldnt be used. Theyd have to cut the pipe and put a new flange on. He said this would cost $1200. Everything was apart and on the floor and I said go ahead and do it. Afterward he said the $1200 was for replacing the flange but that hed reduce the toilet replacement to $200 so $1400 total. Service guy didnt clean up and did not level the toilet. I ended up scraping the caulk out and used shims to level and then recaulked. I figure the flange was maybe $100. That leaves $1300. The first service guy called a second for help so I think the first one worked for 3 hours and the second one worked for 2 hours. That is a total of 5 hours of labor. 5 divided into $1300 means I was paying these guys $260 dollars an hour. I definitely got screwed.