Bill Page Honda

Reviews 3

FE

Felix Moreno

On our first weekend driving the new crv together, and approximately one week after buying the CRV, and half a tank into its use, my wife and I spot a shiny line on the windshield, directly parallel and next to the base of the rear view mirror. Then upon closer examination find the windshield is cracked in a line about 6 inches long. We both look at each other thinking how could this be, we know nothing has hit the glass. I later determined and am positive it came from the first adjustment I made to the mirror from the position she had put it into, to accommodate my viewing. I recall thinking how stiff the mirror was and how hard it was to get it into position. So confident that the dealership would fix our brand new car, one week off the lot, on a Sunday I took it to the dealership and was told by the salesman that I would need to bring it into the service manager on Monday morning and it should be taken care of. Despite knowing what the service department at Bill page was capable of, I agreed and came back Monday morning. I went to the service department and the service manager came out and took a flashlight to the crack and proclaimed it was struck by an object and was not covered by warranty. I told him repeatedly that there was not even a scratch of any kind on that glass not a mark or a dimple or an imperfection. There simply was a line and not even the tiniest of marks. He disagreed and marched me over to the sales manager. The sales manager looked at it and promptly agreed with the service manager. Back and forth we went until I boiled over I left the dealership and got a magnifying glass and looked closely at the line, and once again, even under magnification, saw not a shred of evidence that anything had struck the glass, no mark what so ever. So I took the car back to Bill Page Honda again and asked to speak to the GM, at this point fuming over my treatment to this point. The GM comes out and I explain the problem and ask him to examine the crack as I did with the magnifying glass. He looks at it and says that the only possibility is for him to try to get Honda to cover it, but gives me little hope to think they will, by adding that in his years of business he had never seen Honda cover a cracked wind shield , and making no effort of any kind to contact Honda. It was the disgust in his voice when he then verbally assaulted me that made me realize they were not going to fix our brand new car and we would be stuck paying the $1200 for a new windshield. bill page honda does not honor the warranty and the service department lied to me on multiple occasions about repairs my element needed Imagine paying $31000 for a new crv and the first time you adjust the rear view mirror your windshield cracks and having both the sales manager, the service manager and the general manager tell you your out of luck because we think a rock hit your windshield

AM

Amanda Mihalka

I bought my 2015 Honda Civic LX a year ago and I love it so far. My boyfriend and I decided to make the ten dealers closest to our house compete for business, and Bill Page won. They gave us a written price quote in advance of our sales appointment, and honored it when we decided to buy. My boyfriend and I saw Barbara - she was prompt and friendly while greeting us, and patiently worked with us while we were there - because of my upside-down trade-in and my financial situation, negotiations, etc. we were there for 4-5 hours. We live in Chantilly, so Bill Page is a little inconvenient, but considering they dropped the price $3,000 and worked with me on the loan and trade in, it was worth it. Barbara walked me to the lot and let me pick out the car I wanted before we began talking numbers, so I knew what she was looking to help me get - not once did she try to sway me on price, make, model, color or trim; when I told her what I wanted, she said okay and worked with her manager to make it happen. She let me look at the LX and the EX to decide which I wanted, and discussed prices with me - I ended up going with the LX because of the lower payment. It was nice to meet a dealer who trusted that I knew what I wanted, and did not argue with me on it for her own benefit. In the last year, Ive had two oil changes - oil changes take about an hour (if you make an appointment) and there is a comfortable waiting room with a childrens room, leather arm chairs, a big screen tv, and vending machines; you can also arrange to take the shuttle service, or borrow a loaner overnight, though Ive never had to; the dealership is also close to a McDonalds and an IHOP, so its easy to walk somewhere if youd prefer to wait outside the dealership or grab something to eat elsewhere. The staff members are very polite and they can pull up your records very quickly; when your car is finished with its service, all the paperwork is already filled out and the service is ready to be paid for. Both times, its taken less than five minutes coming in and going over what I need done, and finishing up and paying for the service. Also, I have received discounts on both oil changes, since I purchased my car there; even their base prices are lower than the shops around my area. The sales department is similar to the service department, in that there is a waiting area with vending machines, comfortable seating, and a big screen tv, with a separate kids room. Overall, I really enjoy working with this dealership. Im confident that whenever I decide to trade in my 15 Civic for a newer model, Ill go back to them.

JE

Jessica Meyer

They "dont have any record of the appointment" that you made 4 days ago. They talk to you like you are completely stupid and they couldnt have made the mistake. "Are you sure you called this Bill Page Honda?" Yes I know where I made the appointment with and I have the call log to show it. They were rude across the board to me and other customers dropping off their cars. On the phone they say theyll do the needed work, then on the appointment day they say they cant because its too busy on the weekends...but only AFTER you leave the dealership after drop off do they call you to let you know that so you get to make multiple unnecessary trips. I will never be back here again. Will go farther for service if they dont want to work on cars at Bill Page Honda. They have no sense of urgency to get the job done--they just shrugged everyone off like "meh dont count on having anything completed today." A woman tried to make an appointment for Monday because they were too busy for walk-ins that Saturday; they said just come in, Mondays are wide open. She TRIED to make an appointment and they are purposefully noncommittal so they can screw her around when she does come in. Sounds like the same thing happened to the gentleman in front of me during drop off. The Honda employee taking the keys at the front desk asked him "Do you have an appointment?" The customer said "I think so." The employee was rude and sarcastic--"you think you do, or you do?" Its not the mans fault he was confused--they verbally confirm your appointment time on the phone when you call but they ask for hardly any info and dont give you a confirmation number...they purposefully set it up where they can deny the service appointment later. If they hate fixing cars so much why are they still open as a car service department? Open a fruit stand instead if cars arent your thing--we wont judge! We will just get our service somewhere else and not be insulted by you. Afterwards they say they wont service my car because I cursed at them. Yes, I said F@$& you after all of this transpired. I guess they expected me to say "Thank you so much for stringing me along!" I cursed AFTER they already said they wouldnt be doing any work.

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