Piedmont Tire & Auto

15151 Washington St, Haymarket, VA 20169, USA

Address:	15151 Washington St, Haymarket, VA 20169, USA
Phone:	+1 571-445-3380
Site:	piedmonttireandauto.com
Rating:	4.1
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–5PM Closed

Location

Photos 15

Reviews 4

John Merican

Let me state first and foremost that I have been bringing both my vehicles to Piedmont Tire over the last couple of years and will never do so again. In April 2013 I visited Piedmont Tire to get some work done on my truck just as I had done many times before. I brought it on Saturday and advised the young kid (early 20s) working at the front desk that my check engine light was on and a circuitry system indicator was flashing. I advised the kid that I had previously taken it to Jiffy Lube and they told me that I had a vent valve problem per their computer system and they provided me the error number. Unfortunately I didnt have the error number since I wrote it down on a napkin and lost it. I also informed the kid I needed an inspection. By Monday afternoon they had called to inform me that the problem was in fact a canister vent valve ($189.95) plus ($99.95 per hour in labor) and that I needed an alternator. Total cost over $800 extremely high. They informed me the alternator was $260 and labor was $75. I informed him I would do it myself. Its two bolts and a wire that need to be taken off. The part at Auto Zone was $130 and the labor of course free. When I got home my wife informed me that I had a diagnostic fee of $99.95 for the vent valve issue. She informed me in the past we never paid these fees when the work was done at the shop. We also noticed they didnt bother to complete my inspection that I requested. So I called Piedmont Tire immediately and spoke to the same 20 something kid. I informed him of past instances where the fee were credited back when we got the work done at the shop. He was immediately argumentative, interruptive, and snarky. He informed me to call the shop manager at home at 7pm to speak with him about the fee. I declined informing the kid he wouldnt be able to do anything for me at home and elected to call him during normal business hours. I called the next day and the shop manager wasnt there. By Wednesday afternoon I finally got a hold of him. I told him about the fee and the work that was done. He spoke to me like an infant and as if I was a moron. I informed him that he was no different then the kid who worked at the front desk and that I would be writing this review online. He then went on a rant yelling at me that I better explain things correctly. He continued to yell so hung up on him. 10 minutes later he called me back and attempted to explain himself. I told him he could keep my money as it would be the last dime that business would ever be getting. The young kid at the front desk and the shop manger are undeniably unprofessional and highly disrespectful. I do not understand how these two are still employed at this business. Given this is the third negative review I am confident many are having the same experience and just moving on without providing feedback for the rest of the community.

Sereda Mills

They will rip you off. Worst experience Ive ever had. Me and my family were on a road trip to Boston on 5/12. Our vehicle started to miss and the check engine light came on. We pulled into peidmont and asked if they could look at it. After sitting in the waiting area for over an hour, they finally tell us they took it apart and decided our PCM board was bad. It would take 5 days to get the part and around $1200.00. Obviously we were out if town and couldnt wait 5 days for a part. Our vehicle was still running and after debating if it could make the trip we decided to rent a vehicle from the enterprise in Gainesville. When we left in our vehical it was now worse than it was when we got there and the AC was not blowing. (It was prior) they said they were not near the AC and it had nothing to do with them. We paid 650.00 for a rental and continued our trip. When we got our car to our own mechanic the following Monday. After 1 hour he had our car fixed. It was not a PCM board. It was a melted wire. The harness that holds the wires were broken and this particular wire was hanging down and got too hot and melted. He fixed it and our vehicle is running great. In one hour....one wire. Not a board. The AC wasnt working due to a stripped wire. And our AC was working fine before they took it apart. So thanks to Peidmont, we spent $650.00 on a car rental on an already expensive trip to Boston. When all they had to do was check the wiring to the board rather than saying "oh its the board" and we could have been back on the road. Peidmont charged us a fee of $120. They refuse any refund and deny they are at any fault. He said there is a process to dignose and checking those wires were not in it because they are up in a harness. No, the harness was broken and the wiries were hanging out and caused damage. They should have caught that. And it would have been a simple fix and happy customers. Either these people have no clue what they were doing or were hoping to make a bigger repair. I dont know. But I wouldnt bring any vehicle to them

Jerry Duffer

On June 5th my daughter was driving from Washington, DC to Roanoke, VA. An hour into her trip the car started making a loud noise. Not knowing if it was safe to continue driving she called AAA. The AAA tow truck driver towed the car to Virginia Tire and Auto in Gainesville, VA. She arrived there at approximately 6:30. The service advisor informed her that it would be $109 plus labor to look at the car but because they were busy they may not be able to get to it before their 10:00 closing time. I called the service manager and pleaded with him to assure us that the car would be looked at as we could not risk her being abandoned at an unfamiliar location at 10:00 at night. He refused. Not willing to risk our daughters safety we searched for another repair facility. We called Piedmont Tire and Auto and even though they were closing they agreed to wait for my daughter to arrive. They test drove the car, tightened a cover in the engine compartment and had her on her way in 15 minutes. They provided the service free of charge. Fortunately, my daughter arrived home safely due to Piedmont Tire and Autos prompt response to a young womans emergency.

John Moser

Apr 2014 - Piedmont Tire & Auto, in Gainesville, VA, apparently does not have a skilled technician capable of removing & mounting new tires. My TPMS system was damaged when new tires were installed (Sept 2013) and they will not admit responsibility to the alarm constantly flashing on & off (pressures nominal). Nor have they made any attempt to diagnose/replace whichever sensor they damaged. May, 2014 - followup to above comments: Received call from Piedmont mgt to bring my 10 Honda Accord in and they would "FIX" the problem, whatever it is. Five stars for finding the problem when using the appropriate test equip - one tire sensor failure, 3 ok. Discovered broken press sensor floating loose inside the tire. Tried new generic sensor - No Go (3 other tire sensors indicated failure when processor syncd to new one). Replaced generic sensor with Honda sensor & all 4 tires checked good!! High fives for fixing the problem, lower fives for failing to discover problem on 3 previous visits. Good to have TPMS finally working.