AAA Manassas Car Care Insurance Travel Center

Address:	7865 Sudley Rd, Manassas, VA 20109, USA
Phone:	+1 571-383-3790
Site:	midatlantic.aaa.com
Rating:	4.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM

Location

Photos 20

Reviews 13

Ray Bevacqua

Last week while driving with my wife, my car encountered a very serious mechanical problem in the motor. It was Sunday and we were 80+miles from home. I called AAA for a tow, as I have been a member for several years, but had no idea where to tell them to take it. The person I spoke to recommended the AAA shop in Gambrills MD. I had no idea that AAA had such a facility. When we got there, I noticed that the shop bays were immaculate and very well appointed with equipment and tools and appeared to be very professional. Upon arrival, we were very warmly greeted, offered soft drink or coffee, water etc. Another person began taking important information about the car and the circumstance. Another person immediately went to work to reserve a rental car for us. The team drove me to the airport to pick up the rental. The next day they performed a very though diagnostic assessment, defined the problem told me what the parts and labor cost would be and when the work would be finished. At first I was reluctant as I had no idea of the skill of the technician. I called “my” mechanic whom I trust implicitly and he told me what was wrong and what was needed. His assessment matched exactly what the AAA technician said so I gave AAA permission to go forward. Net result, the car was fixed perfectly, ready two hours before the time quoted and the price was significantly less than I expected. During the day, I received phone calls from the shop keeping me abreast of the work. I was very much impressed with the entire experience and the professionalism and warmth of the the AAA personnel. It was a very positive customer experience in what could have been a disastrous day. I am now absolutely sold on AAA service as a mechanical and routine maintenance provider as well as the best for roadside assistance. I look forward to using the AAA facility in Manassas, VA from now on , because of my positive experience in Gambrils, MD..

bobcrfb

Seemingly nice guys, but they were unable to diagnose the electrical problem with our car when it was towed in. The real problems started when they recommended taking the car to Arties Auto Electric, which ended up being one of the worst car repair experiences we have ever had. Ultimately, I had to get the car towed to a REAL repair shop that had the problem diagnosed and fixed in a day. (The problem with the car? Hint: an experienced auto tech should have been able to find it easily.) Honestly, I would never have had the car towed to the AAA service center in the first place as our ordinary mechanic was right down the road, but these options were never explained to my son when the car broke down.

Robert Mac Nally

Service is great. I live an hour away and Id rather drive here for service then go somewhere local. My only bad experience hear was resolved by the Manager when my truck kept flashing the "check engine" light kept showing up for an exhaust repair. After 3 months and my drop offs we found out that my Chevy didnt like non-OEM parts in it. This issue was fixed at the shops expanse which I was both surprised to hear and pleased to know. This store takes care of its customers and they will help you when it seems like nothing is working right. As I said before, Id rather drive the hour or so it takes to get here rather then go somewhere local.

Greg Hibbard

My brakes froze up coming home from a weekend trip with the family. The folks here were very helpful and even stayed a little late to make sure that my family and I got going again and home safe. Its memorial day so I would say they went above and beyond by staying late! Thanks to everyone especially Rodriguez for putting up with my questions and Ken (the technician) for making sure that everything was done correctly and staying late!!!

Shawn Peabodu

well this place like most try to up sell you on repairs. however giving it 4 stars. they tell you right out what needs to be fixed,then what should be fixed ,giving you all the options up front without a lot is sales pitch, I find them so much better then trying to deal with a dealership!

Julie

Great, friendly, knowledgeable staff. Reasonable prices. They told me they would have no trouble completing the four different repairs the same day I dropped it off and they stuck to the timeline. First time there but made a great impression. Its my new go-to car repair place.

Jason Durham

Fantastic staff all of them, they provide everything we need for success. They are patient, kind and flexible both while we are learning and financially. This is by far the best driving school in the area.

Nicole Ethier Slazinski

So far, Ive had nothing but a positive experience with them. They are friendly and honest, and their prices are reasonable.

Matt Smith

Full service AAA. It even has an auto service center, travel agents, maps, car chargers, etc.

Lemeka Branch

They offer great customer service. The staff is very knowledgeable.

Jim C

Very friendly staff, very good service here.

Bismark Adu

They are very Good in customer service

Portia Mills-Clark

Always great service.