Cabinets To Go

416 Campostella Rd, Norfolk, VA 23523, USA

Address:	416 Campostella Rd, Norfolk, VA 23523, USA
Phone:	+1 757-383-8745
Site:	cabinetstogo.com
Rating:	2.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 53

Reviews 7

Deborah King

BUYER BEWARE!!!! Make sure whatever they tell you is in writing. Even if you read the Terms and Conditions thats attached to your receipt, make sure you have them write down what they say and sign/initial it. My loss was not that great but its the principle and a loss is loss. Prior to purchasing the Jennifer "All Inclusive Vanity" I communicated with the manager who offered to extend the 25% sale they were having in July until August because they didnt have any new ones in the warehouse and expected new stock in August. Fine, I appreciated that. However, in hindsight there were a few red flags that should have caused me to STOP the transaction. Mind you, Im buying a new vanity...1st RED Flag - After I gave the manager my card to pay for the transaction, she stamps my receipt with "Final Sale..." I question her about this and she tells me I can return the vanity and pay a restocking fee per the Terms and Conditions attached to the receipt. I quickly read the terms and saw that it mostly pertained to "special orders" but because I took the store managers word that the vanity was returnable as long as the restocking fee was paid I bought the vanity. Thankfully, the store manager and another employee loaded the box into my SUV. When the vanity was removed from my SUV, 2nd RED Flag - the box had "Returned..." written on it and the box was not taped, rather the flaps were folded in. Since the vanity was not going to be installed right away and because I was under the impression I had 30 days to return, I didnt call the store until I was ready to install. My Master Plumber carefully removed the vanity from the box and 3rd RED Flag finds no hardware. The door handles I was told should have been taped inside the vanity. Now Im really starting to wonder/question whether this vanity had been sold to me as new BUT WAS NOT NEW. As much as I wanted the vanity to be installed the plumber showed me that the vanity would expose too much of the plumbing and would require, if I wanted it that bad, raising the plumbing so that it would be hidden behind the opened back of the vanity for a nicer look. Well it wasnt worth all that. I called the store to affirm if I could return the vanity and reiterated that manager told me I could return the vanity as long as I paid the restocking fee. I spoke to manager and told her about the missing hardware and that the box was not taped and had return written on it. She explained that they dont tape the boxes and that they are shipped that way (that didnt make sense, not so with Wayfair and Amazon), but Im returning so I thought no big deal. On the day of return, I hand her the receipt and she says "you didnt tell me it had this on it" referring to final sale, and "I cant do anything about it". I respond that you didnt ask me what was on the receipt and when I called, you said I could bring it back! I contacted customer service and Ashley did try to help and I appreciate that too. Needless to say, I still have the vanity and wanted to let others know to BEWARE. Be really careful when you buy from here. Before you make the final payment or accept receipt of the merchandise, INSPECT, INSPECT, INSPECT and go with your gut if something doesnt seem/feel right.

Ben Nguyen

When you walk into this place they only have 2 sales people working, and if they are busy you will have to wait. the wait time could be 30min to 1 hour. I ordered cabinets for an island setup for my house. The first time I was there a guy name Adam was really nice and helped me picked out all the cabinets and trimming I needed for a small island in my kitchen. We placed the order and put my deposit down and just waited for a call. 1 month later no call to let me know my cabinets are in and ready to be picked up. So I decided to head over there to check and see if the order was in. I had to stand around and waited for 30min before I could get any help. I told the lady Im here to pick up my cabinets and that I never receive a call from anyone that the order was in. She started off by saying she was sorry that i didnt get a call, but with a rude attitude behind it. She also mention that Adam the sale guy was no longer there. So that made me think about one thing that I was not sure of when placing the order if Adam set me up with the right panel that I needed. So I asked her a question about about my order that I was not sure if Adam the sale guy set me up with was correct. She answered every question I had rudely and didnt even want to take the time to understand what I was asking. From all my years of owning businesses that deal with customers service, I think Im the one that have the right to be upset because I Waiting for a call but never receive one on my order and waited 30min, when I got to the store. This lady sounded very rude know that I was upset with the whole process, WTF!!!!! Please people stay away from this place. They are really quick to take your money but theres no customer service behind this brand.

Ryan Murray

You will REGRET ordering from here. Absolutely horrible product, terrible service, and extremely unresponsive. This is at all levels- employees, manager, regional manager, and the national customer service team. Long list of downfalls in this experience - damaged pieces, the store took pieces from our order without consent, sent us a wrong cabinet, and said they delivered product when they didnt. On top of that they were very rude (again, at all levels) and did absolutely nothing to compensate this. Not worth the savings. DO NOT ORDER FROM HERE.

Will Cobb

DO NOT SHOP HERE!!!! Sent us the wrong cabinets, we had missing cabinets that they never shipped with the original order, broken pieces came in the order & they forget to ship the replacements (we called a month later and found that out), and they even gave parts out of my package that were in the Norfolk warehouse when I was out of town. Impossible to work with the staff. Never get returned calls. 100% dissatisfied customer. I wouldnt recommend them to anyone. Read the reviews online. They speak for themselves.

Andre Welch

I would not recommend this place. My wife and I ordered our kitchen from them and used their contractor Tim for the install. Tim was unresponsive when we tried to reach him and when we had a problem with the work being done he never came to look into the problem. He never came to see the finished product or see if we was happy with the work done. Stay far away from this location in Norfolk.

Kathy Clarke

We got our cabinets 5 years ago and we love them. The price was great and I have no complaints about the service. We had a hinge break recently and they gave us a new one the same day free of charge.

Ed Graybill

Good customer service and found the cabinets to be great quality at an affordable price. Havent taken delivery but hopefully that will be just as good of an experience.