Jones Automotive Center

Reviews 3

NE

Neil Middlesworth

They really don’t care about your time. My experience at Jones Auto is the same as the other reviewer. I found they do not accommodate customers and employ a business model of customer inconvenience. I left feeling like they could care less how much of a headache coming back is, so today experience merits a bad review. Five minutes of there time was all it would have taken to make me a happy customer. When the words "Do we have authorization to do repairs if we find failed inspection items?" was asked at drop off, my hair on my neck stood up. I said NO and left my truck/trailer overnight for a state inspection. I should have listened to my gut. Next day the truck pass, the trailer failed for a cracked signal lens. Simple enough fix, came to get my truck armed with a replacement lens, removed two screws and in less than a minute it was fixed. I went in to pay and asked if the inspector could come take a look and I could go on my way with a pass. Nope...."You will have to come back and leave it overnight again” responded someone in a back office out of site, “we’re too busy." Most shops you hear impact wrenches, engines being tested, cars rolling in and out, mechanics talking, but this place is whisper quiet, like a ghost town. I have attempted several times to walk in over the years and get an inspection with no luck and never saw another customer. I cant speak for the car work they do, but I can say for sure "I" would never get my car inspected here again, or towed here or willingly go back. I would recommend going to MACs down the road, they know how to treat customers correctly. Only reason I didn’t go to Mac’s was the parking lot is hard to park a trailer in.

BO

Bob T

Dont be in a rush. It took 2 weeks of calling back & forth to get my truck inspected. I offered to drop it off all day, and they still were not going to be able to get to it unless it was left over night. Had scheduled for one morning & when I showed up to drop it off, was told that they had no record of it & wasnt sure they would be able to get to it that day. Then, after leaving it @ 7:40 AM, didnt receive any call or contact, despite leaving 3 different contact numbers. I finally called them @ 4 PM to be told, "Oh, yes we did get to inspect it. But it failed, so we had to put a rejection sticker on it." No estimate on repairs, no contact, no service.

RO

Roxanne Nelsen

Thorough and reliable

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