Freedom Car Wash Independence Blvd.

1400 S Independence Blvd, Virginia Beach, VA 23462, USA

Address:	1400 S Independence Blvd, Virginia Beach, VA 23462, USA
Phone:	+1 757-233-7610
Site:	freedom-wash.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 9

Andie D

I really like everything about this car wash. Its attended all day, but open 24/7, and well-lit in the evenings, which is great if youre stopping in after dark, when most car washes close. They have a membership card called a Freedom Card that you can load with money or buy one of the various packages they offer, and they often give rewards for use, like extra funds added when you load it up the first time. They randomly offer special discounts, too, and I like having it because I often end up there at night, and I dont need to bring any cash. If you dont have a Freedom Card or want one, though, you can also use cash, credit, or debit. When you pull in from the Wawa side, youre right next to the long row of vacuums. Each one is mounted next to a trash can, on a concrete wall that allows only one vehicle, so you have your own little station, in a sense. This leaves plenty of space to park and clean out your car without waiting for a vacuum or worry about anyone crowding you. The machines also have carpet shampoos and optional fragrance sprayers, with several scent options. In the center is the attendants building with vending machines offering soaps, towels, air fresheners, and various other supplies like Tire Shine and Rain-x. Thats also where you get change and/or order a Freedom Card. There are individual do it yourself wash areas as well, and each includes a typical sprayer as well as a tire scrubber brush. The sprayer offers several choices, such as a bug-blasting high pressure spray, and a final wax rinse. They also have a drive through/automatic option if youre in a hurry or dont want to wash it yourself, and at certain times, they have attendants available that will detail your vehicle for a fee. (Not sure when; it may only be available at specific times.) Overall, this car wash is the best Ive used, and its the only one I go to now. Readily available supplies, easy access, bright lights, and highly visible location make it a comfortable, safer option, day or night.

Erin R

I recently purchased the unlimited monthly membership. We are having construction in our neighborhood so my car is covered with dust ALL THE TIME. I figured since I always wash my car here why not just purchase a membership. Right? First, the guy who came to my window rushed me through and I didnt get the add on i wanted. When I did get to add them I guess he didnt mention it to the person who processed my membership because I didnt get my add on. However, I did not get charged the additional fee so whatever but I wish he would have slowed down so I could get what I wanted! Then after a full week of going (about five times) EVERY SINGLE TIME THE MACHINE BREAKS DOWN! My frustration is through the roof!! I went there today and the machine soaped me up but never rinsed! Then I went through again and it barely rinsed and then shut off again so there is soap all over the car and spots. To top it off when I rolled my window down to restart the wash the soap got on my (brand new HAVENT EVEN BEEN WEARING IT THREE HOURS YET) sweater and stained the crap out of it with the pink soap! So there goes 30$ for the sweater....:-/ it would be nice if just once in a while I could buzz through without it shutting down. I bought the membership for the convenience. Ive always washed my vehicles here (about eight years or more) and this is just disappointing. Update 11/1 the stain came out of the sweater. Also went through the auto wash and it actually worked from start to finish. The water spots were still bad but at least i didnt have to go through twice! Update 11/8 I was contacted by the manager who rectified the situation fully. The way the company reached out and handled the situation shows they truly care about the customer. I will continue to do business here for as long as Im in Hampton roads. I feel like if I ever have issues in the future itll be handled promptly and professionally. Thank you!

Sewell Baskett

Everything but the foam and tire brush worked. NO ATTENDANT AROUND! I had to call on my cell phone go get an actual attendant. "Shaquila", told me she was going to get an attendant, then hung up without explaining anything. By the time an attendant came out, the soap had dried up on my car. She gave me enough time to just rinse and not even re-scrub the dried soap! Needless to say, as soon as my car dried up the dried soap showed. Ive been going here for years without any issues. 2 days prior, I used the same car wash and there was barely any soap coming out of the foam brush. Im certainly an idiot going twice in one week. I will no longer use this car wash and highly caution everyone that does.

Stan Fridman

If i could give minus 10 stars i would: The good: Absolutely Nothing except for good friendly kids working there The bad: 1. The car wash scratched my car 2. The car is not being dried after the wash, basically after the wash its all wet, and there is no one to had dry it. 3. I had to run it twice through the wash to get the dirt off the vehicle. 4. The rim cleaning and tire shine is waste of money, the rims are not cleaned properly and the tire shine, what tire shine. Paid $25 for all american wash, and all I got is a hose wash and $25 less in my pocket!! Now I am done!

John S

Used the automatic wash last week and there must have been some grit on the brushes because my 2016 Altima now has very fine to medium fine scratches on the doors that I KNOW were not there prior to running through this carwash. Hopefully, its just a matter of clay-barring the wax coat on and doing some minor polishing. Nonetheless, Ive learned my lesson. Ill stick with hand-washing with CLEAN brushes/buffs. So frustrating!

Brian Kerr

Paid $39.95 for a unlimited car wash package. Worked for first day only. Was charged another $21.00 the next day for no reason and they will not refund me my money. No answer after leaving 3 messages on their voice mail. No one is there to help me after i get off work. NEVER USE THIS CAR WASH!!!!! I hope they get shut down or fail and go bankrupt!!!

Miles Zugelder

Everything was going great and looked like it was doing a very good job cleaning my truck after mudding however once I left and it mostly dried I could see a surface of the dirt still on the car even after I washed soaped and washed again. The prices were not too bad but I will probably not be coming back unless I absolutely need to.

Bathory Synystra

After losing some tokens at the Rosemont location, I called customer service and spoke to Darlene. Pete, the service manager, graciously upgraded me to a better wash at their Independence location for nothing! I couldnt ask for better customer service, and I will use Freedom Wash again! Thank you, Pete and Darlene!

John Cutrone

As far as car washes just by the customer service Freedom beats others hands down. Then add the actual car wash facility....score one for the good guys. I will continue to take my cars here knowing if I have a problem they will make it right. Good job knowing how important your customers are!!!!!