Service King Collision Repair of Burien

Address:	225 S 140th St, Burien, WA 98168, USA
Phone:	+1 206-838-3648
Site:	serviceking.com
Rating:	2.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 17

Reviews 20

BRANDON HYLTON

I recently had my car in here to repair damages done from an unfortunate encounter with a raccoon. Based solely on the finished product I would have given 5 stars. It looks perfect. Customer service was great too and the on site insurance rep that I dealt with was awesome... BUT... when they tell you "not to leave any personal items in the car" you better not even leave a dime. When I arrived to drop off, I noticed the roughly $10 in quarters I had accumulated in the cup holder. Instead of loading my pockets with the change, I moved it all to a less conspicuous location and covered it with some papers and business cards hoping it wouldnt be seen. Of course when I picked up my car, all that was left were a few pennies and nickels. Yes its partially my fault for not following their advice and leaving it in the car but it was obvious that someone was rummaging in order to find it. When they tell you not to leave anything, maybe they should follow it up with, "because one of our workers WILL steal it". I really dont care about the $ and maybe its naive of me to think someone has no business rummaging and taking all my change but I guess I expected the same professionalism from the workers as I do from the front desk. To me its a reflection of the business and honestly it left me a little disenchanted with this place in that regard.

Bruce Nguyen

I regret going here to repair my wifes 2014 Prius. The bid was very high considering the job, but i didnt care because insurance was gonna cover it. All they did was replaced the front left fender, adjust alignment, no body work and charged $2,280. I could have done this job myself for $500. But this is not the main reason for thus review. When the job was done they owed me a wheel cover because it was on special order. Well its been almost 2 months and not a single phone call on the status of the wheel cover. I called in 3 times, stopped by twice and each time no one knew what was going on and was told someone will call me. Still to this day I have not received a phone call. Dont go here, these people are more interested in working with insurance companies not their customers. Liberty Mutual will be notified about this claim, so will the Office of the Attorney General.

thomas peterson

Several things went wrong with my experience at this shop. First the repair was not done right the first time. They were more than happy to fix their mistakes but then they straight lied to the insurance company about date of completed repairs which cost me over $500 of lost use of vehicle that insurance wont reimburse due to service king telling them the repair was finished the week before I got my vehicle back. I have no recourse for this because service king refused to give me a receipt with date of completion on it. I highly recommend you save yourself the headaches I went through in dealing with them.

Michael

I learned to NEVER use Geico Express service here (or anywhere else)! It cost me money because the Geico employees - NOT the body shop repair professionals - decide what "needs fixing." This cost me several hundred dollars in additional repair. My advice: go to an independent body shop where they will fix what needs to be fixed to get your car back to the way it was before the accident, and not what the insurance company acquiesces to repair.

Anonymous User

Some of the worst work Ive ever seen, didnt get the color right on my repair, used cheap after market parts, said they replaced parts to later find out they used a bunch of bondo, The reps lied to me about what they did, ended up taking it to another repair shop and cost me a ton of money to fix the stuff they messed up, STAY CLEAR OF THESE CROOKS

[email protected] [email protected]

IF I COULD GIVE A MINUS 1 THAT WOULD BE BETTER. SPOKE WITH A GIRL NAME SHELBY WHO WAS ONE OF THE MOST RUDEST EVER. GEE IF YOU DONT LIKE YOUR JOB LEAVE IT. DONT TAKE IT OUT ON THE CUSTOMER. TAKING MY BUSINESS TO GERBER THANK YOU. DO NOT GO TO THIS PLACE. NO FRIENDLY FACES, NO SMILES AND EVERYONE SEEMS TICKED OFF. DRIVE RIGHT BY DONT STOP TRUST ME.

Brandon Burmeister

This official Toyota shop helped me remedy a poor repair from a Denver-based shop, mostly out of empathy Im sure (they could have said "were not touching that"). They were professional, courteous, and my rear-ended Prius looks great again. This IS the low-risk repair shop. I hope I dont have to, but if in need of another repair, Ill be taking it here.

Ahmad Karim

They damaged my car while they had in the shop, bad and rude people working here, they lie and keep lying every time. Their customer service is zero and they charge thousands for small job. Make sure to record your conversation when ever you go there and talk to them case later on they will say they never said that.

Superior Lock Services

Wonderful experience. Had my truck towed there after a head on collision and got it back in better condition than when I bought 5 years previous. Diana was very knowledgeable and kept me informed every chance she had. I would definitely recommend them to any of my family and friends.

M Nohcho

Worst customer service imaginable. Rep lied about notification times, no consistent story. As a result of their lies, im on hook for a bunch of money for rental. Guy i worked with ,John, lied, cant even get a hold of him anymore, front desk says that he is constantly out and about

Feras Al Shammari

Worse comstmore service .I had my car with them since January 17 , and always when I call they gave wrong information about my car .. I feel so upset , because they are not doing their job right .my car have 3 months and not done yet .

Corey Sudduth

I had an OK experience here a year ago, not a great price but fine. Today I went in and waited 45 minutes past my appointment for a guy to just take pictures and give me no quote... They did give me a band-aid so that was nice.

Ryan Suchan

This is one of the worst businesses that Ive ever dealt with. Do not take your vehicle here unless you want to work with dishonest people that cant keep their word.

THANG Man

Got my repair schedule two week in advance. I showed up to find that the part for my car was never ordered. What the F

brian williams

Customer service needs a few dents pulled out and their bondo sanded down!

Nick Butler

Quick service. In and out for a repair estimate in less then 30 min.

Cristina Parker

Fantastic Service Department!!!!

Bryan Keith

Vending machine took my money

Bing Last

Been almost two months