Cabinets To Go

24619 Pacific Hwy S, Kent, WA 98032, USA

Address:	24619 Pacific Hwy S, Kent, WA 98032, USA
Phone:	+1 253-656-4107
Site:	cabinetstogo.com
Rating:	2.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 73

Reviews 10

Elle F

Horrible experience. I should have followed my gut in the beginning when the order process was ridiculous but I thought they had a color that no one else had. FYI their "Platinum Gray" is just every other RTA stores "Shaker Grey". When I was ready to order, it took days. They kept saying they would call me back to take my order and I kept having to follow up with them. They gave excuse after excuse but nothing substantial. I should have ended it there and went with someone who knew how to treat their business and customers. When my order came about a month and a half later, it was missing pieces. Every time I called to confirm that my order was in, no one seemed to know. They kept telling me it was on that days truck but it never came. After multiple calls they said it would be the next week (2 weeks after the first part of the order arrived). I was told I would get a call when they arrived. I called them about a design question a couple weeks later and they say "oh yeah, your other cabinets are in". After multiple times of calling and speaking with the manager to CONFIRM all of the remaining items were in, I drive all the way down there with my child. It is over an hour one way trip for me. This is where the worst part happens. The manager and a warehouse employee decide that it is okay to get in a screaming and cussing match in front of me and my child where things are slammed and thrown. I was terrified and rushed my child to the car. I was told they did not have my order even though the manager had lied and told me she saws it with her own eyes the day before. At that point I did not care, I wanted out of that place as fast as I could go. Once I got all the way home, I received an email, that said they actually did have my order but just couldnt find it when I was there. The manager called me and talked about how she had gotten the warehouse employee to cower to her and she was sending him to my home to deliver. I was told they would fedex my touch up paint that I ordered. I never received it or a tracking number that was promised. The warehouse employee was remorseful about the fight and apologized. I am not upset at him. He was not the culprit in the fight that happened. I am in leadership and would NEVER talk to or about another employee the way this manager did- it was disgraceful. I did not spend thousands on cabinets to be put in a situation like that or my son to witness it. Now as for the quality, it was sub par. The cabinets had a few scratches and chips. Many of the boards were warped or not measured right so they did not fit in the cam lock system without altering. Some were missing pieces including an actual cam lock. Overall, I would NOT recommend them solely based on my customer service experience.

mark pellegrini

We ordered cabinets from Cabinets To Go. We were told our cabinets would be in the Kent store in two weeks, two months later no cabinets!!!!! I would not recommend this company to anyone. We made several phone calls everyday all the way up to the general manager and could not get any answers. Not one person in their manager team could give us any answers. No one knew when the order would be shipped or when we would receive. We finally after two months cancelled our order. I urge you to not use this company, there customer service is terrible. Please be aware once they got our money we were no longer a priority.

Clay Peil

I was told the cabinets would be two weeks out that I ordered for a customer. After more than a month they shipped part of the order and was told you have most everything to install them and the doors and drawers will be in next week. Shipping them to Alaska to a customer and having to pay freight for a second shipment is making these more expensive than custom cabinets. It will be two months next week and they still cant tell me where the hell the doors and drawers are.

David Faster

Terrible customer service. We ordered kitchen cabinets, when we got it one door was with factory damage and two doors had broken corners. I was trying to exchange it but didnt receive help from customer service. This a fourth month when Im trying to get this doors . Every time they send me an email that they were created new claim , but I still didnt get the doors. Looks like I need to order new doors and pay my own money for it.

Michael Hoel

We ordered cabinets and were told three to four weeks and they were in and we got them the next weekend. Other then one thing with a corner design issue the rest was great and can t beat the price. The cabinets were nice and easy to put together we like them. After having a flood and having no kitchen for six months we are happy to be getting our kitchen back. Great job Michael.

Seattle Shane

Fantastic experience, great quality and value. Cabinets are solid wood with plywood boxes, no particle board anywhere. Drawers are solid wood with dovetails. Quiet close everything if you want. 3D rendering for your kitchen layout. Home depot quoted me $16k for equivalent quality cabinets and i only paid $6k at cabinetstogo. Very pleased.

Nancy Dewson

Doesnt get much better than this. The terrific people over at Cabinets helped me get the best possible set up for my kitchen and more importantly for my wallet. Tremendous people with great manners were truly a pleasure to be around. Next time any of my friends need some new cabinet work, Ill be sure theyre heading here.

Fantomas Forever

Took little over a year to get all the parts, but they took the money right away. They ship from china via boat, and every shipment was either missing something or had bunch of extras we didnt need or already had. Promised time frame to get everything was few weeks, so be aware.

Tim R

We are absolutely impressed with the customer service from Mayanne at the Kent Washington location. We live in Alaska and had our cabinets within a month. Impressive!!!!

Jama Jama

Its customer service