Firestone Complete Auto Care

Address:	202 S 1st St, Yakima, WA 98901, USA
Phone:	+1 509-834-7126
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 21

Reviews 22

Ernie King

I am the owner of a used car lot as well as a small fleet of rental vehicles and have done business with Firestone for at least 15 years. My wifes vehicle was due an oil change, so I took it to Firestone. It requires Mobil1 synthetic and they do not sell this product so I provided the oil. To make a long story shorter, one of the LOF employees stripped the threads on the oil pan plug, and I was told that they could not repair it. The bill from the local Mercedes dealer was 558.37 as the oil pan is aluminum and needed to be replaced along with 8.5 qts of oil. The manager reluctantly agreed to pay for their mistake and told me to take my vehicles elsewhere. Needless to say, I will not do business there nor will I refer anyone after having had this experience.

Stephanie Salem

I am a Firestone customer FOR LIFE because of the customer service experience today. My husband and I are driving across the country, and had a tire blowout on the highway. And not only were we back on the road within 2 1/2 hours, but I received four brand-new tires and had my car realigned at no cost. I am truly blown away by the kindness and service we received today. I am very grateful to Tino Carrazco, the store manager, who helped facilitate everything. Sergio Cornejo and Alexis Cervantez both acted above and beyond to help get us back on the road. Thank you, thank you, thank you!

Alexis Cervantes

Amazing service every time I take my car in for anything I need. Always fast and convenient. Some of the best things about Firestone is that they do not only work on tires but can also do oil changes, tune-ups, alignments, but first always offer a FREE alignment check & FREE brake inspections. Also love that they price match any competitor with a printed quote for tires & schedule appointments unlike other places in town... who doesnt love that?! Highly recommend them for any vehicle needs and services.

JIM Lykken

I HAVE PURCHASED A SET OF TIRES FOR MY CAR AND BROUGHT MY DAUGHTERS TRUCK IN FOR TIRES AND SOME FRONT END WORK !!! I HAVE NEVER BEEN TREATED AND RESPECTED SO WELL BY THE PEOPLE BEHIND THE COUNTER !!! I WOULD HIGHLY RECOMMEND THIS STORE TO ANYONE NEEDING ANY AUTOMOTIVE WORK !!! THE MECHANICS ARE TOP RATE ALSO !!! I WANT TO THINK THEM ALL FOR MAKING MY EXPERIENCE AN EXCELLENT ON !!!!! WILL GO BACK FOR FURTHER SERVICE !!!! THANK YOU JIM LYKKEN

Arturo Suarez

Great customer service! Friendly service and support. They replaced my fan belt for free and had my water pump replaced as well. Reasonable price too! Highly recommended them. I thought I need my whole cooling system changed but they saved me a lot of money by just replacing the inside part of the ware pump and not the whole unit, they are really honest employees. Good job Firestone employees!

Blake Kitt

Expensive, but seems to be mostly good work. The reason they lose a star is I got an alignment and when asking why one wheel couldnt be aligned correctly the response was "something must be bent" then I had to insist he talk to a tech for an idea of what part. For the price, Id expect them to tell me what part specifically was bent as part of the write up with a quote on how much to fix it...

Kristy D

Customer service was excellent. Our family was traveling from Seattle to Texas and had a blowout about an hour north of this location. So thankful their employees took our Suburban in with less than 2hrs to closing. They went above and beyond. Replaced our road hazard warranty blown tire, rotated our Firestone tires and even changed our oil before closing. Thanks gentlemen!

Helvin Rivas

The staff up front is really helpful and very respectful. The techs are ASE certified which makes me good about them working on my car. Conner who works up front treated me extremely well and Nestor, the tech that put tires and did an alignment on my car, was fast and did a great job. Car drives straight as an arrow. Highly recommend them for all your car needs.

Zach Young

They told me I needed new break pads and an alignment. I went to change out the break pads and saw they still had AT LEAST 6 months of life left in them and no alignment needed. They wanted to charge me $289 to fix things that didnt need fixing. Please dont trust this business, they are obviously trying to rip people off.

Free Washington

Had to make multiple trips for them to fix the alignment, car still pulls left. They said they straightened the steering wheel it was straight be for now it to the right to about the 1 Oclock position. Going to Les Schwabs!!!!!

Bill Cuellar

Came in straight off the street, and was able to get an aliment on my F 350. Was in and out in about 45 minutes. Nothing major just some adjustments, that is why it was so quick. Will be doing more business with Firestone.

In Kim

i spent $1200 for new tire here, i really had bad experience with these guys..i will never going back to firestone.. you guys got some seriouse issue..do not rob customer like that..

Kamilee Zier

Rude, horribly rude. Also they would not honor the warranty on the tire. Les schwab is a million times better , with far far better customer service. Ill never ever go here again

Taylor Vanderwood

I got some dodge neon tires hear there real nice good quality I got a hole in one and they repaired it for free

Kayla Ellis

Great service, great price, and great work! Would definitely come back.

Steve Eatom

Great customer service....so helpful.

Cortney Brown

They do NOT know what they are doing

Ricardo Torres

Fast, inexpensive, and friendly

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