BMS Heating Cooling & Refrigeration
| Address: | 5368 WV-34, Winfield, WV 25213, USA |
| Phone: | +1 304-437-2023 |
| Site: | bms1hvac.com |
| Rating: | 4.6 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 9
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Eric Saidi
BEWARE - OVERCHARGES AND UNAUTHORIZED WORK BMS was sent to diagnose a failed AC unit shortly after they replaced the fan motor. I was shocked to find that a few hours later, I had a bill for over $190 in my email. I called Brian to find out what was going on (keep in mind, I had no contact at this point and didnt even know he had been on-site). He proceeded to tell me that it was the capacitor and that he already fixed it. There are two major issues here: 1 - A capacitor replacement is a 15 minute job to diagnose and replace (Ive seen it done multiple times). He charged me a full service call plus an additional 45 minute labor charge on top of it. I called 3 or 4 other HVAC companies - none of them were higher than $120 for the same work; here hes overcharged me by about $70. 2 - I did NOT authorize the repair. I only asked him to check the unit to see what the problem was, and he never called to tell me what was going on or how much it would cost to fix it. HOW IT WAS RESOLVED I called Brian; not once did he apologize for not getting prior authorization. He tried to claim that I told him to just fix it; I assure you, I did not. Thats not the way anyone works - you get an estimate, then you choose to proceed or not. He felt fully justified in his actions. I followed up with an email stating that I would agree to pay the service fee and reimburse him for the part, but that I would not pay the labor charge. He emailed me back to concede and agreed that the labor was unauthorized and he adjusted the bill. This put his price of $129 + tax more in line with the going rate for a capacitor replacement in the area, so I paid the bill. I thought maybe this experience opened his eyes not to treat customers that way, but then I got a text message from him bashing me; he said that I was greedy. Clearly he did not learn from this and is mad that I was one of the customers who stood up to him. You make your own decision about BMS. Anyone reading this whos done with them in the past should review your invoices and make sure youve paid for exactly what was done and nothing more. If you suspect overcharges, take it up with him or the Attorney General. As for me, Im done with BMS. Ill go elsewhere.
AM
amy brunty
BMS fixed diagnosed my issue with my heating unit, ordered the parts, and installed efficiently and the cost was reasonable. The technician was professional and even checked on the warranty coverage. I had another HVAC company out twice over prior to calling BMS because my electric bill almost tripled and in two visits with two different technicians they still did not locate the issue. If there are any future issues I will call BMS. I was very satisfied with the cost, efficiency, and professionalism.
JO
Johnny Sargent
BMS installed my air conditioning unit in a day. They also installed a pump in my basement to eliminate a water problem Id had for years. BMS workmanship is very courteous and professional. They will continue to be my go to company for all my HVAC services. I strongly recommend BMS!
ME
Melodie Mclane
I highly recommend BMS Heating and Cooling. I work for a busy Orthopedist office in Teays Valley we had unit go out called BMS they came quickly and were very reasonable. Since then we have used them for various projects business and personal and have been very pleased...
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Scarlet Revolt
BMS are friendly and professional folks to deal with. They put our Heat pump system in and anytime we needed help or had questions they were right there. Fair pricing and skilled technicians. The go to service in Teays Valley!
AR
Ariel Taylor
Great service, I called on Monday and they were here the next morning! The service was professional and they did not try to oversell me. The technician was on time and I highly recommend this company.
AS
Ashleigh Dillow
I highly recommend this company! Our refrigerator stopped working a few weeks ago and Brian was able to come look at it the very next day. This company is very professional and easy to work with.
MA
Marty Creed
BMS Heating Cooling & Refrigeration is a great company to work with. Brian is very professional and the service is always done quickly and at a reasonable price. I highly recommend BMS .
JE
Jeannie Wray
BMS is who I call when I need repairs to my air conditioning unit. Service was very prompt and rates very reasonable. No pressure for a new unit , customer satisfaction a key point.