REMACHINES

30 W Mifflin St #404, Madison, WI 53703, USA

Address:	30 W Mifflin St #404, Madison, WI 53703, USA
Phone:	+1 608-205-8668
Site:	remachines.com
Rating:	4.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed

Location

Photos 9

Reviews 6

kerflop

Pro: fast, inexpensive, good repair Con: business etiquette, store appearance, charge for credit card payment We went to the Fordam location. Just picked up my computer today and everything seems in order. They were able to replace the hard drive, reinstall the operating system and save almost all of our files. Very happy with the work! However, I wish they would have mentioned the +2% charge for use of credit/debit cards before we came in, ended up paying $15 in charges because I didnt have cash. The store front needs better signage which would benefit customers looking for the place as well as attracting new customers. The inside needs a major cleanup there are electronics thrown everywhere and the place is diiiirty. It made me second guess bringing my stuff there. The guys all seem to know their proffession but are on different pages when conducting business. The guy who took our stuff when we first got there didnt catalogue all our items which could have ended badly for all of us. Also when I called back to see what the quote was the person on the other end of the phone seemed confused, the conversation was exactly this, "Hey, I got a call about my computer a few minutes ago." "Ok." (Long pause) "... Caaaaan I talk to someone about it?". There appears to be very little system in place and it makes them look unorganized and less than what they are actually capable. If the owner/manage set in place some more professional business practices this place would be golden.

Steve Vig

My first interaction with Remachines was for business. We have two desktop computers used as cash registers, both from Remachines. When one encountered a problem, I called the Remachines office, walked the computer over to them, and they fixed it on the spot - no charge. For comparison, I have a friend who had the exact same problem with a new computer from Best Buy, and it took WEEKS to get her machine fixed. For business, I simply could not have waited, and would have had to purchase a replacement in the mean time. Computer hardware always has a chance of failing (new or used) but when you get it from someone who stands by their work thats far less of a worry. Since then Ive bought three devices from Remachines (a laptop and to tablets) and had friends buy others. Each one came at the price you would expect to pay if you got a good deal on Craigslist, but was top quality, with no crapware or any of the problems you risk with buying hardware online. I called Remachines once for network support, and was completely satisfied with the experience. Im pretty handy with computers myself (I build my own PCs and networks, and Ive worked various kinds of tech support for years.) so I was pretty frustrated by the time I called for help. Nate came by the next day, showed me what I had missed, and had everything running smoothly in about 15 minutes. I really appreciate getting tech support from someone who knows MORE than I do rather than less!

Dehan Glanz

These guys are great! My Macbook Pro laptop died in late November this year while I was in Italy. I emailed a bunch of Madison computer repair places about my problem, as I was due back in the States in a few days. ReMachines was the only place to email me back. They gave me some advice via email and then helped me setup an appointment on the busy day before Thanksgiving. They looked the machine over, took it apart, and (correctly, it turns out) diagnosed the problem as a fried graphics card. I was in a crazy hurry to fix the machine (work deadline) and the holiday threw a major wrench into the situation. They researched some solutions for me and explained the options. While they were willing to rush order the part and try to fit the repair into their schedule, they advised me to go to directly to Apple because the unique configuration of my laptop required a special GPU that the manufacturer would have on hand. Even though it meant giving up business they helped me get my computer back on Saturday. They refused to take any money for the hour(s) they spent with my machine. Next computer issue I have Ill definitely be coming here. They are super friendly people to boot!! I found the downtown location very convenient. Two big thumbs up for this place!!

Anonymous User

Phenomenal! I cant speak highly enough about Nate and Remachines. After bringing in an older desktop that needed to be cleaned and upgraded, Nate listened while I explained what I wanted to use my computer for. He walked me through my options - upgrade, replace, trade-in, etc - to get the most out of my machine. I decided to trade in my machine (a work-horse of a Dell that Nate is going to rehab) for an upgraded model that I use for work and entertainment. He made sure that my new computer had an upgraded operating system for non-entertainment use (working from home), extra memory for statistical programs and data sets that I use for work, and the graphics and audio cards I needed to build it into my entertainment center. This like-new machine was also a great deal price-wise. The massive upgrade in system power and speed was easily worth what I paid, and Nate provided an extended waranty because the machine was a custom Remachines rebuild. All in all, I have never had better technical service anywhere else. (And oh yeah, I brought my computer in Friday evening, and Nate moved all my personal files and work programs into my new machine AND had everything ready to go Monday morning.)

Simon Cecil

Two years ago when I first came to Madison my laptop died. Nate and the folks at Re-machines got me set-up with a used laptop, pulled all my data off my old machine to put on the new machine and then erased the old hard drive, all for under $300. However, to my mind the best thing about ReMachines is the easy going, reasonable priced tech support they offer. When I modified the Operating System on the laptop and it wouldnt function they walked me through the re-install. When the laptops power source died they were there with a back-up that had me up and running in less than a day. When the machines DC power adapter failed after three years of use (not bad for a used laptop), I went ahead and repaired it, something that I likely wouldnt have been confident enough to attempt if I wasnt sure that ReMachines would be able to recover my data and replace it without breaking the bank if I couldnt pull it off. The capable technical support that ReMachines offers for such a reasonable price is worth worth way more than the value of my computer.

J. Smith

My Macbook Pro died in a big way while I was traveling through the area. After spending a few days taking it to the Mac store (who wouldnt fix my antique), looking at expensive new computers, and scammy refurbished computer retailers online, I found remachines. All of the reviews were so great, I figured it was worth calling. In just a few hours (from initial phone call to walking out the door of 30 Mifflin), I had a new-to-me computer at a shockingly reasonable price with all of my data restored and even an upgrade in memory. It was going to cost almost as much at some of the other places I called just to get my old hard drive taken out to use as an external--not to mention the cost of a new machine that I would need in order to use said external drive. Additionally, Nate is patient, not condescending, and clearly knowledgeable. I did not know fixing such a huge problem (while on the road no less) could be made into such a minor event.