Armor Technologies - Certified Phone, PC Computer Repair

143 E Lincoln Hwy, DeKalb, IL 60115, USA

Address:	143 E Lincoln Hwy, DeKalb, IL 60115, USA
Phone:	+1 815-754-0505
Site:	armortechs.com
Rating:	3.9
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 8

Reviews 10

William White

Called for service on a computer problem. They came out quickly and said there was a critical failure and best option was a new computer. I authorized them to order it. They said it had to be prepaid. I paid them $756 and was told I would have the new computer in 3-5 days. So far it has been 10 and no computer. Not even the parts to build it. Everyday when called, there is some shipping excuse. I asked for a refund and was told they dont give refunds. I asked to talk to the owner. I got voice mail and no return calls. I went in the store today, very upset and the guy behind the counter laughed at me. Made me very angry. Clearly they dont care if I ever get a computer, they wont give a refund, and the owner will still not return a call. What ethical business does not give a refund, especially when they cant produce a product in the time they said? The y really dont deserve any stars. If I ever do get it, Im afraid to use it. The attitude they have worries me that they would give it to me intentionally being corrupt.

Ryan Fisher

I was incredibly pleased with the service I received from Armor Technologies. I recently sent in a computer because I tried to do a fresh OS install by myself....mistakes were made, and I needed Professional assistance. Not only did the technician save my computer, and not need to do a reformat (which I dreaded), he installed all the new parts that I asked for and helped me upgrade to a new case. When I came in to pay for my service, I was incredibly surprised at the low cost. I was expecting to pay well over $300, with repairs, and upgraded parts, I only paid about $200. Incredibly cheap for the quality of service that I received. There are not many options in DeKalb for computer repair, but I must say, Armor Technologies is definitely the best and lowest cost option available within the city. P.S. all of the front counter employees were very friendly and helpful, I definitely enjoyed my experience here and will come back. Ryan

Sergio Camano-Valencia

This place sucks. I took a laptop bc it was not powering on properly. They told me it was the screen and I paid to have it replaced . When I got it back it was missing screws. The screen didnt work and i was told the Fan needed to be replaced. After taking it back they swore the screen turned on for them but it never did for me. Now they say its the motherboard. Either way my laptop is missing screws they lied when they said the screen turned on and now I dont even know if I had to replace the fan or screen as they still dont work. Forget this place and take it to real IT guys who know what they are doing. Or find a YouTube video on the issues you are having as the guys tried telling me I wasnt missing some screws, and acted like this was normal at their business, which I do believe; as they justified the situation by saying that laptops dont need ALL the screws......

papa boaheng

Theyre not the worse place in Dekalb. Definitely not the best though. I took my phone there to get it repaired, (the back light of my phone went out) in the process of doing this, it took a week to get my phone because no one called to inform me that my phone was already fixed although I was told someone would. Thats not even the worse part, after a week I go and pick up my phone, I try to plug headphones into my phone and the headphone port was broken. Fortunately they fixed that free of charge. After finally getting my phone back, within 5-6 months the screen had the exact same problem. Now I dont accredit that to armor tech, but after all of that and based off some of the reviews I thought the people there could actually fix my screen longer than 6 months, but Id rather take my business elsewhere.

Cheyenne Robinson

I could go on and on about the great level of customer service! I was visiting the area from out-of-state and had several meetings throughout the day, and my computer is a necessity. I came in because it had completely stopped working and they immediately began working on my machine to try and resolve the problems. They tried everything that they absolutely could to get my computer up and running, however the part that was needed was required to be ordered. Luckily, they were kind enough to let me utilize one of the refurbished machines that they had on hand, so that I can complete the last few tasks that I had for the day. Im very grateful for the hospitality and the assistance provided. I highly recommend them to anyone.

Elyse Oakley

Not only was the service quick, friendly, and understanding, Michelle alone-- the "techretary" as she called herself, smiling warmly--is worth giving Armor Technologies your business. She was a shining star in my moment of utter panic and distress. On top of that, ATs prices are reasonable, their techs all smiled at me when we made eye contact, and the manager himself got off of a phone call to address me when I asked for him. Michelle was informative, professional, and above all that--just plain kind. If the techs are anything like their spokeswoman, they are all a credit to the city of Dekalb and made my day just that much brighter. Thank you, Michelle. They ought to give you a raise :)

Cool Cracker

The guy at this place is very very very rude. Does not know how to talk to the customers. Just because they know how to repair the computer, they think everyone who visits them is stupid. I had a small hardware issue. When I went in he asked for 200 bucks and 2 weeks time. When I asked why is this so pricey since it is a small problem, he was outright rude about that. So I watched some YouTube videos and fixed it myself and it costed me less than 10 bucks. Please understand that everyone who owns a computer is not some rich idiot for you to make money from.

Jian Gao

I went there to get my laptop computer fix for motherboard. They did fix all right, but as I get my computer back, my computer product key no longer working. One of the plastic button that is underneath the keyboard was broken. As well as, one of the hinges that holds the keys in places is missing. At last but not least, they say they charge me $123 for the repair. When I come to pick it up, there is a hidden fee that they didnt tell me being about $99. Because of this, I dont trust them anymore with fixing my computer.

Shalena Williamson

This place is a freaking joke with HORRIBLE customer service. Make sure to keep receipts of repairs because they will try to charge you for double repairs. Currently waiting over a week for a computer to be fixed when the manager told me it would be in my hands no later than Thursday. They like to say they will call you back to get you off the phone so its much better to just go in person so they cant make any excuses. Wont EVER come to this place again.

Brian Oster

Running a business I need someone I can trust, consistently, and Armor Technologies has been a partner of ours for more than 2 years for that reason. We bill by the hour so when I have a computer down, I need it fixed fast. Just last week they were out to diagnose my lead designers computer within hours of my call and fixed it in less than 60 minutes. I highly recommend Armor Techs to the Small Business Owner.