Specialty Transmission & Auto

3927 Government Blvd # H, Mobile, AL 36693, USA

Address:	3927 Government Blvd # H, Mobile, AL 36693, USA
Phone:	+1 251-666-9199
Site:	specialtytransmission.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 15

Reviews 4

Theresa Wiggins

I was a terrible nightmare. My car was in the shop for over 2 and a half weeks. I cannot begin to tell you how many horrible experiences I had with this place. Now, 3 days after I get my car back...I drop my convertible top and when I go to close it...it wont close. Come to find out the passenger arm of the top is bent. This was not an issue when I took my car into this shop. The issues were: 1. I had my power steering pump replaced and it would not power off when the ignition was turned to off. 2. Possibly a bad idler pullley. 3. Quiet possible the alternator could be bad because there was a noise in the area, which could have been either the idler pulley or the alternator. Well, it was all of the listed, plus a power steering fan motor. So, whats up with the convertible top? Its bent!! Yes, BENT. I am livid. I wonder how this happened? May have been the numerous phone calls I made inquiring about my car. They never call back. We were told twice that it was ready ..it wasnt. So many lies. And, we took it in with a half a tank of gas and when we left it was on empty. I know and understand that you have to test drive and run a car to insure its fixed, but a half a tank on a MINI. That is some running. As for cost.... expect to pay double of the estimate and be ready to be treated like an idiot. I caught them in numerous lies and they made 2 attempts to add money to their wallet. It didnt work. I guess they thought they could confuse me with how the "core" exchange works. I had a lifetime part and they thought they were going to reap the benefits of the core that was sitting in my car. I knew it was there when I left my car there. I seriously did not think they would take from me. I was wtong. They said it wasnt there, but I stood strong. I knew it was there. It was strange that as I drove off a mechanic trotted to my truck with it in hand. I returned it to the automotive store and got a new one. Well, it ends up that they say it is not right and they bought one from their dealer. So when I went back to get my car I asked for the part back, since it was new and unused...AND MINE!! They said they had to give it to their parts supplier for a core. Well, no! I had to argue the fact that indeed that was MY part. Pure stupidity!! THEY FINALLY UNDERSTOOD AND EVEN WENT TO PICK UP MY PART FROM THEIR DEALERSHIP. Anyway, I have a great attorney and I will resolve this issue. This place is not going to see this MINI again. The only good I can say for the place is Tim, the guy up front is a nice person. As for Whitney, I think that is her name, not a nice person to deal with. This was my second rodeo with this place. The first was a bit expensive, but it did fix the problem. I seriously dont think they know what they are doing. They stumble into a car at the owners expensive. Its a hide and go seek game for them. But, the car owner always gets found and shaffted. I do not think the quality of their work is good. So, Ive warned you. DONT DO BUSINESS WITH THIS COMPANY. THEY WILL DO WHAT IT TAKES TO PUT A BAND AID ON A WOUND THAT NEEDS STITCHES. THEY WILL MESS YOUR CAR UP AND YOU WILL BE WISHING YOU WOULD HAVE NEVER TAKEN YOUR CAR THERE. I have had some serious problems with things such as restaurants etc. but Ive never taken time to write a review. My time is more valuable than pecking at this keyboard. But, if I can save one person from falling into their trap...Its worth my while. I regret the cash I threw away there. Please, please...dont let them get you.

tom taylor

Specialty Transmission in Mobile, AL. has a customer for life here. They recently did some repair work for me prior to a 2500-mile return trip home. That evening following the repair work, after getting 200 miles out of town, there was a problem with a defective bushing. The transmission developed a significant leak, rendering the vehicle undriveable. It was after business hours, but I called Specialty Transmission and was able to reach Jody, the owner. Jody called Jared, a friend of his who lived nearby. Jared came out to where we were stranded during a torrential downpour, assessed the problem, and arranged for a tow to a nearby hotel. Jody got on the phone and started looking for replacement parts. He found them first thing the next morning, drove 200 miles, and with Jareds help (and the use of his lift) personally replaced the defective part, along with a couple of related parts, just to make absolutely sure there wouldnt be any more trouble. We were on our way within a couple of hours, and the vehicle performed trouble-free the entire 2500-mile trip home, driving some days as many as 15 hours. If youre thinking about having transmission work done in Mobile, AL. by anyone other than Specialty Transmission, you should reconsider. You will not find a shop with a higher standard, or more dedicated to customer satisfaction - period. Thanks Jody, Stefanie, JC, Joe, JP, Jared, Art, and Scott. ~a pleased customer

Bino Zeferino Gonzalez

This review cannot convey just how helpful the entire staff was at Specialty Transmission & Auto. We were traveling from Texas to Florida when our transmission started having big problems. Being July 4th weekend and close to 5pm, three shops turned us away and said they could not do anything until Monday. We came across Specialty Transmission and gave them a call. When we arrived the whole staff was friendly and welcoming. Jody (the owner)was professional and extremely helpful. He explained everything , even let me back in their workshop to show me everything that was wrong with my transmission and the new parts he was going to put in. (I usually work on my own cars, but this kind of work is way beyond me. So i really appreciated that he took the time to give me a little transmission 101.)We needed a complete transmission rebuild. We were literally stuck, multiple hotel nights was not an option . Thankfully ,we came upon the right place. Jody and his team stayed all night and into the morning to get us back on the road, our car was ready at 10 am the next day. They shuttled us back and forth from the hotel, recommended a really good restaurant, and worked hard to get me and my kids back on the road. Thanks to the help and kindness we avoided a vacation disaster.

Evan Yoder

This place is the worst! I will never take my car there again. They never call you. I always had to call them. I called after my car was up there for 3 days and I asked if it was finshed they said "oh yea, its done come and get it" well then why didnt you call me!!! So Im sure it was just sitting up their for days finished! they are not knowledgeable. One guy told me Chrysler made my Mitsubishi wrong it was imported from Japan. I should have taken it elsewhere right then. My alternator kept going out and I told them that this is a common problem with Monteros and that oil leaks on the alternator and that I read online that its the cam bore plug seals. So I asked if they could check them. Well the didnt and they said it was my power steering pump leaking (which was barely leaking) so that was $400 to replace. Well shortly after my alternator went out again! took it somewhere else and the mechanic reached his hand down on the alternator and sure enough his finger was covered in oil! Oh and the pump they put on is making a loud rattling noise. They use crappy parts (advanced auto parts) they never call when they say they will. I WILL never take my car their again!