Velasquez & Sons Muffler Shop

507 W Rollins Rd, Round Lake Beach, IL 60073, USA

Address:	507 W Rollins Rd, Round Lake Beach, IL 60073, USA
Phone:	+1 847-740-6990
Site:	automufflersbrakes.com
Rating:	2.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 7AM–5PM Closed

Location

Photos 10

Reviews 24

Mike Ballard

GO TO ANY PLACE BUT HERE!!!! BEWARE BEWARE BEWARE BEWARE I am usually a kind spoken, patient old man, but these guys are not what you want from a service center AT ALL. Not one of the key factors to being a "SOMEWHAT DECENT" business. They lie about prices over the phone to lure you in, then give unrealistic time frames of when the car would be done. Of course, they dont call you to find out that they are being severely delayed. Example: I asked "when will the car be done?" and they replied " Today some time, we will call you when its ready."....Now keep in mind that this is at 8:15 AM, so "Today some time" seemed realistic being its only supposed to be an hour of labor. WELL, I called at 4PM to see what is going on, and they said " its almost done, we will call you". Ok. Click. Im sure you can understand that I didnt hear back. I tried at 6pm...AND THEY WERE CLOSED!!!!!! Its now the next day, at 3:30 pm, the cars not done and they are so understaffed that there is no one answering the phone. This business is unreal, fake, a joke. Dont EVER EVER EVER BRING YOUR CAR HERE. GO TO ANY PLACE BUT HERE!!!! BEWARE BEWARE BEWARE BEWARE.

Amalia Damian

Terrible. Outrageous. I asked to change my brake pads. They said it will be done in an hour. Gave me a huge price. After that I called another place and find out the price is much lower so I called them and said I dont want to do it anymore. The guy said he is changing rotors too. I said I dont want to do it. He said I have to pay 240 for work. I said i want to see my rotors and pads and agree to change only on the back. It wasnt needed my rotors lookes fine. Anyway what was suppose to take an hour took 4h. He changed the rotors twice for no reason and had to adjust the pads. And change my pads on the front with orhers really bad That I could see when a friend change them the next day.

Emily Kalnes

CROOKS!!!!! Our motor blew up, so instead of fixing the whole thing they only fixed the top. so we got it, drove about ten miles, and what do you know it blew up again. who the f*** does that!!?? Instead of apologizing for being incompetent lazy morons they suggest we fork up an extra grand. What a joke. Btw they always suggest you needing a new battery. I had a family member that literally had the same exact thing happen to them with the motor and battery after the fact. Worst experience. AND also they leave bolts either altogether or loose and when we showed them they said o you dont need them anyways!!! Really dude ummm i dont care if its needed or not put it back the way it is. Period.

Renny Deckert

Youll never find cheaper work for the good quality they put into it. And theyre almost always willing to work with you on price if youre a little short. I dont know what some peoples problem is with this place. Ive been going here for almost 10 years now and never once been disappointed. And if youre frustrated because of the language barrier, just ask for David. Hes pretty cool.

Paramount Skates

Very unprofessional place. I had my tires mounted on my car and had to go back twice to get them correct. The "manager" was very rude and I do not recommend them to anyone. They are not organized and did not put the correct information in their computer system (secretary). Anyway, its worth it to spend the extra dollar to know your car is being fixed correctly.

Nick U

Overpriced shop with amateurs running this place. Very expensive, unprofessional and unclean place. They will lie to you in face. So long story short they wanted $350 for the same job that Ive got done elsewhere for $60! Shop around people dont let crooks steal from you!

PapaT1151

The guys have worked on all my cars. They have been more than fair with the repair pricing and have typically beat the competitors estimates by 50 to 75%. If any issues ever arose after the repairs they were taken care of with a smile.

Trevor Edwards

They were done quicker than they expected and did the repairs for less than I was expecting. I would come back for any exhaust related issues, they were great! The waiting area didnt leave me feeling super comfortable, though.

Ed Jasinski

Had a problem with my exhaust leaking at the location of a heat shield, they removed the shield cut a section of the pipe out and welded a new piece in. It took a whole 35 minutes these guys are great and the price was great.

Krista Barrack

Friendly @ first but rude when you ask to check your car out prior to paying for services. Cheap services come at a cost, they left bolts loose in the engine and I had to tighten that up myself when I got home.

Collin DeBello

Stole parts off my exhaust system and was treated unfairly when confronting the owner about the doings. I highly recommended avoiding at all cost.

Alex Ross

the manager was so nice and not only told me what the problem was but he actually took me in the back to showed me which I really liked.

Brandon Miller

Always professional, always cost effective, always quick. Service your vehicle here for anything. This crew is more than just exhaust

Joseph Czarnecki

Car was fixed right after a few more visits and the price was a little high but was negotiable with the mechanic.

Anonymous User

Great prices and service. However, very limited english is spoken. Would recommend.

mark dahl

A little pricey for what I had done but I needed it done