Bonner Body Shop

1520 Queen City Ave, Tuscaloosa, AL 35401, USA

Address:	1520 Queen City Ave, Tuscaloosa, AL 35401, USA
Phone:	+1 205-759-1246
Site:	bonnerbodyshop.com
Rating:	5

Location

Photos 5

Reviews 11

Taylor Moskowitz

They were the cheapest to quote of the three Tuscaloosa body shops I went to. That is where the good things stop. I was quoted two prices (one if damage was just cosmetic and one if there were damages underneith). I dropped my car off on a Tuesday and was told Friday it should be done. They waited until that Friday morning to take off the damaged bumper and then realized they had to order more parts. They called and asked for my permission. I went in unannounced and saw that they werent working on any cars. Not just sitting and staring at mine, but I didnt see anyone out in the shop. Glad to know the $55/hour in labor is being put to good use. They blamed everything up until this point on a mechanic that was fired since my car had been in the shop, but isnt it the first step to take the car apart and check for extra damages? Seems like the logical thing to do (and the step their guide at the front desk says to do first). So then I was quoted Monday. Get a call later that Friday that the parts wont be in until Tuesday, so Id have my car Wednesday. At this point they said theyd pay for some brackets that they didnt know they needed to make up for it (maybe Im not being trusting, but I wouldnt put it past these people to say they are doing the nice thing but not actually even need those parts). Get a call Wednesday that one part shipped to the shop was damaged. "What can we to do?" So hopefully my car will be done Thursday but honestly who knows. The customer service is lacking. I get things happen, and life stuff is unavoidable. But they are not making up for the numerous delays and screw ups. I am by continuing to have to pay for a rental car, on top of their labor costs.

Jonathan Merritt

I ran up on the curb this morning in a very low-sitting car and the curb didnt want to let go of the my bumper, pulling it off somewhat. I was afraid I would have to buy a new bumper and spend a lot of money or else make a claim on my insurance after having literally just changed insurance companies the day before. The great people at Bonner Body Shop were very nice and took a look at and said "Lets see what we can do." He comes back in about 10 or 15 minutes with my bumper like new! I tried to pay but he declined and said just bring it back if I needed anything major. Absolutely fantastic! I highly recommend them!

Laura Canaday

The staff at Bonners was fantastic! They were very helpful through the estimate process all the way through my pick-up. They were very quick and kept me updated on my cars status. The ladies behind the front desk are absolutely delightful and informative. My car looks fantastic, and they even washed it (which I really needed to do). The inside was clean when I received it back. I would absolutely recommend Bonners to anyone needing body work done.

Jonathan Jackson

Binbers is amazing. The staff is friendly and very helpful. I had a wreck and Alfa Insurance suggested Bonners. They did amazing work in a timely manner. They didnt call and tell me how long they thought it would take to fix. Thats why I took off 1 star. Love this place. Hopefully I dont have to ever go there again. If I do have another wreck I will go to Bonners

Tahnya Bell

Awesome work on my van! Got text updates, friendly & very helpful phone calls and my van was ready sooner than promised. I was also thrilled and pleasantly surprised to get it back clean and smelling great - it was super dirty when they got it! I would highly recommend them! Thanks for such great service!

Adam Warden

This shop is great at giving Quality work for the customer. As an aftermarket parts delivery driver that visits here daily, I havent met all employees... but Ive yet to meet one and not have a pleasant conversation with! Great shop! I see great work and organization daily :)

Zariah Cross

Im a college student and I have never been to an auto body place before. After another vehicle backed into me, I am very glad I picked Bonner. They were very nice, and informative, kept me updated through the process of the repairs, and provided excellent service.

Jacqueline (Jackie) Guezille

Everybody was so incredibly polite and helpful. My car had been totaled by someone else, and the owner of the body shop made sure I knew what was happening with insurance and body work. They were always on top of everything, and always kept me up to date.

Michael Tillack

I had hit a pole with my car and thought I would have a big expense to get it repaired. I was given a great and simple solution. With the help of Tyler we were on our way in 15 minutes. These folks demonstrated their care to help their customers.

Tahnya Bell

Wonderful service! Got text updates on the progress on my repair and it was ready sooner than promised. The repairs looked great! Highly recommend!

Janie Sizemore

Very helpful. Nice people all around.