United States Postal Service
| Address: | 401 W Western Ave, Avondale, AZ 85323, USA |
| Phone: | +1 800-275-8777 |
| Site: | tools.usps.com |
| Rating: | 2 |
| Working: | Closed 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 9AM–12PM Closed |
Location
Photos 4
Reviews 17
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Rachael Carroll-Roberts
I just moved to Avondale and have had multiple grievances with the local PO. I purchased a new home and needed to obtain keys from the PO. I went to the office, gave them my info and they told me to call back in 2 days to see if they had the keys ready for my box. Annoying, but I complied. I called... and called... and called. No one would answer the phone. I went to the PO and obtained my keys, asked which box in the communitys mail box stop was mine. The lady at the desk had no clue. Disappointed I went to the mail boxes and tried every lock. OMG there were 50 of them to try and the keys provided failed to work in a single box. I went back to the PO to notify them, where they informed me that I, a new build owner, would have to purchase a new lock for $80! I refused to pay it and demanded they tell me (1) which box was mine and (2) fix the lock that the box had. They eventually figured out which box was mine and replaced the corroded lock free of charge. To add to this circus, in the 6 weeks we have lived here Ive had 3 packages brought to my door where they were marked as requiring additional postage, in order for me to receive them! The first 2 were from Amazon Prime (which I should add were lost in the Avondales hub for nearly 2 weeks) and the third from my mother in law (who used her PO to ship the item). I find it far easier to believe that the Avondale POs scale is the problem and not Amazon Prime shipping or my MILs PO office. Seriously considering getting a PO Box through the UPS store to avoid the crap storm known as the Avondale USPS hub.
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Rocquel Galvan
I have moved all over the country being in the military. Whenever I move to a new location I just fill out a change of address form and have had no issues receiving my mail. I just bought a new home and submitted a change of address form which was accepted, however that is not enough here. At this post office location you must also fill out an additional form alerting the post man that you have moved as well. This kind of defeats the purpose of submitting a change of address form. My Amazon order was considered undeliverable because the additional form was not left in my own mail box just FYI to newcomers to Goodyear.
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Quinton Tillmon
As mentioned in my other statements about USPS regarding the lack or urgency and empathy, USPS has good people working for them. The system used and this building needs to jump to the 21st Century. Lorenzo (Estrella) saved the day by going to the USPS in Downtown Avondale to find my certified mail. He knew it was there unfortunately Avondale USPS didnt give a better effort. It took me 4 trips. Lorenzo owned up and represented USPS well. I wish USPS employees would model after him.
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Jonathan Alexander
Worst USPS office I have ever had the displeasure of dealing with. Not only will a visit to their office leave a bad taste in your mouth, but their phone service is far worse. Dont even bother calling them directly, they will leave you on hold for over an hour and then disconnect the call. Thats if you can even get through in the first place. I wish I didnt live in their service area, the surrounding post offices are all much better than this one.
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Laura Knight
I hate this post office. TWICE in the last two weeks I have received opened mail. The contents of one of my letters had been stolen. I believe that the new letter carrier has been going through my mail and stealing whatever it is they like. Its odd that in 30 years I have never received opened mail and suddenly its happened twice in one week. THERE IS A THIEF AT THIS LOCATION. Avoid at all costs. Or better yet, just use Fed Ex.
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Ali Lopez
Horrible I always get wrong mail and I dont always receive my packages and I know they are not being stolen from my house because I work from home and have security cameras installed. This is ridiculous its not hard to read and match house numbers! Also they dont pick up the phone and when they do be ready to be placed on hold for a very very long time!
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Sandy Carson
I have called many times,i have called all day for days and noone answers, as i dont understand why? Why my packages get sent back and not delivered to my house for which now i am losing my business as well as hundreds of dollars in fees dut to this incompitance and am thinkn about a formal.complaint, for lose of money and lively hood! This is a shame
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tim gabbert
I have been in the Goodyear Post Office several times and every time I visited the Goodyear Post Office Ive always received fast efficient courteous help from employees who are always happy to help also the building is always clean inside and out just seems like a good place to work and have your mail delivered to
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Nikki Smith
I was waiting for a letter in the mail to verify my address for my sons school district. I called this office to see if they could tell me when the mail person would be coming to my neighborhood. The gentlemen that helped me called the lady delivering our mail and she met me right away. I was very impressed.
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Kathleen Carroll
The people responsible for this facility are unresponsive, incompetent, and insensitive. Parcel bins are in such bad repair that they cannot be unlocked. I have reported the problem on six separate over the past year and, despite promises to fix it nothing has been done
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Christopher Smith
Always takes forever. Today waited 15 minutes just to be told their system is down and they have had problems since Saturday. No note.. Nothing.. Make you wait in line then tell you they cant help you. Place is run down and filthy. Our government at work... SMH
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Kimberly Willis
I have 3 postmen and 2 never bring me my packages. Sometimes my neighbors bring them to me instead cause they put in wrong post office box or I just never receive it. Beside the 1 man who always brings my packages to my door I really dislike the other two.
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Veronica Lannholm
I experienced excellent customer service when I was having trouble with my mailbox key. I went in on Thursday explained the problem and my mailbox was re keyed by the following Monday. No hassle and was done right. Staff is very friendly and helpful.
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Melanie Juliane
WORST POST OFFICE EVER! They never answer the phone and lost multiple packages that I was supposed to receive. Unfortunately it is not just them it is the entire US Post Office. No clue how they are still in business. Terrible!!!
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A W
THIS POST OFFICE SUCKS! NEVER ANSWER THE PHONE! They damaged one of my items which I had insurance on then wasted my time giving me the run around about my claim, after 3 months of BULLSH*T my item still wasnt replaced
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Sadie Savage
Theyre just about your average post office. Neither bad nor awesome. Lines are usually not very long. Hours seem kinda flakey to me, but hey, its a govnt building. I like the shiny package envelopes they have.
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Julie Smith
I live Roosevelt Park. I am constantly getting mail of my neighbors. I cant tell you how many utility bills I never receive and then the next thing ya know I am receiving a shut off notice.
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