Earnhardt Auto Body Shop

1301 N Colorado St, Gilbert, AZ 85233, USA

Address:	1301 N Colorado St, Gilbert, AZ 85233, USA
Phone:	+1 480-813-5587
Site:	earnhardtautobody.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 21

Reviews 12

Bob K

Review of Earnhardt Auto Body: Took my vehicle after the front end had gotten damaged on highway during June 2012. The bumper, fan, condenser, and radiator had to all be replaced. I bought a brand new Ford from them so I thought I would give them a shot. I was told some parts would be aftermarket and some genuine GM parts. The vehicle was repaired and presented to me in the afternoon by Mike Adams. All looked good and I drove off. Upon getting 5 or so miles away, my vehicle began overheating. I noticed the temperature was fluctuating. I called and complained. Mike Adams told me to bring it back. I was furious. He refunded my $250 deductible. I had to leave it there again as the day was practically over and they could not fix my vehicle AGAIN until the next day. I get called to come back and I was told the mechanic forgot to put a new fuse back in, which is why it was overheating. Not a good first experience at all. Fast forward to April of 2014. I noticed coolant leaking on my garage floor periodically. After removing the bumper and headlight, I noticed that the mechanic who used the old upper radiator hose and clamp from before the wreck, did not seed the hose all the way onto the new radiator. The clamp was not up either. I know the clamp did not move as it was hard for me to adjust it at all. There was about a 1/8 inch gap from where the hose should have been pushed all the way up. I fixed it and all was good. I never called them at all. Around April/May my fan began grumbling and making all sorts of weird sounds. I call to complain about how now it has only been 22 months since the repair and I’ve run into 2 issues that Earnhardt Auto Body either caused or was associated with. I spoke to Mike Adams who apologized and wanted to make it right for me. After pondering it, I agreed to bring the vehicle in for inspection. Mike stated it was the main fan motor that went bad. The part was only warranted for 12 months or 12K miles. My first fan motor was going strong with almost 80K miles on it. Now this one goes bad after 15K miles or so? Really? Seems like they used low quality parts. So Mike could have told me the warranty was up and I was out of luck, but he offered to fix it with free labor as long as I paid for the new part. I was not happy, but I agreed. Now just because he was helping me out does not mean that I should accept or be provided with low quality work. Well that’s exactly what I got. Mike thought I could wait for the vehicle, but then his mechanic must have low experience as Mike said he was having trouble getting it out and told me to come back and he hoped it would be ready around 1pm. I needed to arrange a ride so since it was then 2:30pm I decide to call and check up. How convenient that the vehicle just so happened to be finished when I called. When were they going to call me? Wow. So I think my nightmare is over. I pay and take off. I immediately noticed that once idling there would be a loud clicking sound coming from under the passenger side glove box. I call Mike the next day and he tells me to bring it back AGAIN! I refuse to bring my vehicle back to them and I still have the odd sound occurring in my vehicle. They seem to cause and break more things while fixing other issues. Today I inspected their work and noticed that they scraped my bumper’s paint off while I assume they tried to take a short cut in removing the headlight before removing the bumper. I also have a gap between the bottom of my headlight and bumper. Again shows lack of experience. Now I have a odd sound, scratched bumper, and gap. I want everyone to know my experience so you can avoid poor workmanship. BEWARE AND GO SOMEWHERE ELSE!

Whitney Vizzini

I am very irritated. I dropped my car off with 2,196 miles and it was returned to me with 2,509 miles on it. The invoice incorrectly shows that my mileage out was the same as my mileage in-2,196. It took them over a week to fix minor scratches because of a rear end. Everyday they would call me and extend it by one day, and now I think they were lying about the parts just so they could continue to drive it. 300 miles is ridiculous. I will be calling the auto body in the morning and I expect to be shown confirmation of when they ordered the parts, when the parts were received, and reimbursement for the miles that were added to my car. I will never go here again.

Scott Stanley

Very pleased with the service Earnhardts Body did on my wrecked Tacoma. They finished it earlier than expected even though the front and the rear was damaged (I got sammiched!) but were great with communication on how it was going, coordinating with the insurance companies, and any issues that came up as they were fixing it. The paint matches perfectly, drives straight and true, no creaks, rattles, or whistles, and it was cleaned up nicely before I picked it up. Really appreciate the great job Phillip and the crew did for me.

Anonymous User

Everything went perfectly, from the rental being ready to the car being fully detailed and in absolutely better conditioned than when I dropped it off. Promised date went a day longer due to their wanting the car perfect, but they took care of the rental car for that day and delivered an undectible repair. Very satisfied with the entire staff and experience. Glen was very good on communicating through email and by phone as to the progress and set back. Highly recommended!!

Chris Xander

I was going to put this long description as to what happen but plain and simple, the job was done incorrectly, staind interior seats, door would not lock, tail light didnt work, and they didnt seal my trunk correctly so water entered with ease, and the rear bumper was incorrectly mounted causing damage. When I asked the to have it looked at the shop manager made it seem like I was at fault and belittled my family and myself.

gerald bickers

Mike and his crew have been great up front and honest. Taking care of me everytime I needed work to be done. Props to Devin guy knows his stuff. I have had custom work done and done well, not common in a Collison center. Thank guys..

Anonymous User

Third vehicle Ive bought from Earnhardt, everyone Ive worked with has been great. Carlos Mawcinitt is fantastic, bright, informative... I hope hes still there when Im ready to buy my next vehicle!

Anonymous User

Al was fantastic to work with and gave us the space and time we needed to think over our purchase. In the end we bought a Durango R/T and we love it. Ask for "Big Al" when you go!

Ashleigh Martin

Customer service was horrible. Employees were not helpful and were very rude. I will never come back here for any services I have for my brand new Toyota.

Blake Driggs

Had my fusion repaired and aside from the usually difficulty with State Farm I am very pleased with the outcome of my vehicle repair experience.

Nick Friese

Best experience I couldve had being that my car needed care. Joe is the guy to see and I would never go elsewhere period.

Kiran Antony

Has been working with Larry. And the service was good prompt and well done.