Address: | 1139 E Curry Rd # 21, Tempe, AZ 85281, USA |
Phone: | +1 480-967-4976 |
Site: | autobody-review.com |
Rating: | 4.6 |
Working: | 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed |
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Todd Child
We run another business and were referred to Campus to get an estimate for a frame job on one of our vehicles. The Campus rep was rude on the phone and unprofessional. He acted like I was bothering him. I asked if he could estimate my vehicle which was about a mile from their location - he refused. I guess he refused our money too. This is more of a management problem. Customer service is directed by how you train your reps. It is clear that this rep was not trained well. RE: Manager Response and conversation with manager: Shortly after posting this review, the person that referred me to Campus called and wanted me to take down my review because a Campus rep called him and blamed him for this review - when in reality this review was all about how badly I was treated on the phone by the campus rep. Who in their right mind complains to someone for referring them business? Since I felt bad for the guy that referred me, I called Campus and spoke with the owner "LEO" . All of the details that he posted in his response were incorrect as someone from his staff had misinterpreted and simply made up things. My car was not at anyones facility taken apart, etc. I was simply looking for an onsite estimate for some frame work. After telling him that, he did nothing but continue to point fingers at everyone else other than his own staff. He could have done anything else to smooth over the issue and maintain a sense of professionalism, but just as I said before it goes to show that bad business practice comes from the top. LEO went on and on about how many years they have been in business when he should have been apologizing to me and to the company that tried to refer him business. You can be in business for a thousand years and still have the worst customer service. As LEO told me himself, there are about 500-600 other repair facilities in the local area so you might want to think about that when considering doing business with this one.
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Anonymous User
I crashed the front end of my car in rush hour traffic, and my insurance company towed the wreck to Campus Body Salon. The employees there were very communicative about the status of my car, and were excellent at predicting when things were going to be complete with it. I got my car back today, and it looks brand new. The engine compartment looks as fresh as the day I bought it. There are no structural blemishes that I saw, the paint looked flawless, and it drove like new. I was so pleased with the service I just wanted to give them a great review. Thank you again, and hopefully I wont need to see you ever again! ;)
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Jack Hamlett
Our service was awesome at Campus Body Salon. Aaron was our advisor and he was on top of it at all times. If I am in a crash again ,hope not ,we will definitely go back . Our car came in rather damaged and came out perfect . It does so well. Love how it looks ,runs and is so nice to have a great car again. I really like these guys. Very nice and professional. I highly recommend them. Thanks Jack
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Richard Marquez
My wife was in an accident in her brand new Toyota Tundra late last year and a friend of mine highly recommended Campus Body Salon. We were very happy with his recommendation!! Their service was fantastic and their work was top notch! We now recommend people we know and care about to get their auto body work done only at Campus Body Salon!!
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aaron mckaig
Campus Body salon is my go-to shop anytime any of my vehicles are damaged. Their entire staff are true professionals following up with you step by step throughout the process. I will not hesitate to continue to refer my friends and family to them as they are truly experts in their field. Thanks for the great work guys! Aaron Mckaig
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Walter Young
As it turned out my vehicle was Totaled, however Aaron worked with me through the process untiil the insurance Co declared it a Total. I could not ask for anyone who was more courteous and helpful and would recommed friends to Campus based on Aarons help! W Young
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serena9009
Campus Body Salon did a fantastic job repairing the body damage to my sons car (see photos of white Scion). The car looks better than it did when we first bought it! The quality exceeded our expectations! They have a great eye for detail!!!!!!
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Chelsey Kerchansky
Couldnt be more pleased with the service here. I felt they were really working in my best interest as a customer. I would highly recommend this place. I mostly worked with Aaron, he was awesome; but everyone I spoke with was great, too.
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melad habeb
the worst place ever i have ever seen in my life they are part of usaa insurance they dont want fix my car and they broke it more than it was the most rude And unfair manager his name is todd please be careful with those kinda people
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Joy Hanson
My mom recently took her car here and the Best Service! She showed up and they had a rental car for her, and always kept her inform of the status of her car! This is an awesome company!!!
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Ryan Nichols
Aaron did an exceptional job getting my claim processed for my car and following up with me. these guys are great id recommend using them for any body work or insurance claim work.
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Chris K
Aaron and Eliot are great! They will treat you just like they treat there wives, wonderfully! I honestly think they have a great team there and chuck is one cool old dude!
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Matt Critchley
Had them work on my wifes car, a box truck and handle a business pickup that was wrecked. They did a great job on everything and I wholeheartedly recommend them.
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CT M
Awesome body shop. Professional courteous staff. On the ball turnaround and dealing with rental company. Car returned with no flaws and cleaned.
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Steve Johnson
Professional and knowledgeable. ..fixed my car like it was new. .great service
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Anna Bowers
Great Great Service. Vehicle was ready when promised.
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George Finn
Professional and timely
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Monica James
The best service ever!