Snap Fitness

1459 S Higley Rd, Gilbert, AZ 85296, USA

Address:	1459 S Higley Rd, Gilbert, AZ 85296, USA
Phone:	+1 480-840-6363
Site:	snapfitness.com
Rating:	3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 10

Reviews 11

Zachary Risinger

The customer service is absolutely disgusting. I requested to cancel my membership and was told I would need to come in to fill out paperwork and set up a 30 day notice. After attempting to come in on 5 separate occasions (no one was at the facility to help), I left a note requesting to be called. When the person called to talk to me, he became very hostile, raising his voice and being very insulting. He then told me I was showing up at the wrong time of day and said I need to be there before 1 pm or after 4 pm, I told him that I was at the location the previous day at 1130AM and he said well that time is by appointment only. I then requested to have a time that I could come in at which point he then said that I just need to sign a piece of paper with a 30 day notice request and said he explained this to me previously (this was a lie as he specifically told me that I needed to physically fill out paperwork at the office in order to cancel). As I requested this, he then would not let me talk or help to schedule such an appointment. Worst customer service that I have ever experienced.

Anonymous User

I wanted a no commitment no hassle gym but that isnt what Snap Fitness turned out to be. I went in with a two week free pass but was pressured into joining, and was told my first month was free. It still cost a lot to get out the door, with card fees and other misc fees. I was then set up an appointment to be shown how to use the equipment, at that appointment I was pressured to hire him as a personal trainer at a huge expense, and I wasnt trained or shown how to safely use equipment.Once I said no, he was through. On my visits to the gym staff was unelpful and unfriendly. I finally took my card in and cancelled my membership, to find out there is a 30 day cancellation required. I cancelled Jan 3rd, but was billed for January and Feb. What a scam! STAY AWAY... oh and way too much money for what they have to offer, no shower, no locker room, very bare bones.

Damaris Duna

I gave this place a chance but have been screwed over with over charging. I have tried to cancel 3 times! The 3rd time in person with a paper, luckily i still have the paper and i also have recorded audio. They just emailed tonight saying they will report me to collections. Im ready to hire a lawyer and put an end to this fraudulent business run by scumbags. I wouldnt do business here if you paid me. If I could give it negative stars i would.

Anonymous User

The owner Kurt is very cool and greets everyone personally - very nice touch! Also - to the first review.. Not everyone likes gyms like LA Fitness or Lifetime. I hated both - they are meat markets and/or just like YMCA. Snap is perfect - I get in, do my thing and get out.. not a showy big box gym. It feels like a large home gym.. its great!

Nicole Enholm

Was with Snap in Gilbert for years. I did the process of turning my a letter to cancel my membership with a 35 day notice (as explained to me only a 30 day notice is required) and I was billed for 2 months after that cancellation notice!!!! Others I have known from there have had the same problem. There is never a response from this place!

nathan chambers

I went here for a couple of months while doing a shot term job. When I canceled my membership snap fitness continued to charge me, I texted the manager Jermi/JT. He fixed the problem and had the payment remburised. Its the best service Ive had from any kind of management from a gym in years.

Brandon Seaman

Zero maintenance. Bolts falling out of equipment/saftey concern. Majority of padding is cracked. All trash cans spilling onto floor. This gym is poorly maintained. Not recommended

Caleb F

Customer service is poor. I tried cancelling numerous times to and finally had to call my bank to stop being charged. DONT GO. Its convenient but not worth it.

Harrison Sanford

GREAT CUSTOMER SERVICE GREAT WORKERS ALL AROUNDS THEY REALLY TAKE CARE OF YOU ALL THEY CARE ABOUT IS YOU AND YOUR HEALTH BEST GYM EVER

Simon M.

Great customer service and the management is very personable! Keep up the good work Rick!!

Shawn Tanberg

Wish my wife and I could give negative stars. Couldnt stand the queen creek location