Gala Nails and Spa

13710 N 51st Ave, Glendale, AZ 85304, USA

Address:	13710 N 51st Ave, Glendale, AZ 85304, USA
Phone:	+1 602-795-8376
Site:	facebook.com
Rating:	4.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–5PM

Location

Photos 100

Reviews 7

Susan Williams

I called and scheduled an apt for myself my daughter and granddaughters to have pedicaures on mothers day. we arrived at 10:04 and were seated quickly. they started to perform pedicures on my daughter and granddaughters. the place started to get busy and three sets of customers came in sat down and were started on all together I sat there for over an hour, no one attempted to start my pedicure and adter 30 minutes, I asked in general if someone was going to start my pedicure. the owner mike did say to one of the girls she has been here since 10:15 but 35 more minutes went by, water became cold and I took my feet out of the water and set there. finally I said is someone going to do my pedicure. I young girl started my pedicure. by that time I was over the whole mothers day lets go get pedis together deal and had my toes painted and we left which was 21 dollars. they took 5 dollars off because I didnt get the full pedicure. I understand that it was a holiday and the place was busy. I get that one these days you might have to wait a little longer. but I called and made reservations 2 days prior and if they anticipated being that busy there should have been more people to working. it is not cheap to get a pedicure and a manicure and this should be a pleasurable experience. they were too busy worrying about how much money they were going to make to ensure that the customers were being serviced and getting what they are paying for. my daughter paid the bill and we left. I thought about the experience and called the manager Mike and he apologized and I told me I should have spoken up sooner when I was sitting there waiting for over an hour for my pedicure in cold water. Really? im a nurse and if I stood and waited for patients to tell me what they needed I would get fired. we have been there before and have had good and not so good experiences. we kept going back because they seemed nice and I guess they are nice as long as you tip really well and dont complain. I will never go back as there are many nail salons that would not have let a customer sit for over an hour in cold water waiting to be serviced. not a good experience.

Ashly Banks

I have gotten my nails done here many times before which is why i decided to take my 2 sisters in law and mother in law here, but I was surprised to be treated so horribly. First when we walked in I had stated "we need 3 full sets and one paint", they sat us down and one of my sisters was told they wouldnt do her nails if the fill she needed wasnt from them, they would have to rip them off. my other sister had the exact opposite of what she wanted, (she likes black and goth and the lady put pink on without her consent) and she clipped off all of her nails because she didnt speak enough English to understand she only wanted paint. And on top of that the lady doing her nails sneezed on her hands twice, picker her ear, and the lady working behind her was going to town with her nose. third was my nails, I had requested blood red matte nails, the man that did mine said he would be able to make any color "matte" he then proceeded to not push my cuticles back so a day later they already look grown out, he made them side ways and to make them what he called "matte" he took nail polish remover to them. I was upset at this point. Then when it was my mother in laws turn he said "you said 3 full sets I dont have time for anymore I have to go home I cant do it. no!" At this point I was livid. If you scroll to the top again youll see the first thing I stated was "we need 3 full sets and one paint". We then went to the register where my total for myself went from $25 to $50 just for him to do the "matte" which let me remind you was done with nail polish remover and took off 2/3 of the nail polish in the front of the nails. I will not be coming here again and you have lost 4 good customers due to your unprofessional, disgusting, rude way of running this "business"

Carla Bailey

I ABSOLUTELY LOVE GALA NAIL & SPA !! Theyre like FAMILY ! Every time I walk through the doors of the shop, I am welcomed by EVERYONE! One time me AND my mom came into get a full set & it was like 4:50 (very inconsiderate of us) and they close at 5 but Mike stayed and took care of us both . The entire time he had us laughing and he was just amazing . He not once had an attitude or was rude to us . So definitely 10 stars with their customer service ! As far as NAILS, THEY CANT GO WRONG! They keep up with all the LATEST trends, and charge at a VERY REASONABLE pricing. Which i love because I am very big on change. I love trying new things & different styles! Literally, going to Gala nail & spa is always the highlight of my day. Im always smiling and laughing and just enjoying my visit. I recommend this nail salon to everyone . & so far everyone has loved it!!

Megan Mason

It wasnt so bad at first, the staff was friendly and I like the environment. It hit its first bump when the guy who was doing my pedicure shaved a little too much skin of my foot and it stung for quite a while. Then, while in the middle of doing my nails, another women who was waiting for a pedicure asked how long her wait would be. He stopped doing my nails and attended to the other women. No tip for that guy. On second thought, heres a tip, grow a back bone and dont let someone bully you. I had to wait longer because the woman waiting was rushing him. I was here first, and would have been done and gone had the guy doing my nails had a back bone. Seriously irritated right now. I dont think Ill be coming back here.

Maria Moses

I love Gala Nails! Ive been coming here for awhile now to get my nails and toes done. The entire staff is helpful and professional. They always do an amazing job, and if there are ever any issues, they take care of you so patiently. I will not go anywhere else to have my nails done, they always give me exactly what Im looking for! Lifetime customer, thank you Gala Nails!!!

Sherry Randell

This place is awesome! Feeling a little tired today. Perfect place to come and relax, get a nice back massage in their chairs while getting a pedicure; massage of the feet, warm towels, hot rocks. New and exciting organic dipping powder! Vitamin E, calcium etc...all great for thin nails. I appreciate how well they take care of me. I love this place! Highly recommend.

Laken Deal

I love this place I have been coming here since it opened !!! I Have always had a great experience!!! Everyone is friendly and great company!!! My nails always look amazing!!! They do bridal parties...engagement parties everything!! I recommended this place to everyone !!!