Todd Whittaker Drywall Inc.

Reviews 3

JO

Joan Clancy

I cant say enough good things about our experience with TWD. We hired them as our contractor for two guest bathroom remodels and a few other things that needed to be fixed in the house as well. I have had some terrible experiences with contractors before so even though I wanted to get the work done, I was extremely nervous about dealing with yet another general contractor. I had some personal recommendations, however, from friends and family who’d had great work done by TWD so I went ahead and scheduled an appointment with them to discuss the jobs. My first contact was with Ron LaBrie, who is the Design Manager at TWD. Ron came to my home to look at the spaces and to get a feeling for what I wanted in terms of design so that he could prepare an estimate. From the very beginning, I felt extremely comfortable with Ron. He was personable and obviously very knowledgeable about products as well as a design expert. Unlike one of the other companies that I received an estimate from where they gave me a price on the spot, Ron did tell me he would need about a week, and that was fine with me because that showed that he was actually putting effort into the estimate and not just giving me a “blanket quote.” When I got the estimate back, I thought it was very fair, however there were a few places where I wanted to see if we could trim costs a bit. Everything was itemized and Ron was AMAZING at helping me find fantastic alternatives that would still look great while keeping us within our budget. Once work started on my jobs, Eric Miller was in regular contact with me to let me know exactly what the schedule was and what I could expect at each stage of the project. TWD even has an online portal where you can log in and see the calendar as well as approve any work orders. Speaking of which, the only changes from the original estimate were extra things that I added on after work started. There were no surprises in terms of extra costs. What I was quoted was exactly what it cost. There were a few small delays due to materials issues but that was beyond TWD’s control and Eric went out of his way to make sure everything arrived as quickly as possible and even had some new tile ordered at no additional cost to me because he didn’t think the quality of what the manufacturer sent was up to the high standards you can expect from TWD. We had drywall, plumbing, tile work, painting, electrical and granite work done and every one of TWD’s guys did beautiful work. The team was here every day on time and cleaned up each day before they left. Again, Eric was fantastic in that he stopped by to personally inspect the work on a regular basis as it was progressing and then again at the end of the job to make sure I was 100% satisfied with all the work that had been completed. We can’t praise TWD enough. They not only did a beautiful job on our remodeling projects, but they made us feel like we could trust them completely. And we never heard “no.” It was only, “We’ll take care of it!” And they did. We will never need to look any further than TWD for any projects we may need done in the future. They do everything from minor drywall repairs to complete home remodels. No matter how big or small the job, you can be assured that TWD will do it beautifully, on time, and at a very competitive price. We would highly recommend TWD to anyone!

DA

Dan Schlung

Very, very impressed by TWDs commitment to customer service! TWD was hired in 2011 by Pulte Homes to paint the exterior & touch up the interior of many homes in my neighborhood (WestWing Mountain in far N. Peoria) after some issues with water seepage were found around windows and a major re-stuccoing was required. They did excellent work and were always friendly, prompt and respectful. But that is not what led me to post this review. In September of 2014, almost 3 years after their work was finished, I found myself in a bit of a jam. I needed to do some minor touch ups to my interior walls, and unfortunately the paint can theyd originally left me for this purpose upon completing their work in 2011 had been accidentally discarded. I remembered TWD had left me a note with some specifics about the paint they used, but unfortunately HD, Lowes & Sherwin-Williams werent able to make sense of it. So I called Pulte directly, and they looked up my address and gave me the specs for the paint color they had listed as the standard paint color for my home. After having Home Depot mix up a batch, it was clear that my home had a custom paint job, as the shade Pulte gave me was very noticeably lighter. On a whim, I called TWD and was put in touch with Kevin, who could not have been kinder or more helpful. After doing some research, he told me of a infrequently used color choice Pulte may have used on my house, and told me he would call back and let me know if he could get me some details on it. When he called back, not only did he give me the paint name & information (which Pulte themselves could not provide), to my surprise he insisted that he would have a quart of it mixed up for me and have someone drop it off at my door the very next day, free of charge. Needless to say, he followed through with this, and the paint matched perfectly. When I told him how impressed I was that he went so above and beyond (I had really just wanted the paint info so I could go buy it myself), he told me thats just the way they like to do business and he sounded genuinely happy that he was able to help. Without hesitation, I recommend TWD for your drywall & painting needs. Not only do they do great work, where else are you going to find a company that would go out of their way to proactively deliver a free can of paint to a house out on the far edge of town 3 years after a job is done, just to make a boneheaded homeowner like me happy?

SU

Sue Nalette

I contacted Todd Whittaker Drywall, Inc. (TWD) regarding an estimate on the removal of 7 rooms of acoustic (popcorn) ceilings and the repair, retexturing and painting of them in addition to the remodeling of a bathroom. The proposal was reasonable and was returned in a timely manner. The whole process was organized and well planned. I was informed of what to expect to be done each day. The supervisor of my project kept me apprised of everything, and there was also an App available to me to refer to regarding the schedule. My supervisor, Juan, was so impressive. He guided and advised me courteously, respectfully and patiently throughout the process and was instrumental in solving any unforeseen issue that would arise. He was promptly responsive to any question or concern. The TWD staff and their subcontractors were considerate and professional, friendly and polite, and provided great customer service. All workers were reliable, skilled, hardworking and friendly. As you can imagine, it was a dusty, messy project. Everything was draped and covered, and the cleanup was remarkable both daily and at the completion of the project. All ceiling fans were either reinstalled or replaced with new ones. Francisco handled that chore with remarkable patience given problems he encountered with wrong size or missing screws (totally the fault of the manufacturers) not to mention vaulted ceilings. TWD proved to be a very professional and reliable company. They made the whole process painless. I would highly recommend them to others and would definitely use them again myself. I was extremely pleased with the outcome of my project.

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