Parker & Sons, Inc

Reviews 3

DA

David Detert

Our first experience with Parker & Sons was when they replaced our broken Trane A/C 18 months ago after 16 years of service. Wed always had a problem cooling our south and west bedrooms, but they solved the issue by enlarging the main return air duct and adding a 2nd one in that part of the house. They also added insulation and we couldnt be happier with the new Trane unit or the $20 reduction in our monthly EPP SRP bill. Since we were happy with their service and we know they arent the cheapest in the valley, we decided to use them to repair a leaking bathroom faucet and a broken faucet. The technician was very courteous and didnt complain a bit when I kept asking questions. In fact, he was eager to answer all my questions and didnt push at all to have any work done. Two family members got flooded by failed valves and since we travel some, I was concerned about the cheap valves our builder used. He answered all my questions and after a few weeks of thinking about it, we ha them back to replace the cheap valves with quality ball valves. We had them out again to repair a leaking shower and deal with a clogged drain. I didnt know how to get the drain plug off and I didnt want to do more damage. When he showed me how to get it off, he saw all the hair, etc. He said if thats all it was hed clean it at no charge, but if he had to snake it, hed have to charge for the time. I thought that was more than fair and I told him so. He left to get a new cartridge for the shower and while he was gone I went ahead and cleaned out the drain, and thats all the problem was. We had been thinking about a water softener/reverse osmosis system, so we had them send out a sales rep. We didnt feel pressured at all and I knew there were cheaper systems. They installed it the next day. My wife wasnt satisfied with the way they installed the line to the ice maker, especially the part behind the range. We cant push the range all the way back in because they just ran the line along the back wall. The problem is they couldnt bend the line 90 degrees, so the range hits it. I didnt know what the problem was until I pulled the range out, Part of the water line came loose form the wall, but the real problem was that the power cord was not tucked in properly, so it was holding the range out. However, we still cant push it all the way back, so my wife was going to call them back out to see what they could do, but weve since decided to replace our countertops, sink, dishwasher and range. When we do that, well have the water line rerouted, I have no doubt theyd fix it to my wifes satisfaction. Today is Jan 9, 2014, and we received a notice in the mail about 1:00 that our semi-annual checkup was due. I called and they arrived around 2:30. I dont see how they can do any better than that and I would have been fine with an appointment next week. In fact, Ive been amazed that theyve been able to come within 2 days every single time weve called. I only remember the names of 2 techs, Justin and Eric, but theyve all been very professional and I couldnt be happier with the service weve gotten. If I could give them 10 Stars, I would.

PE

Perry Mize

Just recently, one of my air conditioning units stopped producing cold air. Because I still had one A/C working and my home was comfortable, I requested service on a "routine" basis so that other customers in more unbearable situations could be seen before me. Being in the middle of a record-breaking heat wave, I figured it would be several days before any HVAC company would be able to send a technician to my home to diagnose the problem and much longer to fix the issue, if it turned out to be serious. Boy, was I wrong! Parker and Sons had a technician on-site the next day. Worried that the second A/C unit would fail, I asked the technician to perform a top-to-bottom inspection on both units -- the first of a three-year inspection plan I signed up for with Parker and Sons as I was scheduling my appointment because Parker and Sons was offering a smoking deal for that service. My technician was Randy Aaenson. As a 25 year USAF fighter pilot, I understand passion for the job, attention to detail, and a person thinking outside of the box to get the job done. Randy exemplified all those attributes in spades -- demonstrating a work ethic seldom seen in todays service industry. After throughly diagonsing my A/C system and explaining, in detail, the steps he was taking, he determined the A/Cs 3-year-old coil was leaking coolant. I was floored when he told me he could get it fixed that day if the part was available. I watched as he and Jay, a second technician Parker and Sons sent to help Randy, labor intensively to remove the old part and replace it with a new one. A seemingly simple task that was made much tougher because my home builder had installed the air handling unit in such a manner that it had to be secured before Randy and Jay could get the old unit out. Randy figured a way to secure the unit with the material on hand. The opening to my attic was the same size of the new unit forcing Randy to improvise a way to get it into the attic without damaging the surrounding finished frame. Although it was over 115 degrees in my attic, Randy and Jay stayed dedicated to the task and worked without a break for hours before the job was complete. After watching Randy work feverishly to get my house completely cool again, and knowing a dedicated technician when I see one, I know, without a doubt, who I want working on my HVAC system. I know two things for sure: first, if I ever have an HVAC issue, I will call Parker and Sons; and secondly, if they will let me, Id like to have Randy Aaenson be the person dispatched to do the work.

SH

Shab Amiri

Do Not Trust this Company...they are thieves!!! I first called Parker & Sons in May of 2012 for routine maintenance on my air conditioning unit. The guy that came out told me that my 3 year old unit had some unoriginal parts and that they were reading low and needed to be replaced. He replaced the parts for nearly $500 but applied a 20% discount because I signed up for their bi-annual inspection ($120 per year). This year the tech came out for a routine check on May 13, 2013, just 4 days shy of the one year anniversary of last years check. He did not bring out the right size ladder which is surprising since they had been out to my home 2 times previously. After calling and e-mailing the main office, he decided to go back to the office and get a taller ladder. This added 1 hour to the maintenance time. Once he checked the unit he informed me that a particular part was not operating properly and needed to be replaced. Imagine my surprise when it turned out to be the same part as they replaced last year. When I told him this and showed him my receipts from last year, he said that it should be under warranty (4 days shy of one year...phew!) He called in to the office and said he was going to double check the reading. The second check magically revealed that the part was actually working properly and did not need to be replaced. I told him that given what he originally told me when he didnt know the part was under warranty was concerning and I want the part replaced anyway so I am protected for one more year. He claimed he did that. I called the office and spoke to one of their managers who was very good at calming me down and offered to send a supervisor out at my convenience to re-check the work replace the part a third time to put me at ease. The guy that showed at my door was late and had no idea why he was at my house. His first question to me, in broken English, was "why am I here, there was technician here a few days ago." When I asked him if he had received any information about my particular problem or whether he was a supervisor, he said no. I told him to leave and called the company back. The lady who answered the phone was rude but eventually transferred me to another manager who said he would look into it and get back to me. THIS COMPANY IS A JOKE! THEY PREY ON ARIZONA RESIDENTS BECAUSE WE RELY ON AIR CONDITIONING IN THE SUMMER SO THEY LIE ABOUT BROKEN PARTS TO CHARGE YOU UP THE WAZOO! I will be reporting them to the BBB and sending letters to the media.

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