The Clarendon Hotel and Spa

Reviews 3

A

Anonymous User

After learning about a special rate celebrating the 40th birthday of Ben, the hotel owner, I booked two nights at The Clarendon, the first in July the second in November. I had visited the property once before, a few years back when the restaurant on the premises was under different management; I was left with the impression that the hotel looked really cool and fun and I made a mental note to check it out sometime. With the special deal I found, I decided now was the time. I booked a Jr. Suite for both nights, and my first stay was last night. I checked in early before my boyfriend arrived. Rachel helped me check in and was really friendly and helpful. I took in all the details as I walked to the elevator and then to my room. Really fun, local tilt-shift photography was hung on the walls leading to my room (#221). I wish I had snapped a few photos of my room, because it was really fun - a great king-size bed with a funky, upholstered headboard, dark-wood heavy furniture, a plush occasional chair by a lamp, a long desk/dresser, a 42" (if not bigger) TV anchored to the wall, and awesome blue walls made up the room. Unfortunately, I noticed the room hadnt been cleaned properly. By the Keurig coffee maker, I found a mess of opened sugar packets, creamer, and used swizzle sticks, and no cups or coffee. I called down to the front desk and Rachel answered. I told her what I found, and she came up to check it out. She seemed sincerely disgusted at what she saw and she was very apologetic. She left the room and came back with some cups and went down once again and this time returned with coffee, tea, and a wet rag to wipe down the counter. She also brought a few bags of chips, some candy bars, and four bottles of chilled water. She asked me what else she could do to make up for the mess, but I told her shed done enough - more than was her responsibility, actually. Later that evening, after a pretty dismal experience at the Gallo Blanco Cafe, in the hotel lobby, I stopped at the front desk to request some extra towels and some sugar for the coffee. Ben, the owner, happened to be at the desk at the time and told me he heard wed had a bad experience at the restaurant and asked how our stay had been otherwise. I told him about what happened before in the room and complimented him on having Rachel on his staff. Like Rachel, he was very apologetic and asked what he could do to make up for it. He also told me it had been Rachels first day, and I couldnt have been more surprised - what an asset to his team! Before we went back upstairs, Ben gave me his card and asked me to let him know when wed be staying over again so he could upgrade us to a full suite. He then came by the room with a huge stack of freshly laundered towels (they were still warm!) and apologized again and thanked us for our patience. Talk about customer service! When we checked out, Rachel was back at the front and asked about how our night went. I recapped for her the rest of the events and she again thanked me for our patience and good nature. This is why I support local businesses, especially when they hire amazing people who know how to treat their patrons and guests. For the wonderful customer service we were given, Im rating this hotel five stars. Ben and Rachel, THANK YOU for being great. I look forward to our next stay, though I wish I didnt have to wait until November! P.S. - The amazing AC in the room? What a delight!

K

K Hicks

Be sure to price match it with other sites. The hotel will honor any lower prices that you see. There is a deal if you book directly right now. Which gives you vouchers towards breakfast at their restaurant. This is a very trendy hotel. The spa is more like a room thats been converted to provide massage and facials but it is not spa like you get at a major resort. Theres a fantastic pool area which is very modern and it plays music literally from 10 AM until it closes. So if you have a room poolside or that overlooks the pool which I believe all the rooms do you are not gonna be able to get any daytime sleep or relax because you can hear the music through the doors. For the price its typically worth it ..the location is great as its downtown and theres a ton of things to do. The bar is pretty decent with happy hour from 3 to 7 the food is OK though I believe a little bit overpriced for the quality. For example I had the steak lunch which was $22 with a drink came out to $27 and it was bland as hell. They charge me extra for sour cream which was like a spoonful. If you have a room And somebody is above you youre going to hear footsteps and things dropping all night long. You can hear your neighbor open and close there door.I equated it to typical hotels you would find in Las Vegas where its just a younger crowd was very trendy and A party scene. When I checked in there were two strippers checking in at the front desk as well Im assuming for some type of party in somebodys room. The Decor is pretty cute dark gray walls. Black marble tile in the bathrooms very clean. Very chic lines. The beds are super comfortable the pillows are very nice. Theres mirrored desk in the rooms and very modern Decor Which makes it very functional. They provide Q-tips and cotton pads for cleaning your face which is nice. Flatscreen televisions Blackout curtains. Fresh linens. All the amenities are provided as typical in a hotel. Please note that the blow dryer in my bathroom room 206 was missing a switch to turn it on and off I had to use my finger nail.

JE

Jeff H

Overall a decent place to stay in Phoenix. I would not class this as a 4 star hotel as some websites suggest though. The rooms are very basic but good size although the bathrooms are small. Two TVs, a sofa-bed, king bed, and small table are about all thats in the room we had. There was a small fridge, keurig coffee machine, iron and hairdryer as well. Front desk staff were very friendly and helpful throughout our stay. Pool is decent sized and was never overcrowded although we did stay during the hottest part of the year. Water stations are available which help. Also the front desk does provide Coke/Dr. Pepper etc. along with bags of chips and candy, all name brand items. You also receive breakfast vouchers worth $12.50/person which can pay for the entire meal depending on what or how much you order. The daily happy hour is nice and between 5-6pm a free glass of house wine is available. Although it may seem free there is a $20/day service charge that the hotel clearly states on their website which I found fair since there was no limit on the snacks or drinks and no charges for utilizing their covered parking or Internet as well. Housekeeping was not the best however. They seemed to do the bare minimum and at times forgot to even replace toilet paper or cups for the coffee and never removed empty used coffee cups from the tables. If I have to knock the hotel for anything it would be housekeeping. I would not hesitate to stay here again. Just understand you are not getting a 4 star resort style place but we found we definitely got our moneys worth in a good location.

Other organizations