FedEx Office Print & Ship Center

13869 W Bell Rd #106, Surprise, AZ 85374, USA

Address:	13869 W Bell Rd #106, Surprise, AZ 85374, USA
Phone:	+1 623-474-3932
Site:	local.fedex.com
Rating:	3.8
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 38

Reviews 16

Naomi Dove

Nice store, but the customer service stinks! Dylan was having an issue with his register and since I had already paid for my items online I let him know that I was simply picking them up and just wanted to know if they were ready or if needed to come back. He rudely tells me in a minute and proceeds to just "wait on the register". After about 10 minutes he finally says well whats your name? I tell him and he asks, "did you pay online?" of course i did!!! He proceeds to say "sorry to make you wait just to pick this up" in a condesending manner. I will just go to the fedex thats further away than to deal with them in Surprise!

Interested RU

OMGoodness... times have changed... Brittany is the new manager at this location... 2/24/15 anyone remember her from the Thunderbird and 51st ave...? Great personality and awesome customer service... a little bit further of a drive for me, but I will make it work... If you ever have an issue at this store, I would talk to Brittany about it... seen her work at the other place for years, always left happy, even if something was wrong, she always works to make sure the customer (me) are happy!

william chesney

Simply awful customer service. Rude and very condescending, I have worked in customer service for the last 18 years for a company who ranks number 1 in customer service per JD Powers. If I spoke to a client/customer in the same way I was talked to by your employees. I would be in the unemployment office. I will not do business at this location again. Wake up Fedex you need to clean house at this location.

O Chelsea

I want to commend this Surprise Fedex workers. Every time I go in there, no matter what I always receive the greatest greeting, service and always leave with warm thank yous. The workers here are angels and great at what they do. The two girls that look like twins that work on Saturdays are great! And I love the Christian music they always got going on.

Anonymous User

Inefficient, careless and poor quality work, and very poor customer service. I requested Fed ex create labels from 2 line sayings which I provided. The labels were filled with typos and spelling errors. After 3 tries the labels were still incorrect. The clerks were rude and unhelpful and finally I gave up requested by files back and left without paying.

Staggerlee Jones

Went in for a simple fax and got tremendous service. Since then Ive been back many times and always get fantastic treatment. Great employees and friendly service. Everyone is very helpful, especially the tall handsome guy who works nights. Couldnt recommend them more.

Andre Bailey

Horrible! They are incompetent. Sevasti C. was very rude! What should have taken 15 minutes to print, they said they needed overnight. They said they would call when it was done. They did not call. They are hiring lazy people and very rude as well. Stay away!

Christopher Whitlock

I have done several online print jobs to this location. Very quick, friendly and never had an issue. There does seem to be some miscommunication between the print service center and the normal daily business part of things.

Patricia Maki

They were nice. Even while telling me that it would be a $3.99 charge to repack my package or they would not be liable for anything happening. Well, I had no idea about packing and certainly did not want an extra charge.

Michael Beausoleil

Great customers service band good hours f or printing at 9 at night. They once stayed open for me just to finish my print jobs. Great job!

Rosemarie Lamb

Shout out to Dyllan who is always friendly, knowledgeable, helpful, efficient and provides outstanding customer service!

Vinia Cryer

They have a very helpful staff any type of electronic equipment that you may need for your business needs.

Jeremiah Brewer

The staff at this location is helpful, friendly, and knowledgeable. The manager is outstanding.

SCRAPPY L.

The manager Brittney was a awesome help.thank you so much

Jeremy Dodd

Quick and simple notary.